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Collection

Spandana Sphoorty Financial

0 - 1 years

2 - 4 Lacs

hyderabad

Posted:6 hours ago| Platform:

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Skills Required

emi tally ticketing sales strategy skill development customer satisfaction finance customer retention

Work Mode

Work from Office

Job Type

Full Time

Job Description

Scope of Position-

Customer Retention Associate (CRA) is a Loan Officer responsible for recovery of NPA cases. CRA supports the Loan Officers and the branch to help regularize retain 90 NPA members for fresh disbursements.

Roles and Responsibilities-

Support for LOs the branch to help regularize retain 90 NPA members for fresh disbursements.

Assist in clearing overdue (OD) amounts.

Regular follow up with OD Customers to clear their dues.

Collections: Ensure timely collection of monthly EMI s from the clients deposit the same to the company account.

Build and maintain a positive relation with customers to ensure retention and high-level customer satisfaction.

Learn and develop effective sales strategies to achieve the branch targets.

Prepare a route map with an intent to meet and motivate NPA customers at least twice a week.

Meet, motivate and convince the NPA customers to clear dues.

Educate members on the importance of credit score and impact of defaulting loan.

Inform benefits of re-payment like getting Higher ticket sizes and various other loan products to customers.

Issue cash receipt vouchers (CRV) for every collection made.

After collection is done for the day, tally cash at branch and handover to BM with CRV and Denomination sheet.

To encourage NPA members to attend Centre Meeting.

Stay updated on industry trends and regulations to provide accurate information to clients.

Job Specification-

12 th / Higher secondary education is mandatory.

At least 6 months tenure as Loan Officer with Spandana Sphoorty Financial Limited.

Motor cycle with Driving license is mandatory.

Proficiency in local language is required.

Open to travel.

Opportunities-

Career growth and skill development opportunities within the organization.
Achieve performance based incentives as a reward.

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