Role- Zonal HR - West Years of Experience- 14 - 20 Years Location- Pune Role & responsibilities Provide strategic direction and guidance to State HR teams for recruitment and retention efforts. Conduct regular reviews with State HR teams to ensure compliance with HR policies and address operational challenges. Act as a liaison between HR and Operations teams, facilitating effective communication and understanding. Oversee end-to-end HR processes within the zone, ensuring compliance with statutory regulations and organizational policies. Handle escalated employee issues and disputes, ensuring timely resolution and adherence to HR policies. Conduct branch visits to address observations, resolve issues, and interact with branch staff. Facilitate Full and Final settlements for departing employees and manage the exit process. Stay updated on industry developments and best practices, leveraging insights to enhance HR strategies within the zone. Preferred candidate profile MBA/PGDM Qualified The candidate should have experience in the MFI industry.

Company: Spandana Sphoorty Unit: SSFL Business: Financial services (NBFC) Location: Head Office Department: Training & Development Function/Vertical: Content Development Designation: Senior Manager/ Associate Vice President Reporting manager Designation: SVP Scope of the Position The Senior Manager/ Associate Vice President content developer specializes in instructional design and creates high quality training courses for both classroom and online learning. He / She must be an experienced content strategist and instructional designer passionate about crafting impactful learning experiences that drive business growth and workforce development. Roles and Responsibilities Instructional Design & Course Development: Design and develop engaging learning materials for instructor-led, virtual, and e-learning modules. Structure content using ADDIE Model and Adult Learning Principles to enhance effectiveness. E-Learning & Digital Content Creation Exposure is preferrable Develop interactive courses using Articulate 360, Storyline, and Adobe Suite. Ensure course materials align with learning objectives and industry standards Content Strategy & Quality Assurance: Collaborate with SMEs, trainers, and stakeholders to create effective training programs. Conduct content validation, user testing, and quality checks for accuracy and engagement. Innovation & Technology Integration: Stay updated on the latest trends in instructional design, digital learning tools, and learner engagement techniques. Implement gamification, simulations, and microlearning strategies where applicable. Job Specifications Graduation & PG Diploma in Instructional Design or related is preferable. Min 5 years of experience as Content Developer or in Instructional Design Articulate 360, Storyline, Adobe Package - Exposure Job Competencies Good communication skills and storytelling skills. Strong analytical and problem-solving skills. Ability to collaborate cross-functionally with training teams and business units. Opportunities Career growth and skill development opportunities within the organization. Working Conditions This job is based out of Head office (Hyderabad) but may be required to travel as per business requirement.

Location- Pune(Zonal office) Reporting to- VP- Administration Notice Period- Less Than 30 Days Role & responsibilities Serve as the point of contact for branch escalations and issues. Oversee all administrative activities at the state level. Monitor and track budget versus actual expenses for administrative activities in all the assigned states. Keep track of pending state issues and ensure timely closure. Communicate on regular basis with superiors to maintain and develop rapport and ensure continued support at branch level. Oversee the performance of all state administrators and ensure efficient working in the assigned states. Communicate weekly with VP/SVP to ensure continued support at branch level. Compile state level daily calling tracker with insights on number of issues reported, closed and pending and publish with HO admin on monthly basis. Provide leadership and guidance to the state admins fostering a culture of excellence and collaboration. Compile and communicate the reports, trackers and master data to concerned departments on monthly/quarterly basis. Visit 12 to 15 branches a month and check for branch level requirements and maintain branch visit report. Check, apply, update, and ensure 100% compliance in terms of Shop & Establishment & GST updation. Act as point of contact with other departments in Head Office. Comply with all applicable organizational policies. Preferred candidate profile Graduation or its equivalent is mandatory, Masters in management will be preferred. Proficiency in MS office is required. Experience of 8 to 10 years in admin services or any relevant fields.

Role & responsibilities i. Role and Responsibilities of Internal Ombudsman i. The Internal Ombudsman shall not handle complaints received directly from the complainants or members of the public but deal with the complaints that have already been examined by the Company (SSFL) but have been partly or wholly rejected by the regulated entity. ii. The following types of complaints shall not be handled by the Internal Ombudsman: (a) Complaints related to corporate frauds, misappropriation etc., except those resulting from deficiency in service, if any, on the part of the regulated entity (b) References in the nature of suggestions and commercial decisions of regulated entity. However, service deficiencies in cases falling under commercial decisions will valid complaints for the Internal Ombudsman (c) Complaints / references relating to (i) internal administration, (ii) human resources, or (iii) pay and emoluments of staff in the regulated entity (d) Complaints which have been decided by or are already pending in other fora such as the Consumer Disputes Redressal Commission, courts, etc. (e) Disputes for which remedy has been provided under Section 18 of the Credit Information Companies (Regulation) Act, 2005. iii. The Internal Ombudsman shall analyse the pattern of complaints such as product / category wise, consumer group wise, geographical location wise, etc., and suggest means for taking actions to address the root cause of complaints of similar / repeat nature and those that require policy level changes in the Company. iv. The Internal Ombudsman shall examine the complaints based on records available with the regulated entity, including any documents submitted by the complainant and comments or clarifications furnished by the regulated entity to the specific queries of the Internal Ombudsman. The Internal Ombudsman must record a reasoned decision” in each case. v. The Internal Ombudsman shall, on a quarterly basis, analyse the pattern of all complaints received against the Company, such as entity-wise (for CICs), product-wise, category-wise, consumer group-wise, geographical location-wise, etc., and may provide inputs to the Company for policy intervention, if so warranted. vi. The Internal Ombudsman shall not represent the Company in legal cases before any court or fora or authority. vii. The Internal Ombudsman shall furnish periodic reports (including the analysis of complaints) on his / her activities to the Committee of the Board handling customer service and protection, preferably at quarterly intervals, but not less than half yearly intervals. i. The Internal Ombudsman shall be designated as an ex-officio member or a permanent invitee to the meetings of the Committee of the Board of the Company handling customer service and protection. ii. The Internal Ombudsman and regulated entity shall ensure that the final decision is communicated to the complainant within a period of 30 days from the date of receipt of complaint by the regulated entity. iii. The Internal Ombudsman shall also have ‘read-only’ access to the Reserve Bank’s Complaints Management System to enable the Internal Ombudsman to keep track of (i) the cases forwarded by the RBI Ombudsman to the regulated entity, (ii) decisions of the RBI Ombudsman thereon, and (iii) where applicable, the decision of the Appellate Authority, under the Reserve Bank – Integrated Ombudsman Scheme. iv. Where the Internal Ombudsman upholds the decision of the regulated entity to reject or partly reject the complaint, the reply to the complainant should explicitly state the fact that the complaint has been examined by the Internal Ombudsman and for the reasons stated in the reply, the decision of the regulated entity has been upheld. Preferred candidate profile - The Internal Ombudsman shall either be a retired or serving officer, in the rank equivalent to a General Manager of another bank / Financial Sector Regulatory Body / NBSP / NBFC / CIC, having necessary skills and experience of minimum seven years of working in areas such as banking, non-banking finance, regulation, supervision, payment and settlement systems, credit information or consumer protection. - The Internal Ombudsman shall not be over 70 years of age before the completion of the tenure.

Member Acquisition: Generate new client base by reaching out to people in the assigned territory. Loan disbursement: Promote and sell the products to new and existing clients Collections: Ensure timely collection of monthly EMI’s from the clients & deposit the same to the company account. Build and maintain a positive relation with customers to ensure retention and high level customer satisfaction Learn and develop effective sales strategies to achieve the branch targets. Stay updated on industry trends and regulations to provide accurate information to clients. Motorcycle with Driving license is mandatory .Proficiency in local language is required. Open to travel. 0 to 1 year of experience. *Candidates are required to stay at the branch; food and accommodation will be provided*. *Candidates will be assigned postings outside their hometown, within a distance range of 70 to 140 KM’s. *

Member Acquisition: Generate new client base by reaching out to people in the assigned territory. Loan disbursement: Promote and sell the products to new and existing clients Collections: Ensure timely collection of monthly EMI’s from the clients & deposit the same to the company account. Build and maintain a positive relation with customers to ensure retention and high level customer satisfaction Learn and develop effective sales strategies to achieve the branch targets. Stay updated on industry trends and regulations to provide accurate information to clients. Motorcycle with Driving license is mandatory .Proficiency in local language is required. Open to travel. 0 to 1 year of experience. *Candidates are required to stay at the branch; food and accommodation will be provided*. *Candidates will be assigned postings outside their hometown, within a distance range of 70 to 140 KM’s. *

Member Acquisition: Generate new client base by reaching out to people in the assigned territory. Loan disbursement: Promote and sell the products to new and existing clients Collections: Ensure timely collection of monthly EMI’s from the clients & deposit the same to the company account. Build and maintain a positive relation with customers to ensure retention and high level customer satisfaction Learn and develop effective sales strategies to achieve the branch targets. Stay updated on industry trends and regulations to provide accurate information to clients. Motorcycle with Driving license is mandatory .Proficiency in local language is required. Open to travel. 0 to 1 year of experience. *Candidates are required to stay at the branch; food and accommodation will be provided*. *Candidates will be assigned postings outside their hometown, within a distance range of 70 to 140 KM’s. *

Member Acquisition: Generate new client base by reaching out to people in the assigned territory. Loan disbursement: Promote and sell the products to new and existing clients Collections: Ensure timely collection of monthly EMI’s from the clients & deposit the same to the company account. Build and maintain a positive relation with customers to ensure retention and high level customer satisfaction Learn and develop effective sales strategies to achieve the branch targets. Stay updated on industry trends and regulations to provide accurate information to clients. Motorcycle with Driving license is mandatory .Proficiency in local language is required. Open to travel. 0 to 1 year of experience. *Candidates are required to stay at the branch; food and accommodation will be provided*. *Candidates will be assigned postings outside their hometown, within a distance range of 70 to 140 KM’s. *

Member Acquisition: Generate new client base by reaching out to people in the assigned territory. Loan disbursement: Promote and sell the products to new and existing clients Collections: Ensure timely collection of monthly EMI’s from the clients & deposit the same to the company account. Build and maintain a positive relation with customers to ensure retention and high level customer satisfaction Learn and develop effective sales strategies to achieve the branch targets. Stay updated on industry trends and regulations to provide accurate information to clients. Motorcycle with Driving license is mandatory .Proficiency in local language is required. Open to travel. 0 to 1 year of experience. *Candidates are required to stay at the branch; food and accommodation will be provided*. *Candidates will be assigned postings outside their hometown, within a distance range of 70 to 140 KM’s. *

Member Acquisition: Generate new client base by reaching out to people in the assigned territory. Loan disbursement: Promote and sell the products to new and existing clients Collections: Ensure timely collection of monthly EMI’s from the clients & deposit the same to the company account. Build and maintain a positive relation with customers to ensure retention and high level customer satisfaction Learn and develop effective sales strategies to achieve the branch targets. Stay updated on industry trends and regulations to provide accurate information to clients. Motorcycle with Driving license is mandatory .Proficiency in local language is required. Open to travel. 0 to 1 year of experience. *Candidates are required to stay at the branch; food and accommodation will be provided*. *Candidates will be assigned postings outside their hometown, within a distance range of 70 to 140 KM’s. *