2430 Customer Retention Jobs - Page 11

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles and responsibilities: 1.Hands-On Data Analysis & Insights Generation Perform in-depth, hands-on analysis of business data to uncover trends, opportunities, and risks affecting KPIs such as conversion rates, sales, customer retention, and operational efficiency. Independently query, extract, and manipulate large datasets using SQL to answer complex business questions. Use statistical techniques and advanced analytics methods (e.g., predictive modeling, segmentation) to support strategic decision-making. 2. Business-Driven Recommendations & Impactful Storytelling Translate raw data into actionable insights and develop clear, compelling recommendations for business teams. Drive measurable improvements in business performance by identifying optimization opportunities across marketing, operations, sales, and product functions. Excellent communication is non-negotiableyou must be able to simplify complex data, build strong narratives, and effectively present insights to non-technical stakeholders and senior executives. 3. Data Visualization & Reporting Design, develop, and automate scalable reports and dashboards using Power BI to track and communicate business performance. Ensure data accuracy, consistency, and clarity in reports to empower teams to make informed decisions. Provide real-time insights and deep dives to address business challenges proactively. 4. KPI Management & Performance Optimization Collaborate with business teams to define, refine, and monitor key business KPIs. Actively track performance metrics, diagnose variances, and suggest corrective actions. Continuously optimize analytics processes to enhance efficiency and accuracy. 5. Cross-Functional Business Partnership Serve as a trusted analytics partner across marketing, operations, sales, and product teams. Work closely with stakeholders to understand business needs, translate data into actionable strategies, and influence decision-making. Effectively communicate technical findings in a clear and compelling way to both technical and non-technical audiences. 6. Process Improvement & Best Practices Identify opportunities to imp rove data workflows, analytics processes, and reporting efficiencies. Advocate for a data-driven culture by proactively sharing insights and best practices across teams. Technical and Functional Skills: Bachelors degree in Analytics, Data Science, Business, Statistics, or a related field. Advanced degrees are a plus. 6+ years in analytics, business intelligence, or insights roles, preferably in retail or eCommerce. Advanced proficiency in SQL for querying and analyzing large datasets. Strong experience in Python & Excel. Preferable to work onCRM data. Hands-on experience in creating dashboards and reports using Power BI or similar visualization tools. Excellent verbal and written communication skills with the ability to translate data insights into clear, actionable recommendations. Proven ability to present insights and recommendations to diverse audiences, including senior executives Familiarity with analytics tools such as R, or Tableau, Adobe Analytics, Google Analytics is good to have Experience in eCommerce metrics, such as website traffic, customer journey analysis, or digital marketing performance. Knowledge of advanced analytics techniques like predictive modeling or segmentation. Demonstrated ability to independently lead analytics projects from ideation to execution. Strong business acumen and a deep understanding of how analytics can drive organizational value. Exceptional problem-solving and critical-thinking abilities. A proactive and collaborative mindset, with a focus on continuous improvement

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles and responsibilities: 1.Hands-On Data Analysis & Insights Generation Perform in-depth, hands-on analysis of business data to uncover trends, opportunities, and risks affecting KPIs such as conversion rates, sales, customer retention, and operational efficiency. Independently query, extract, and manipulate large datasets using SQL to answer complex business questions. Use statistical techniques and advanced analytics methods (e.g., predictive modeling, segmentation) to support strategic decision-making. 2. Business-Driven Recommendations & Impactful Storytelling Translate raw data into actionable insights and develop clear, compelling recommendations for business teams. Drive measurable improvements in business performance by identifying optimization opportunities across marketing, operations, sales, and product functions. Excellent communication is non-negotiableyou must be able to simplify complex data, build strong narratives, and effectively present insights to non-technical stakeholders and senior executives. 3. Data Visualization & Reporting Design, develop, and automate scalable reports and dashboards using Power BI to track and communicate business performance. Ensure data accuracy, consistency, and clarity in reports to empower teams to make informed decisions. Provide real-time insights and deep dives to address business challenges proactively. 4. KPI Management & Performance Optimization Collaborate with business teams to define, refine, and monitor key business KPIs. Actively track performance metrics, diagnose variances, and suggest corrective actions. Continuously optimize analytics processes to enhance efficiency and accuracy. 5. Cross-Functional Business Partnership Serve as a trusted analytics partner across marketing, operations, sales, and product teams. Work closely with stakeholders to understand business needs, translate data into actionable strategies, and influence decision-making. Effectively communicate technical findings in a clear and compelling way to both technical and non-technical audiences. 6. Process Improvement & Best Practices Identify opportunities to imp rove data workflows, analytics processes, and reporting efficiencies. Advocate for a data-driven culture by proactively sharing insights and best practices across teams. Technical and Functional Skills: Bachelors degree in Analytics, Data Science, Business, Statistics, or a related field. Advanced degrees are a plus. 6+ years in analytics, business intelligence, or insights roles, preferably in retail or eCommerce. Advanced proficiency in SQL for querying and analyzing large datasets. Strong experience in Python & Excel. Preferable to work onCRM data. Hands-on experience in creating dashboards and reports using Power BI or similar visualization tools. Excellent verbal and written communication skills with the ability to translate data insights into clear, actionable recommendations. Proven ability to present insights and recommendations to diverse audiences, including senior executives Familiarity with analytics tools such as R, or Tableau, Adobe Analytics, Google Analytics is good to have Experience in eCommerce metrics, such as website traffic, customer journey analysis, or digital marketing performance. Knowledge of advanced analytics techniques like predictive modeling or segmentation. Demonstrated ability to independently lead analytics projects from ideation to execution. Strong business acumen and a deep understanding of how analytics can drive organizational value. Exceptional problem-solving and critical-thinking abilities. A proactive and collaborative mindset, with a focus on continuous improvement

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles and responsibilities: 1.Hands-On Data Analysis & Insights Generation Perform in-depth, hands-on analysis of business data to uncover trends, opportunities, and risks affecting KPIs such as conversion rates, sales, customer retention, and operational efficiency. Independently query, extract, and manipulate large datasets using SQL to answer complex business questions. Use statistical techniques and advanced analytics methods (e.g., predictive modeling, segmentation) to support strategic decision-making. 2. Business-Driven Recommendations & Impactful Storytelling Translate raw data into actionable insights and develop clear, compelling recommendations for business teams. Drive measurable improvements in business performance by identifying optimization opportunities across marketing, operations, sales, and product functions. Excellent communication is non-negotiableyou must be able to simplify complex data, build strong narratives, and effectively present insights to non-technical stakeholders and senior executives. 3. Data Visualization & Reporting Design, develop, and automate scalable reports and dashboards using Power BI to track and communicate business performance. Ensure data accuracy, consistency, and clarity in reports to empower teams to make informed decisions. Provide real-time insights and deep dives to address business challenges proactively. 4. KPI Management & Performance Optimization Collaborate with business teams to define, refine, and monitor key business KPIs. Actively track performance metrics, diagnose variances, and suggest corrective actions. Continuously optimize analytics processes to enhance efficiency and accuracy. 5. Cross-Functional Business Partnership Serve as a trusted analytics partner across marketing, operations, sales, and product teams. Work closely with stakeholders to understand business needs, translate data into actionable strategies, and influence decision-making. Effectively communicate technical findings in a clear and compelling way to both technical and non-technical audiences. 6. Process Improvement & Best Practices Identify opportunities to imp rove data workflows, analytics processes, and reporting efficiencies. Advocate for a data-driven culture by proactively sharing insights and best practices across teams. Technical and Functional Skills: Bachelors degree in Analytics, Data Science, Business, Statistics, or a related field. Advanced degrees are a plus. 6+ years in analytics, business intelligence, or insights roles, preferably in retail or eCommerce. Advanced proficiency in SQL for querying and analyzing large datasets. Strong experience in Python & Excel. Preferable to work onCRM data. Hands-on experience in creating dashboards and reports using Power BI or similar visualization tools. Excellent verbal and written communication skills with the ability to translate data insights into clear, actionable recommendations. Proven ability to present insights and recommendations to diverse audiences, including senior executives Familiarity with analytics tools such as R, or Tableau, Adobe Analytics, Google Analytics is good to have Experience in eCommerce metrics, such as website traffic, customer journey analysis, or digital marketing performance. Knowledge of advanced analytics techniques like predictive modeling or segmentation. Demonstrated ability to independently lead analytics projects from ideation to execution. Strong business acumen and a deep understanding of how analytics can drive organizational value. Exceptional problem-solving and critical-thinking abilities. A proactive and collaborative mindset, with a focus on continuous improvement

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi Punjabi

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles and responsibilities: 1.Hands-On Data Analysis & Insights Generation Perform in-depth, hands-on analysis of business data to uncover trends, opportunities, and risks affecting KPIs such as conversion rates, sales, customer retention, and operational efficiency. Independently query, extract, and manipulate large datasets using SQL to answer complex business questions. Use statistical techniques and advanced analytics methods (e.g., predictive modeling, segmentation) to support strategic decision-making. 2. Business-Driven Recommendations & Impactful Storytelling Translate raw data into actionable insights and develop clear, compelling recommendations for business teams. Drive measurable improvements in business performance by identifying optimization opportunities across marketing, operations, sales, and product functions. Excellent communication is non-negotiableyou must be able to simplify complex data, build strong narratives, and effectively present insights to non-technical stakeholders and senior executives. 3. Data Visualization & Reporting Design, develop, and automate scalable reports and dashboards using Power BI to track and communicate business performance. Ensure data accuracy, consistency, and clarity in reports to empower teams to make informed decisions. Provide real-time insights and deep dives to address business challenges proactively. 4. KPI Management & Performance Optimization Collaborate with business teams to define, refine, and monitor key business KPIs. Actively track performance metrics, diagnose variances, and suggest corrective actions. Continuously optimize analytics processes to enhance efficiency and accuracy. 5. Cross-Functional Business Partnership Serve as a trusted analytics partner across marketing, operations, sales, and product teams. Work closely with stakeholders to understand business needs, translate data into actionable strategies, and influence decision-making. Effectively communicate technical findings in a clear and compelling way to both technical and non-technical audiences. 6. Process Improvement & Best Practices Identify opportunities to imp rove data workflows, analytics processes, and reporting efficiencies. Advocate for a data-driven culture by proactively sharing insights and best practices across teams. Technical and Functional Skills: Bachelors degree in Analytics, Data Science, Business, Statistics, or a related field. Advanced degrees are a plus. 6+ years in analytics, business intelligence, or insights roles, preferably in retail or eCommerce. Advanced proficiency in SQL for querying and analyzing large datasets. Strong experience in Python & Excel. Preferable to work onCRM data. Hands-on experience in creating dashboards and reports using Power BI or similar visualization tools. Excellent verbal and written communication skills with the ability to translate data insights into clear, actionable recommendations. Proven ability to present insights and recommendations to diverse audiences, including senior executives Familiarity with analytics tools such as R, or Tableau, Adobe Analytics, Google Analytics is good to have Experience in eCommerce metrics, such as website traffic, customer journey analysis, or digital marketing performance. Knowledge of advanced analytics techniques like predictive modeling or segmentation. Demonstrated ability to independently lead analytics projects from ideation to execution. Strong business acumen and a deep understanding of how analytics can drive organizational value. Exceptional problem-solving and critical-thinking abilities. A proactive and collaborative mindset, with a focus on continuous improvement

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles and responsibilities: 1.Hands-On Data Analysis & Insights Generation Perform in-depth, hands-on analysis of business data to uncover trends, opportunities, and risks affecting KPIs such as conversion rates, sales, customer retention, and operational efficiency. Independently query, extract, and manipulate large datasets using SQL to answer complex business questions. Use statistical techniques and advanced analytics methods (e.g., predictive modeling, segmentation) to support strategic decision-making. 2. Business-Driven Recommendations & Impactful Storytelling Translate raw data into actionable insights and develop clear, compelling recommendations for business teams. Drive measurable improvements in business performance by identifying optimization opportunities across marketing, operations, sales, and product functions. Excellent communication is non-negotiableyou must be able to simplify complex data, build strong narratives, and effectively present insights to non-technical stakeholders and senior executives. 3. Data Visualization & Reporting Design, develop, and automate scalable reports and dashboards using Power BI to track and communicate business performance. Ensure data accuracy, consistency, and clarity in reports to empower teams to make informed decisions. Provide real-time insights and deep dives to address business challenges proactively. 4. KPI Management & Performance Optimization Collaborate with business teams to define, refine, and monitor key business KPIs. Actively track performance metrics, diagnose variances, and suggest corrective actions. Continuously optimize analytics processes to enhance efficiency and accuracy. 5. Cross-Functional Business Partnership Serve as a trusted analytics partner across marketing, operations, sales, and product teams. Work closely with stakeholders to understand business needs, translate data into actionable strategies, and influence decision-making. Effectively communicate technical findings in a clear and compelling way to both technical and non-technical audiences. 6. Process Improvement & Best Practices Identify opportunities to imp rove data workflows, analytics processes, and reporting efficiencies. Advocate for a data-driven culture by proactively sharing insights and best practices across teams. Technical and Functional Skills: Bachelors degree in Analytics, Data Science, Business, Statistics, or a related field. Advanced degrees are a plus. 6+ years in analytics, business intelligence, or insights roles, preferably in retail or eCommerce. Advanced proficiency in SQL for querying and analyzing large datasets. Strong experience in Python & Excel. Preferable to work onCRM data. Hands-on experience in creating dashboards and reports using Power BI or similar visualization tools. Excellent verbal and written communication skills with the ability to translate data insights into clear, actionable recommendations. Proven ability to present insights and recommendations to diverse audiences, including senior executives Familiarity with analytics tools such as R, or Tableau, Adobe Analytics, Google Analytics is good to have Experience in eCommerce metrics, such as website traffic, customer journey analysis, or digital marketing performance. Knowledge of advanced analytics techniques like predictive modeling or segmentation. Demonstrated ability to independently lead analytics projects from ideation to execution. Strong business acumen and a deep understanding of how analytics can drive organizational value. Exceptional problem-solving and critical-thinking abilities. A proactive and collaborative mindset, with a focus on continuous improvement

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles and responsibilities: 1.Hands-On Data Analysis & Insights Generation Perform in-depth, hands-on analysis of business data to uncover trends, opportunities, and risks affecting KPIs such as conversion rates, sales, customer retention, and operational efficiency. Independently query, extract, and manipulate large datasets using SQL to answer complex business questions. Use statistical techniques and advanced analytics methods (e.g., predictive modeling, segmentation) to support strategic decision-making. 2. Business-Driven Recommendations & Impactful Storytelling Translate raw data into actionable insights and develop clear, compelling recommendations for business teams. Drive measurable improvements in business performance by identifying optimization opportunities across marketing, operations, sales, and product functions. Excellent communication is non-negotiableyou must be able to simplify complex data, build strong narratives, and effectively present insights to non-technical stakeholders and senior executives. 3. Data Visualization & Reporting Design, develop, and automate scalable reports and dashboards using Power BI to track and communicate business performance. Ensure data accuracy, consistency, and clarity in reports to empower teams to make informed decisions. Provide real-time insights and deep dives to address business challenges proactively. 4. KPI Management & Performance Optimization Collaborate with business teams to define, refine, and monitor key business KPIs. Actively track performance metrics, diagnose variances, and suggest corrective actions. Continuously optimize analytics processes to enhance efficiency and accuracy. 5. Cross-Functional Business Partnership Serve as a trusted analytics partner across marketing, operations, sales, and product teams. Work closely with stakeholders to understand business needs, translate data into actionable strategies, and influence decision-making. Effectively communicate technical findings in a clear and compelling way to both technical and non-technical audiences. 6. Process Improvement & Best Practices Identify opportunities to imp rove data workflows, analytics processes, and reporting efficiencies. Advocate for a data-driven culture by proactively sharing insights and best practices across teams. Technical and Functional Skills: Bachelors degree in Analytics, Data Science, Business, Statistics, or a related field. Advanced degrees are a plus. 6+ years in analytics, business intelligence, or insights roles, preferably in retail or eCommerce. Advanced proficiency in SQL for querying and analyzing large datasets. Strong experience in Python & Excel. Preferable to work onCRM data. Hands-on experience in creating dashboards and reports using Power BI or similar visualization tools. Excellent verbal and written communication skills with the ability to translate data insights into clear, actionable recommendations. Proven ability to present insights and recommendations to diverse audiences, including senior executives Familiarity with analytics tools such as R, or Tableau, Adobe Analytics, Google Analytics is good to have Experience in eCommerce metrics, such as website traffic, customer journey analysis, or digital marketing performance. Knowledge of advanced analytics techniques like predictive modeling or segmentation. Demonstrated ability to independently lead analytics projects from ideation to execution. Strong business acumen and a deep understanding of how analytics can drive organizational value. Exceptional problem-solving and critical-thinking abilities. A proactive and collaborative mindset, with a focus on continuous improvement

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles and responsibilities: 1.Hands-On Data Analysis & Insights Generation Perform in-depth, hands-on analysis of business data to uncover trends, opportunities, and risks affecting KPIs such as conversion rates, sales, customer retention, and operational efficiency. Independently query, extract, and manipulate large datasets using SQL to answer complex business questions. Use statistical techniques and advanced analytics methods (e.g., predictive modeling, segmentation) to support strategic decision-making. 2. Business-Driven Recommendations & Impactful Storytelling Translate raw data into actionable insights and develop clear, compelling recommendations for business teams. Drive measurable improvements in business performance by identifying optimization opportunities across marketing, operations, sales, and product functions. Excellent communication is non-negotiableyou must be able to simplify complex data, build strong narratives, and effectively present insights to non-technical stakeholders and senior executives. 3. Data Visualization & Reporting Design, develop, and automate scalable reports and dashboards using Power BI to track and communicate business performance. Ensure data accuracy, consistency, and clarity in reports to empower teams to make informed decisions. Provide real-time insights and deep dives to address business challenges proactively. 4. KPI Management & Performance Optimization Collaborate with business teams to define, refine, and monitor key business KPIs. Actively track performance metrics, diagnose variances, and suggest corrective actions. Continuously optimize analytics processes to enhance efficiency and accuracy. 5. Cross-Functional Business Partnership Serve as a trusted analytics partner across marketing, operations, sales, and product teams. Work closely with stakeholders to understand business needs, translate data into actionable strategies, and influence decision-making. Effectively communicate technical findings in a clear and compelling way to both technical and non-technical audiences. 6. Process Improvement & Best Practices Identify opportunities to imp rove data workflows, analytics processes, and reporting efficiencies. Advocate for a data-driven culture by proactively sharing insights and best practices across teams. Technical and Functional Skills: Bachelors degree in Analytics, Data Science, Business, Statistics, or a related field. Advanced degrees are a plus. 6+ years in analytics, business intelligence, or insights roles, preferably in retail or eCommerce. Advanced proficiency in SQL for querying and analyzing large datasets. Strong experience in Python & Excel. Preferable to work onCRM data. Hands-on experience in creating dashboards and reports using Power BI or similar visualization tools. Excellent verbal and written communication skills with the ability to translate data insights into clear, actionable recommendations. Proven ability to present insights and recommendations to diverse audiences, including senior executives Familiarity with analytics tools such as R, or Tableau, Adobe Analytics, Google Analytics is good to have Experience in eCommerce metrics, such as website traffic, customer journey analysis, or digital marketing performance. Knowledge of advanced analytics techniques like predictive modeling or segmentation. Demonstrated ability to independently lead analytics projects from ideation to execution. Strong business acumen and a deep understanding of how analytics can drive organizational value. Exceptional problem-solving and critical-thinking abilities. A proactive and collaborative mindset, with a focus on continuous improvement

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles and responsibilities: 1.Hands-On Data Analysis & Insights Generation Perform in-depth, hands-on analysis of business data to uncover trends, opportunities, and risks affecting KPIs such as conversion rates, sales, customer retention, and operational efficiency. Independently query, extract, and manipulate large datasets using SQL to answer complex business questions. Use statistical techniques and advanced analytics methods (e.g., predictive modeling, segmentation) to support strategic decision-making. 2. Business-Driven Recommendations & Impactful Storytelling Translate raw data into actionable insights and develop clear, compelling recommendations for business teams. Drive measurable improvements in business performance by identifying optimization opportunities across marketing, operations, sales, and product functions. Excellent communication is non-negotiableyou must be able to simplify complex data, build strong narratives, and effectively present insights to non-technical stakeholders and senior executives. 3. Data Visualization & Reporting Design, develop, and automate scalable reports and dashboards using Power BI to track and communicate business performance. Ensure data accuracy, consistency, and clarity in reports to empower teams to make informed decisions. Provide real-time insights and deep dives to address business challenges proactively. 4. KPI Management & Performance Optimization Collaborate with business teams to define, refine, and monitor key business KPIs. Actively track performance metrics, diagnose variances, and suggest corrective actions. Continuously optimize analytics processes to enhance efficiency and accuracy. 5. Cross-Functional Business Partnership Serve as a trusted analytics partner across marketing, operations, sales, and product teams. Work closely with stakeholders to understand business needs, translate data into actionable strategies, and influence decision-making. Effectively communicate technical findings in a clear and compelling way to both technical and non-technical audiences. 6. Process Improvement & Best Practices Identify opportunities to imp rove data workflows, analytics processes, and reporting efficiencies. Advocate for a data-driven culture by proactively sharing insights and best practices across teams. Technical and Functional Skills: Bachelors degree in Analytics, Data Science, Business, Statistics, or a related field. Advanced degrees are a plus. 6+ years in analytics, business intelligence, or insights roles, preferably in retail or eCommerce. Advanced proficiency in SQL for querying and analyzing large datasets. Strong experience in Python & Excel. Preferable to work onCRM data. Hands-on experience in creating dashboards and reports using Power BI or similar visualization tools. Excellent verbal and written communication skills with the ability to translate data insights into clear, actionable recommendations. Proven ability to present insights and recommendations to diverse audiences, including senior executives Familiarity with analytics tools such as R, or Tableau, Adobe Analytics, Google Analytics is good to have Experience in eCommerce metrics, such as website traffic, customer journey analysis, or digital marketing performance. Knowledge of advanced analytics techniques like predictive modeling or segmentation. Demonstrated ability to independently lead analytics projects from ideation to execution. Strong business acumen and a deep understanding of how analytics can drive organizational value. Exceptional problem-solving and critical-thinking abilities. A proactive and collaborative mindset, with a focus on continuous improvement

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles and responsibilities: 1.Hands-On Data Analysis & Insights Generation Perform in-depth, hands-on analysis of business data to uncover trends, opportunities, and risks affecting KPIs such as conversion rates, sales, customer retention, and operational efficiency. Independently query, extract, and manipulate large datasets using SQL to answer complex business questions. Use statistical techniques and advanced analytics methods (e.g., predictive modeling, segmentation) to support strategic decision-making. 2. Business-Driven Recommendations & Impactful Storytelling Translate raw data into actionable insights and develop clear, compelling recommendations for business teams. Drive measurable improvements in business performance by identifying optimization opportunities across marketing, operations, sales, and product functions. Excellent communication is non-negotiableyou must be able to simplify complex data, build strong narratives, and effectively present insights to non-technical stakeholders and senior executives. 3. Data Visualization & Reporting Design, develop, and automate scalable reports and dashboards using Power BI to track and communicate business performance. Ensure data accuracy, consistency, and clarity in reports to empower teams to make informed decisions. Provide real-time insights and deep dives to address business challenges proactively. 4. KPI Management & Performance Optimization Collaborate with business teams to define, refine, and monitor key business KPIs. Actively track performance metrics, diagnose variances, and suggest corrective actions. Continuously optimize analytics processes to enhance efficiency and accuracy. 5. Cross-Functional Business Partnership Serve as a trusted analytics partner across marketing, operations, sales, and product teams. Work closely with stakeholders to understand business needs, translate data into actionable strategies, and influence decision-making. Effectively communicate technical findings in a clear and compelling way to both technical and non-technical audiences. 6. Process Improvement & Best Practices Identify opportunities to imp rove data workflows, analytics processes, and reporting efficiencies. Advocate for a data-driven culture by proactively sharing insights and best practices across teams. Technical and Functional Skills: Bachelors degree in Analytics, Data Science, Business, Statistics, or a related field. Advanced degrees are a plus. 6+ years in analytics, business intelligence, or insights roles, preferably in retail or eCommerce. Advanced proficiency in SQL for querying and analyzing large datasets. Strong experience in Python & Excel. Preferable to work onCRM data. Hands-on experience in creating dashboards and reports using Power BI or similar visualization tools. Excellent verbal and written communication skills with the ability to translate data insights into clear, actionable recommendations. Proven ability to present insights and recommendations to diverse audiences, including senior executives Familiarity with analytics tools such as R, or Tableau, Adobe Analytics, Google Analytics is good to have Experience in eCommerce metrics, such as website traffic, customer journey analysis, or digital marketing performance. Knowledge of advanced analytics techniques like predictive modeling or segmentation. Demonstrated ability to independently lead analytics projects from ideation to execution. Strong business acumen and a deep understanding of how analytics can drive organizational value. Exceptional problem-solving and critical-thinking abilities. A proactive and collaborative mindset, with a focus on continuous improvement

Lead B2B sales, Manage team targets, drive lead generation, close deals, handle key accounts, Analyze sales data, forecast revenue, and promote service solutions. 10+ yrs experience. CRM & client-facing skills a must. Required Candidate profile B2B sales manufacturing/industrial sectors. Skilled in lead gen, closures, CRM tools, MS Office & digital sales. Strong in stakeholder engagement. Master’s degree. Open to travel for client meetings.

Roles and Responsibilities Responsible to handle Sales team (3-4 members) Approaching manufacturers & service providers i.e. industrial clients for Internet Marketing products like SEO etc. Generating leads & responsible for the management of leads generated by BDE. Meeting with 3-4 Clients on daily basis Identify, evaluate and manage strategic risks and opportunities. Identify potential clients in the target market and complete appropriate research on the prospective clients business and equipment needs Develop relationships with prospective clients, while maintaining existing client relationships Partner with sales team to create contract-winning proposals for current and prospective clients Negotiate contract terms with clients and communicate terms to stakeholders Develop and oversee sales and marketing strategies. Communicate expectations, assignments and responsibilities clearly and professionally. Desired Candidate Profile We prefer Thane ,Navi Mumbai & Mumbai suburbs based candidate for this job role. Looking for candidates who are ready for daily field sales job in b2b profile Skills : Excellent communication and interpersonal skills capable of maintaining strong relationships. Excellent analytical and problem solving abilities. Great leadership skills and Team-management. Customer focus and result oriented approach Ability to multitask and manage multiple projects at once. Minimum 1 - 2 years of experience ( field Sales and Marketing) Attitude & Behaviour: Aggressive self-starter who handles inspires a diverse team Customer Positive and enthusiastic attitude Focus and result oriented approach

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles and responsibilities: 1.Hands-On Data Analysis & Insights Generation Perform in-depth, hands-on analysis of business data to uncover trends, opportunities, and risks affecting KPIs such as conversion rates, sales, customer retention, and operational efficiency. Independently query, extract, and manipulate large datasets using SQL to answer complex business questions. Use statistical techniques and advanced analytics methods (e.g., predictive modeling, segmentation) to support strategic decision-making. 2. Business-Driven Recommendations & Impactful Storytelling Translate raw data into actionable insights and develop clear, compelling recommendations for business teams. Drive measurable improvements in business performance by identifying optimization opportunities across marketing, operations, sales, and product functions. Excellent communication is non-negotiableyou must be able to simplify complex data, build strong narratives, and effectively present insights to non-technical stakeholders and senior executives. 3. Data Visualization & Reporting Design, develop, and automate scalable reports and dashboards using Power BI to track and communicate business performance. Ensure data accuracy, consistency, and clarity in reports to empower teams to make informed decisions. Provide real-time insights and deep dives to address business challenges proactively. 4. KPI Management & Performance Optimization Collaborate with business teams to define, refine, and monitor key business KPIs. Actively track performance metrics, diagnose variances, and suggest corrective actions. Continuously optimize analytics processes to enhance efficiency and accuracy. 5. Cross-Functional Business Partnership Serve as a trusted analytics partner across marketing, operations, sales, and product teams. Work closely with stakeholders to understand business needs, translate data into actionable strategies, and influence decision-making. Effectively communicate technical findings in a clear and compelling way to both technical and non-technical audiences. 6. Process Improvement & Best Practices Identify opportunities to imp rove data workflows, analytics processes, and reporting efficiencies. Advocate for a data-driven culture by proactively sharing insights and best practices across teams. Technical and Functional Skills: Bachelors degree in Analytics, Data Science, Business, Statistics, or a related field. Advanced degrees are a plus. 6+ years in analytics, business intelligence, or insights roles, preferably in retail or eCommerce. Advanced proficiency in SQL for querying and analyzing large datasets. Strong experience in Python & Excel. Preferable to work onCRM data. Hands-on experience in creating dashboards and reports using Power BI or similar visualization tools. Excellent verbal and written communication skills with the ability to translate data insights into clear, actionable recommendations. Proven ability to present insights and recommendations to diverse audiences, including senior executives Familiarity with analytics tools such as R, or Tableau, Adobe Analytics, Google Analytics is good to have Experience in eCommerce metrics, such as website traffic, customer journey analysis, or digital marketing performance. Knowledge of advanced analytics techniques like predictive modeling or segmentation. Demonstrated ability to independently lead analytics projects from ideation to execution. Strong business acumen and a deep understanding of how analytics can drive organizational value. Exceptional problem-solving and critical-thinking abilities. A proactive and collaborative mindset, with a focus on continuous improvement

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles and responsibilities: 1.Hands-On Data Analysis & Insights Generation Perform in-depth, hands-on analysis of business data to uncover trends, opportunities, and risks affecting KPIs such as conversion rates, sales, customer retention, and operational efficiency. Independently query, extract, and manipulate large datasets using SQL to answer complex business questions. Use statistical techniques and advanced analytics methods (e.g., predictive modeling, segmentation) to support strategic decision-making. 2. Business-Driven Recommendations & Impactful Storytelling Translate raw data into actionable insights and develop clear, compelling recommendations for business teams. Drive measurable improvements in business performance by identifying optimization opportunities across marketing, operations, sales, and product functions. Excellent communication is non-negotiableyou must be able to simplify complex data, build strong narratives, and effectively present insights to non-technical stakeholders and senior executives. 3. Data Visualization & Reporting Design, develop, and automate scalable reports and dashboards using Power BI to track and communicate business performance. Ensure data accuracy, consistency, and clarity in reports to empower teams to make informed decisions. Provide real-time insights and deep dives to address business challenges proactively. 4. KPI Management & Performance Optimization Collaborate with business teams to define, refine, and monitor key business KPIs. Actively track performance metrics, diagnose variances, and suggest corrective actions. Continuously optimize analytics processes to enhance efficiency and accuracy. 5. Cross-Functional Business Partnership Serve as a trusted analytics partner across marketing, operations, sales, and product teams. Work closely with stakeholders to understand business needs, translate data into actionable strategies, and influence decision-making. Effectively communicate technical findings in a clear and compelling way to both technical and non-technical audiences. 6. Process Improvement & Best Practices Identify opportunities to imp rove data workflows, analytics processes, and reporting efficiencies. Advocate for a data-driven culture by proactively sharing insights and best practices across teams. Technical and Functional Skills: Bachelors degree in Analytics, Data Science, Business, Statistics, or a related field. Advanced degrees are a plus. 6+ years in analytics, business intelligence, or insights roles, preferably in retail or eCommerce. Advanced proficiency in SQL for querying and analyzing large datasets. Strong experience in Python & Excel. Preferable to work onCRM data. Hands-on experience in creating dashboards and reports using Power BI or similar visualization tools. Excellent verbal and written communication skills with the ability to translate data insights into clear, actionable recommendations. Proven ability to present insights and recommendations to diverse audiences, including senior executives Familiarity with analytics tools such as R, or Tableau, Adobe Analytics, Google Analytics is good to have Experience in eCommerce metrics, such as website traffic, customer journey analysis, or digital marketing performance. Knowledge of advanced analytics techniques like predictive modeling or segmentation. Demonstrated ability to independently lead analytics projects from ideation to execution. Strong business acumen and a deep understanding of how analytics can drive organizational value. Exceptional problem-solving and critical-thinking abilities. A proactive and collaborative mindset, with a focus on continuous improvement

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles and responsibilities: 1.Hands-On Data Analysis & Insights Generation Perform in-depth, hands-on analysis of business data to uncover trends, opportunities, and risks affecting KPIs such as conversion rates, sales, customer retention, and operational efficiency. Independently query, extract, and manipulate large datasets using SQL to answer complex business questions. Use statistical techniques and advanced analytics methods (e.g., predictive modeling, segmentation) to support strategic decision-making. 2. Business-Driven Recommendations & Impactful Storytelling Translate raw data into actionable insights and develop clear, compelling recommendations for business teams. Drive measurable improvements in business performance by identifying optimization opportunities across marketing, operations, sales, and product functions. Excellent communication is non-negotiableyou must be able to simplify complex data, build strong narratives, and effectively present insights to non-technical stakeholders and senior executives. 3. Data Visualization & Reporting Design, develop, and automate scalable reports and dashboards using Power BI to track and communicate business performance. Ensure data accuracy, consistency, and clarity in reports to empower teams to make informed decisions. Provide real-time insights and deep dives to address business challenges proactively. 4. KPI Management & Performance Optimization Collaborate with business teams to define, refine, and monitor key business KPIs. Actively track performance metrics, diagnose variances, and suggest corrective actions. Continuously optimize analytics processes to enhance efficiency and accuracy. 5. Cross-Functional Business Partnership Serve as a trusted analytics partner across marketing, operations, sales, and product teams. Work closely with stakeholders to understand business needs, translate data into actionable strategies, and influence decision-making. Effectively communicate technical findings in a clear and compelling way to both technical and non-technical audiences. 6. Process Improvement & Best Practices Identify opportunities to imp rove data workflows, analytics processes, and reporting efficiencies. Advocate for a data-driven culture by proactively sharing insights and best practices across teams. Technical and Functional Skills: Bachelors degree in Analytics, Data Science, Business, Statistics, or a related field. Advanced degrees are a plus. 6+ years in analytics, business intelligence, or insights roles, preferably in retail or eCommerce. Advanced proficiency in SQL for querying and analyzing large datasets. Strong experience in Python & Excel. Preferable to work onCRM data. Hands-on experience in creating dashboards and reports using Power BI or similar visualization tools. Excellent verbal and written communication skills with the ability to translate data insights into clear, actionable recommendations. Proven ability to present insights and recommendations to diverse audiences, including senior executives Familiarity with analytics tools such as R, or Tableau, Adobe Analytics, Google Analytics is good to have Experience in eCommerce metrics, such as website traffic, customer journey analysis, or digital marketing performance. Knowledge of advanced analytics techniques like predictive modeling or segmentation. Demonstrated ability to independently lead analytics projects from ideation to execution. Strong business acumen and a deep understanding of how analytics can drive organizational value. Exceptional problem-solving and critical-thinking abilities. A proactive and collaborative mindset, with a focus on continuous improvement

About The Role The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, the candidate must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Associate Process Manager Roles and responsibilities: 1.Hands-On Data Analysis & Insights Generation Perform in-depth, hands-on analysis of business data to uncover trends, opportunities, and risks affecting KPIs such as conversion rates, sales, customer retention, and operational efficiency. Independently query, extract, and manipulate large datasets using SQL to answer complex business questions. Use statistical techniques and advanced analytics methods (e.g., predictive modeling, segmentation) to support strategic decision-making. 2. Business-Driven Recommendations & Impactful Storytelling Translate raw data into actionable insights and develop clear, compelling recommendations for business teams. Drive measurable improvements in business performance by identifying optimization opportunities across marketing, operations, sales, and product functions. Excellent communication is non-negotiableyou must be able to simplify complex data, build strong narratives, and effectively present insights to non-technical stakeholders and senior executives. 3. Data Visualization & Reporting Design, develop, and automate scalable reports and dashboards using Power BI to track and communicate business performance. Ensure data accuracy, consistency, and clarity in reports to empower teams to make informed decisions. Provide real-time insights and deep dives to address business challenges proactively. 4. KPI Management & Performance Optimization Collaborate with business teams to define, refine, and monitor key business KPIs. Actively track performance metrics, diagnose variances, and suggest corrective actions. Continuously optimize analytics processes to enhance efficiency and accuracy. 5. Cross-Functional Business Partnership Serve as a trusted analytics partner across marketing, operations, sales, and product teams. Work closely with stakeholders to understand business needs, translate data into actionable strategies, and influence decision-making. Effectively communicate technical findings in a clear and compelling way to both technical and non-technical audiences. 6. Process Improvement & Best Practices Identify opportunities to imp rove data workflows, analytics processes, and reporting efficiencies. Advocate for a data-driven culture by proactively sharing insights and best practices across teams. Technical and Functional Skills: Bachelors degree in Analytics, Data Science, Business, Statistics, or a related field. Advanced degrees are a plus. 6+ years in analytics, business intelligence, or insights roles, preferably in retail or eCommerce. Advanced proficiency in SQL for querying and analyzing large datasets. Strong experience in Python & Excel. Preferable to work onCRM data. Hands-on experience in creating dashboards and reports using Power BI or similar visualization tools. Excellent verbal and written communication skills with the ability to translate data insights into clear, actionable recommendations. Proven ability to present insights and recommendations to diverse audiences, including senior executives Familiarity with analytics tools such as R, or Tableau, Adobe Analytics, Google Analytics is good to have Experience in eCommerce metrics, such as website traffic, customer journey analysis, or digital marketing performance. Knowledge of advanced analytics techniques like predictive modeling or segmentation. Demonstrated ability to independently lead analytics projects from ideation to execution. Strong business acumen and a deep understanding of how analytics can drive organizational value. Exceptional problem-solving and critical-thinking abilities. A proactive and collaborative mindset, with a focus on continuous improvement

As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Interact with clients over calls and video calls to achieve weekly , monthly sales and client retention targets Prompt Resolution Of Client Complaints. Daily 18-20 client video meetings and call discussions for Sales & Servicing. Accurate mapping of products /services in client e-catalog. Systematic follow up with the clients to ensure time bound closure to sales & services. Educational Qualifications: Any graduation ,or MBA/PGDM

Job description As part of the Client Servicing team, you will be the champion helping IndiaMART achieve its vision of empowering businesses across India. In this role, you have the opportunity to develop and nurture strong relationships with our clients, assisting them on their path to success by understanding their business needs and recommending tailored solutions to facilitate their growth. In this role as an individual contributor, you will take charge of achieving monthly client retention and renewal targets, providing you with an excellent opportunity to demonstrate your skills and make a meaningful impact in the company's success. Key Accountabilities: Interact with clients over calls and video calls to achieve weekly , monthly sales and client retention targets Prompt Resolution Of Client Complaints. Daily 18-20 client video meetings and call discussions for Sales & Servicing. Accurate mapping of products /services in client e-catalog. Systematic follow up with the clients to ensure time bound closure to sales & services.

Were looking for a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency. Client Experience: Lead the servicing cluster to deliver outstanding client experiences, ensuring every touchpoint reinforces trust and satisfaction. Revenue Ownership: Own the cluster's P&L by identifying revenue growth opportunities and driving strategic upselling initiatives. Team Development: Build, mentor, and empower high-performing teams in a culture of continuous growth, collaboration, and excellence. Client Insight & Feedback: Conduct meaningful client interactions to extract actionable insights on services and products, and channel this feedback to internal teams for improvement. Innovative Solutions: Leverage data-driven insights to design and implement innovative, scalable servicing models that boost operational efficiency and elevate customer satisfaction. Key Skills: Client Engagement & Tele-Sales Expertise: Skilled in handling clients with a consultative approach and applying effective tele sales techniques to drive business outcomes. Analytical Thinking & Problem Solving: Quick thinker with strong problem-solving abilities to address challenges efficiently. Effective Communication: Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions. Strategic Vision: Forward-thinking with the ability to anticipate customer needs and identify new business opportunities. Team Leadership & Interpersonal Skills: Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment. Data Analysis & Reporting: Competent in interpreting data and managing reports to support strategic decisions and performance tracking.

Role & responsibilities Preferred candidate profile

What youll do Your core job is to own our customer relationships, make them successful and fans of BiteSpeed Giving customers a delightful onboarding experience and helping them get setup for success Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant You genuinely like helping people and making them successful You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

About the role We want to keep our customers for life . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of 250+ 5-star reviews and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with). We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team. What youll do Your core job is to own our customer relationships , make them successful and fans of BiteSpeed. Client onboarding, tracking product adoption for our enterprise customers, ensuring they are getting maximum value leading to upsells and expansion revenue. Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed. Managing cross-sells for new products and renewals , owning expansion revenue at an account level. Building the playbook for our customer success function to scale for the next stage of growth. What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have 3+ years of work experience in customer success with technical understanding of the product . You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi Punjabi

Process:- Outbound And Inbound Voice Process Department:- Customer Service Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,500 in-hand to 25,000 in-hand plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply: Send your updated CV via WhatsApp or call directly to schedule your interview. Contact Person: HR Ashwini Phone/WhatsApp: 9923656681

We're now at a point where weve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team. What youll do Your core job is to own our customer relationships, make them successful and fans of BiteSpeed Giving customers a delightful onboarding experience and helping them get setup for success Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed Managing cross-sells for new products and renewals, owning expansion revenue at an account level Building the playbook for our customer success function to scale for the next stage of growth What makes you a good fit You care about delivering a service experience that parallels a Michelin star Italian restaurant You genuinely like helping people and making them successful You have 2+ years of experience managing customer success & support at an SMB SaaS startup (this is not a hard requirement); You have a genuine interest in conversations with people from different backgrounds to learn about their lives