Collection

Customer Follow-up: Call customers who have overdue payments or pending dues to remind them about their outstanding balances. Debt Recovery: Persuade customers to make timely payments, negotiate repayment plans, and ensure commitments are met. Maintain Records: Update payment status, call logs, and customer responses accurately in the system or CRM software. Resolve Queries: Address customer concerns or disputes regarding bills, payments, or account statements. Compliance Adherence: Follow company policies, legal guidelines, and RBI (or relevant regulatory body) norms for debt collection. Communication Skills: Maintain polite, professional, and firm communication to ensure positive customer interaction while achieving recovery targets. Target Achievement: Work towards monthly or weekly recovery goals and key performance indicators (KPIs). Skip Tracing: Identify and locate customers who are difficult to reach using available databases or alternative contact methods. Coordination: Collaborate with the field collection team, accounts department, and management to streamline recovery operations. Reporting: Prepare and submit daily or weekly reports on collection performance, recovery status, and challenges faced.