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Customer Retention Specialist

Customer Retention Specialist

Netcore Cloud

2 - 3 years

11 - 12 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

business opportunity customer satisfaction agile customer retention stress management manager technology customer engagement business understanding team coordination marketing automation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Maintain relationships with existing Customers and create Customer Advocacy Eye to Detail on the Wallet sharing and create opportunities to pull in maximum volume from Customers across channels
Review the implemented processes against the objectives to meet the set expectations To convert an escalation or challenge into a future business opportunity
Meet top clients periodically to learn their experience and to set the right expectations
Periodic reviews with managers and second-level executives to identify challenges and solutions
Ensure good Intra team coordination and empathy between different departments Consult customers for revenue growth

What we look for

2-3 years of experience in CpaaS or Marketing Automation Platforms or Customer Engagement Platforms preferred
Secondary will be B2B SaaS platforms
Graduation from a recognized university in any stream, IT stream will have priority Technology and current market update
Background: IT preferred Ability to ask right questions Have a good sense of customer business understanding
Clear and concise written and spoken communication skills
Good observer and listener Stress management under critical scenarios

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