2430 Customer Retention Jobs - Page 13

JOB ROLE : Handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, liability on product features, Cheque book insurance. Speed and efficiency of service given Sales targets for banks and investment products. Going beyond the professional need of the customer by providing other products. Enhancement of customer value Cross-sale of asset products Back-up to relationship managers holding HNI relationship Customer acquisition through referrals JOB REQUIREMENT: Equal blend of service and sales orientation. In absence of equality, prefer sales orientation as a skew Thorough understanding of banking Customer Retention Cost Efficiency Through Process

Develop a new customer base PAN India. Educate customers about products supplied by our company. Create a Weekly sales report. Meet Monthly/quarterly/annual sales target. Organize seminars and training sessions with customers. Follow-up for any payment issues with customers. Coordinate with transport companies for material dispatches. Help with stock taking and ERP system if required. Manage inventory for a given set of customers. Prepare Tax Invoice and delivery paper for dispatch. Work with a team to help improve efficiency. Provide reports in excel and prepare presentations as required by management. Provide complete support for geared gearless and escalator machines of Torin Drive machines. Develop New Leads During site visit and provide to the Sales Team.

Don't miss out on this opportunity! Join us in shaping the future of Job Hai team at Info Edge India Ltd. It's time to be a part of a dynamic team and make a difference in the industry! Join our team! We are currently hiring for the role of Customer Service Executive for Job Hai vertical | Noida Location. If you are interested, attend your interview in Mega Walk-In drive, we will be happy to meet you :) Interview Date - 24th July 2025 (Thursday) Interview Time - 10:00AM - 2:00PM Venue - Express Trade Tower 2, 3rd Floor, Sector 132, Opp. JBM Global School , Noida ( Nearest Metro Botanical Garden) Google Map - https://maps.app.goo.gl/RKjfU3kS8UxT3ugS9 Contact Person - Vrinda Gupta Documents Required - Updated Resume in hard copy About InfoEdge Info Edge mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the Internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning, and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage. About BU - Job Hai Job Hai is new venture by Info Edge. Info Edge is successfully running businesses like Naukri.com, Jeevansathi.com, 99 acres.com etc. Job Hai portal focused on Blue and grey collar hiring. Job Hai is serving jobs for Sales/ Business Development, Marketing, Field Sales, Back Office, Customer Support, Housekeeping, Warehouse etc. Job Hai is in 7 metro cities, Mumbai, Delhi, Noida, Gurgaon, Ghaziabad, Faridabad, Greater Noida. Role Overview: As a Recruiter Onboarding Executive, you will be responsible for reviewing recruiter profiles, validating supporting documents, and conducting verification calls to ensure legitimacy and trustworthiness of recruiters onboarding onto our platform. You will play a critical role in maintaining platform integrity and ensuring only authentic recruiters are allowed to post jobs. Key Responsibilities: Review recruiter profiles submitted through the platform for completeness and accuracy Verify and validate submitted documents (e.g., business proof, ID proofs, email domain) Conduct verification calls to recruiters to cross-check key details such as job role, salary, company background, etc. Identify red flags such as fake profiles, suspicious activity, or inconsistent information Tag and flag recruiters as per SOPs (e.g., blacklist, greylist, red flag, non-repeat verified) Maintain accurate and updated logs of actions taken in CRM or internal tools Collaborate with audit, compliance, and tech teams for escalations or special cases Follow TAT and quality standards set by the onboarding team Key Requirements: Bachelor's degree in any discipline 1- 2 years of experience in customer support, KYC, operations, or verification roles Excellent communication skills (Hindi & English) both written and verbal Ability to handle high volumes while maintaining accuracy Strong attention to detail and process orientation Comfortable with CRM tools and Google Workspace (Sheets, Docs, etc.) Ability to work independently and in a team Preferred: Experience in recruitment tech, BPO/KPO, or background verification processes Familiarity with fraud detection or document verification workflows Please Note - Salary Offered - upto 22k in hand + PF + Medicals + Yearly bonus(10% of ctc) Ready to launch your career with Info Edge? Connect with VRINDA GUPTA for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k Two way transport call kavya@7849020010 call hr Ruth@9590520040 call pooja@9886112704

Role & responsibilities Greetings from Innov Ultra Hiring for International Voice process - Customer Service Should hold excellent command over english. Complete night shift. 5 days working with 2 rotational week off Two way cab facility- pick up & drop Location boundary - within 25 kilometers of Kovilambakkam Undergraduates can apply Reach out to HR Aahana - 8583029467 Salary for Fresher - 3,20,000 LPA Salary for Experienced (1 year & abv of doc exp in intl bpo) - 4,50,000 LPA Preferred candidate profile Should hold excellent command over english. Undergraduates can apply Should be able to join the team immediately. Reach out to HR Aahana - 8583029467 Perks and benefits PF ESIC PICK & DROP

We are seeking a highly experienced Marketing Manager to lead and implement our strategies. This role will be responsible for managing campaigns, overseeing content creation, analyzing market trends, and driving brand growth across multiple channels.

You will be responsible for aggressively driving sales numbers and achieving business targets for Retail loan products through cross-selling, while enhancing and upgrading client relationships. Your role will involve retaining and expanding the company's customer base for retail loan products, ensuring repeat business and referrals. Maximize sales through a network and relationships to ensure strong business growth. Develop and maintain strong liaisons with clients for repeat business or referrals. You will be required to oversee the processing of files from the login stage to disbursement and coordinate with internal departments (Operations and Credit) for completion. Your key focus will be on optimizing team productivity by effectively managing a team of relationship managers to ensure the achievement of team results and meet business targets and profitability in the area. Align with the team on ground lead generation activities for sales. Lead and supervise the team in implementing the growth agenda through appropriate training, motivation, and deployment strategies. Stay updated on market trends and competitor intelligence to develop effective sales and marketing strategies. Provide feedback to the central product and policy team based on your understanding of markets, competition, processes, and available products to stay ahead in the market. Your responsibilities will also include ensuring compliance with all Audit/RBI regulations, as well as processes, policies, and reports as per the company's designed systems. As a key member of the team, you will play a crucial role in driving sales and ensuring that business targets are achieved. A graduate in any discipline is required for this position.,

You will be responsible for achieving set targets and following the business plan. Ensure the implementation of RBML processes for CRM and Customer Retention. Collaborate with Channel Partners to acquire statutory licenses and approvals. Make sure that RBML assets are well-maintained and address any issues in coordination with relevant stakeholders. Your role will involve acquiring new customers and developing the network. Conduct field visits and market assessment surveys to identify potential sites for new setups. Propose prospects for appointment as channel partners and maintain their profiles. Keep track of their performance and attrition trends. Maintain and update all channel-related documents. Support legal teams in arbitration and other legal proceedings. Propose and implement demand generation activities. Conduct regular audits as per defined processes and follow up with stakeholders for closure of deviations. Facilitate training for channel partner staff. Ensure safety compliance at all locations and during job executions as per the company's policy. Qualifications: - MBA in Marketing Desired: - Engineering or Science graduate This position requires a proactive approach towards meeting targets, maintaining relationships with channel partners, ensuring compliance, and contributing to the growth of the business.,

The company Hindustan Feeds, a leading agro-based organization with manufacturing units in Baramati, Rajasthan, Satara, and Shrirampur, is seeking dynamic individuals for roles at their Satara plant. As a Sales and Marketing professional at Hindustan Feeds, your responsibilities will include preparing the annual sales budget, executing monthly sales plans, providing training to subordinates, retaining existing customers while attracting new ones through innovative sales strategies. You will be required to conduct market surveys, resolve customer issues, manage credit matters, generate marketing reports, and engage with customers, retailers, and partners to enhance the company's brand image and establish strong relationships. Additionally, you will support high-performance principles within the marketing team through effective meeting management and fostering accountability. To qualify for this role, applicants must hold a Graduate/MBA degree with 8 to 10 years of experience in the Sales/Marketing field. If you are a motivated professional looking to contribute to a rapidly growing business in Maharashtra, we encourage you to apply for this exciting opportunity at Hindustan Feeds. If you meet the requirements and wish to be considered for this position, please send your resumes to hr.str@hindustanfeeds.com.,

As an Associate Manager - Marketing in Vadodara, your primary role will be that of an International Marketing Specialist. Your duties and responsibilities will include developing product-wise business plans to achieve targeted sales and profitability, creating marketing strategies aligned with the company's business plan, and identifying new markets and customers for specific products. It will be essential to focus on increasing market share, branding the company and its offerings, and fostering relationships with both new and existing customers. Moreover, you will be responsible for building a strong understanding of the product, industry, and market, exploring new applications for products, and making informed sales decisions based on market intelligence. You will also play a crucial role in enhancing the company's branding, managing leads, inquiries, and orders efficiently, and identifying unique selling points of proprietary products to effectively communicate with customers. Furthermore, your tasks will involve overseeing team performance, providing feedback, setting goals, and managing department budgets. Regular performance reviews, risk assessments, market representation, and agreement negotiations will be part of your routine. You will also need to focus on receivable management, ensuring customer satisfaction, handling complaints, and facilitating cross-functional interfaces with various departments. To excel in this role, you should hold a degree in B.Com/BBA/B.E./B.Tech along with an MBA in Marketing. Additionally, having an entrepreneurial mindset, strong techno-commercial acumen, networking skills, a sense of ownership, commitment, respect, teamwork, and adaptability will be crucial for your success. You should possess excellent communication skills, a deep understanding of customer needs, intuition, and the ability to collaborate effectively in a diverse cultural and geographical environment.,

We are looking for a strategic and detail-oriented CRM Manager to spearhead our customer relationship management efforts. As a CRM Manager, you will be in charge of designing and implementing CRM campaigns, overseeing the CRM platform, and enhancing customer engagement, retention, and loyalty. The perfect candidate for this role possesses excellent technical abilities, prioritizes customer satisfaction, and boasts a background in data-driven marketing. This is a full-time position with benefits including cell phone reimbursement and Provident Fund. The work schedule is during the day shift or morning shift.,

Key Responsibilities: Manage Customer Onboarding and related activities. Assist in Customer Onboarding and provide solution in case of issues Manage Customer Onboarding communication to internal or external partners Coordinate with the cross functional teams to enable required systems and processes Maintain Customer Onboarding trackers and dashboards Must Haves: Graduate/ Post Graduate from any college Must have 0-1 years of work experience in / Ops support / Onboarding Excellent written and verbal communication skills in English is necessary Communication In Kannada is Mandatory Hands-on with Microsoft Office & Google Suite tools including Excel,PowerPoints. Language proficiency :Fluency in English and Kannada is a must. Shifts :Candidates should be willing to work in rotational shifts;8 am to 5 pm & 11 am to 8 pm. Joining :We are looking for immediate joiners Interested candidates can reach us immediately syed.cb@cielhr.com | 9394368397 Thanks & Regards, Chan Basha Syed, 9394368397, syed.cb@cielhr.com

JD -Customer Support Executive | Locobuzz Position: Customer Support ExecutiveLocation: MumbaiPosition Overview:We are looking for a dedicated and customer-focused Customer SupportExecutive to join our team. The ideal candidate will be responsible for handling customer queries,resolving issues promptly, and ensuring a positive customer experience. You will be the first point ofcontact for our customers and play a key role in maintaining high customer satisfaction levels. Key Responsibilities: Customer Interaction: Respond to customer inquiries via phone, email, chat, and socialmedia in a timely and professional manner, providing accurate information andassistance. Issue Resolution: Handle and resolve customer complaints, troubleshoot problems, andescalate complex issues to higher-level support when necessary. Documentation: Record all customer interactions and maintain detailed records in theCRM system, ensuring data accuracy and compliance. Product Knowledge: Stay updated on products, services, and company policies, andprovide feedback to improve processes and the customer experience. Customer Satisfaction: Follow up on unresolved issues, conduct satisfaction checks,and work towards enhancing overall customer retention and satisfaction rates. Team Collaboration:Work closely with other team members and departments to ensureseamless support and share insights for service improvement. Education: Bachelors degree in any discipline.Experience: 1-3 years in customer support, customer service, or a related field. Skills: Strong communication skills, both verbal and written.Excellent problem-solving abilities and attention to detail.Proficiency in CRM software (e.g., Zendesk, Freshdesk).Ability to multitask, manage time efficiently, and maintain a customer-first attitude. http://www.locobuzz.com Preferred Qualifications: Experience in B2B SaaS or technology companies.Familiarity with customer support tools and software.Multilingual skills are a plus. Benefits:Medical Coverage:We care about your health and well-being. We offer comprehensive medical coverage to ensure you and your family access quality healthcare.Opportunity to Work in a Fast-Paced and Dynamic Organization: At Locobuzz, we thrive on innovation and agility. Youll have the chance to work in an environment where every day brings newchallenges and opportunities for growth. Your contributions will make a real impact on our dynamicorganization. Learning and Upskilling: At Locobuzz we believe in continuous learning and development. Youllhave access to resources and support for your professional development, which may includetraining, workshops, and opportunities to expand your skill set. Collaborative Workplace: Collaboration is at the heart of our culture. Youll be part of a team thatvalues open communication, knowledge sharing, and working together to achieve common goals.Your ideas and insights will be heard and respected, fostering a sense of belonging within ourcollaborative workplace.

Job Summary: As a Customer Relation Manager you are fully responsible for planning & execution of all PRM activities to ensure highest level of customer satisfaction and customer retention. You ensure that predefined goals are met and measures to maintain customer relations are well implemented. Your key responsibilities are: - PRM activities planning for the current year in terms of Budget, activities and resources. - Monthly and quarterly planning of PRM activities in consensus with DP, CEO\u2019s and HOD\u2019s. - Identify and control the relevant drivers as well as develop and consistently implement measures, with the aim of continuous retention and improvement of customer satisfaction (CSI). - Ensure consistent customer relations management (CRM) across divisions and after sales stages. - Develop necessary tools (direct mailers, brochures, greetings etc.) required for life cycle communication. - To ensure Implementation customer life cycle communication to increase customer retention. - Discuss with respective HODs\u2019 and develop an action plan for CSI improvement at the dealership. - Develop counter measure to eliminate negative feedback from customers in future. - Coordinate with MB India CRM team and after sales marketing team for CSI surveys. - Provide feedback to after sales department on customer complaints or any other issues that may affect Customer satisfaction. - Capture, record and monitor customer complaints on regular basis. - Conduct root cause analysis of all the complaints from all sources. - Implement action plan to minimize complaints. - Act as one point contact with the customers for all customer complaints. - Handle dis-satisfied customers who have raised complaints through all sources. - Coordinate with sales and after sales department HOD\u2019s, Dealer principle for closure of all the After Sales complaints as per the set time line. - With the support of telemarketing team & After sales team , old customer database cleaning has to be done, in terms of checking and updating the contact and address of old customers (> 1year). - E-dealer monitoring for data quality. Skills Communication Skills: - You have excellent communication skills with a professional English accent. - You are aware of basic calling etiquettes and have right attitude to provide required information/help to customers - You listen carefully, and can identify the underline meaning and real demands. - You talk clearly in the language that the customer will understand and avoids using jargons. Interpersonal & Social competence - You are able to relate to the customer\u2019s needs and options. - You are able to handle objections and overcome rejections. You are able to balance personal involvement and professional distance. - You have high self-esteem, and you are controlled and focused even in stressful situations. And you can handle conflicts and resolve it amicably. - You remain calm and factual and are guided by a win-win solution. - You See feedback as an opportunity to improve and opens channels for feedback. You also provide feedback which is objective and constructive in nature. - You build a relationship with the customer that is based on honesty, mutual respect, confidence and mutual trust. - You are a good team player and always support and motivate your colleagues. Method & process competence - You understand the customer life cycle management and related functionalities in DMS. - You keep a continuous update of customer data and record the same. - You are aware of calling script and follow it religiously for effective calling. - You keep a track of calling activities and complete it on time for better results. - You keep a track of lost customers and put the efforts to bring them back to dealership. - You promote the service product, campaigns through various modes like SMS, email and proactive calling. - You work according to the MB service processes and standards. Specialist competence - You Understand and are aware of business management co-relation, e.g. Customer satisfaction, root cause analysis, you are responsible to a large extent for CSI. - You are an expert in implementing Customer Relationship Strategy. - You are an important point of contact, and are a facilitator between the needs of the customer and the company. - You take care of the customer relationship in every stage of the ownership, supported through Marketing and Service Programs. - Contributes to the critical interaction and dialogue after the vehicle has been purchased, builds up confidence, trust and loyalty with the Customer. - You have brief knowledge of the Mercedes-Benz vehicles, dealer policies and service products. Requirements Qualification & Experience: - Graduate in Engineering/Commerce/Arts. - 5-6 years of experience in Luxury automobile retail market. Benefits 1. Statutory Benefit 2. Accidental Policy 3. Incentive

5.1 Routinely review financial statements with dealer Aftersales management to monitor operation efficiency, increased profitability to support Aftersales absorption ratio, as well as compliance with company standards. These SOPs are to be audited once in a quarter. 9.1 Monitor staff levels to ensure the appropriate number of staff is maintained & with compensation plans supporting manageable level of employee turnover 10.1 Maintain awareness of competitive dealership actions (Pricing, campaigns or network actions) EXPECTED END RESULTS MAJOR ACTIVITIES KPIs Aftersales Revenue PMD includes Aftersales revenues (retail level at dealer or at wholesale level to dealer) PCP monitoring, Dispersion management ratio Identify opportunities and performance gaps on an outlet level related to key NSC revenue initiatives such as Express Service, Service Contracts, tire program, CRM, etc EW+DC Penetration Review Dealer and Service Advisor performance in terms of retention and sales per unit received including analysis for Lost customers activities Loyalty ratio Sales / unit Review Parts wholesale opportunities Key Parts sales volume Review dealer appointments ensuring healthy appointment ratio to ensure workshop balance Service Absorption rate (SAR) Works with dealer sales personnel to ensure dealer meets accessory sales targets Accessories Offtake / NVS Provide forecast of month-end and future Parts sale per assigned dealers Parts sales volume Support in the development of outlet level annual business plans including periodic reviews on progress (PDCA) . . Monitor Dispersion Management Dispersion Management ratio Increase Network expansion in Tier 3 / Tier 4 (through MSV Mobile Service Van) Marketing Explains NSC s Aftersales related marketing communication programmes Review outlet service marketing plans including advertising spend as well as assess the effectiveness of their efforts. Include reviewing dealer CRM program, service reminder calls, seasonal campaigns, and other related activities Provide recommendations on new & innovative ways to enhance service marketing efforts to increase customer retention Support NSC in national efforts like annual roadside assistance programme, trade shows, Aftersales display in motorshows, etc. Incentives Support NSC Aftersales leadership to develop incentive programmes to meet revenue and CSI targets. Also responsible for cascading this program to the dealers. Help Service Manager to formulate local dealer incentive programmes to promote sales/UR, CSI, Accessory sales, Technician productivity, etc Parts Inventory management Review dealer inventory to ensure retails parts fill rate target is achieved Mechanical CLPV BP CLPV Assist dealer in tracking aging parts back orders Support dealer in part number information (use of systems, basic part number knowledge training, etc ) Business Management Service Absorption Ratio (SAR) Provide dealer management with benchmarking information in order to showcase potential P&L and Balance sheet related areas of improvement with monthly follow-up plan. Customer Satisfaction Review CSI scores (e.g. CS survey, Audit, Mystery shop) at an outlet & employee level to identify deficiencies and support the development of countermeasures, in order to ensure customer satisfaction and delight for all Customers OS-NPS (Overall Satisfaction Net Promoter Score) CPTV (Complaint per thousand vehicles) Address with management specific customer complaints to resolve quickly in compliance with ART ART (Average Resolution Time) Ensure quality closure of all complaints with complete customer satisfaction Explain to dealer latest recall campaign and technical service bulletins Provide Technical assistance to dealers for difficult repairs / diagnostics (long pending vehicles management) Clearance of Long Pending Vehicles (Mech., BP) Ensure dealers meet fix-it-right-first-time targets by reviewing dealer PDCA process SDD ratio (Same Day Delivery) FRFT ratio Conducts regular audit of warranty parts Provide field approval of warranty claims has the authorisation to do when required Ensure dealers clearly understands NSSW and AS-DOS and are compliant to the defined SOPs at the respective dealerships to minimise Customer s dissatisfaction and control Customer Complaints. SAMBHAV open action point result CPTV (Complaint per thousand vehicles) Facility Ensures dealers have enough work bay capacity to fulfil mid-term demand requirements Work with dealer to ensure sufficient Technician capacity in the short and mid-term Understand dealer agreements as it pertains to Aftersales, required performance and policy compliance for outlets Routinely document outlet performance via contact reports. Follow the requirements for minimum frequency of documentation as per the dealer performance management process in place Manage infrastructure renovation with DND support to align with DND Nissan policy Training Recruitment of dealership manpower as per the defined guidelines Qualification and experience of manpower as per NMIPL guidelines Ensuring manpower quantity per dealer position as per business requirement Staff quantity per dealer and position Conduct or support training of Aftersales personnel; monitor training status of outlet staff (training nomination, completion rate) Trained manpower ratio Ensure dealer Aftersales personnel complete requirement soft skill and technical training programs Conduct or support leadership coaching / training for Service Managers to maintain high performance and motivation in the teams Monitoring HR practices at dealerships to control attrition Attrition rate HR 9.2 Identify causes for high level of staff turnover and addresses issues with appropriate level of management Others Conduct periodic audits to ensure dealer complies to all NSSW, AS-DOS and 5S (Swachha Nissan activity) requirements RSPM Score Supports BPM dealer (Bottom Performance Management) improve its operations to gradate out of BPM program Act as a liaison between dealers and NSC to ensure two way communications and smooth operations 10.5 Deploy special initiative such as Nissan Customer Way (NCW) 10.6 Visit each of assigned dealer at least once per month including visit preparation prior to the event and submission of dealer visit report after the visit. Prepare other regular Aftersales reports outside dealer contact reports Perform other task outside not defined in the checklist (ex. Vehicle Sale role) Gurugram Haryana India

Job Description Customer Success will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from Freshworks suite of products. Role Requirement: Engage proactively with customers using the engagement model (based on customer segment) laid out Understand and document customer s business flow (for large customers) and deep understanding of use-cases Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools) Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline) Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer s issues/solutions are addressed Work with Program Managers to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Own two key metrics (Increase Product-Adoption & Customer Retention) Use customer management tools Implement and support Freshworks compliance and information security processes Qualifications 4-7 years of experience in Customer Success (preferably from a SaaS background) Open to working in the specified shift Proven track record of establishing themselves as a strategic trusted adviso

Responsibilities & Key Deliverables Job Roles and Responsibilities DEALER PROFITABILITY Deliverables Yearly Business Plan, Customer Retention, Qwik and Mech Bay Productivity, Body shop quality and efficiency, allied business Tools/Metrics WIN - VIN, mEES, MAP+, Shield, RSA, VAS MANPOWER CAPABILITY Deliverables Training Plan Development and Adherence, Training Scores, Training Module, CoTEK Inhouse Training Tools/Metrics Manpower Policy Circular, Yearly Training Circular, MILE Portal, SA and CRE OJT training modules, RV Analysis, Skill Matrix; Pantry, Cashier, Security Guard and PandD training modules WORKSHOP PROCESS and MANAGEMENT SYSTEM Deliverables Business Development Process, DMS, QLIKVIEW, Shop Floor Process, Dealer Role Holder Responsibility, Review and Recognition Tools/Metrics DIY Manual, DMS Hoto, RO Process, Parts, Revenue, SBE, Process Circular, CCM App, mTRAQ, QLIKVIEW, mPACT, TekAlert, TSB, SI, TEB INFRASTRUCTURE Deliverables "Facility - e.g. building, signage, lighting, AC, Wi-Fi, housekeeping, pantry, amenities Uniform - e.g. as per approved norms, grooming, hygiene" Tools/Metrics CDC Manual, Process Circular CUSTOMER SATISFACTION Deliverables Engagement/ Events, Customer Handling, CSI Score, CAPs, Social Media Sentiments Tools/Metrics Process Circular, Proprietary Study Report, DHC, TechM Report, Technical Query, Written Communication with Dealer, Social Media post handling Experience 8 to 12 Yrs. Industry Preferred Qualifications Btech General Requirements

Enhancement of deposit pool from customers Sale of non deposit products Cross selling products, Fee income, Branch administration Establishing standards Manage productivity, morale of branch personnel Responsible for break-even and P&L of branch

Promote and enhance the sales of the Store and maximize profits. Handle Customer queries and bring in new customers and grow revenue for the Organization.

Position:- Outbound Voice Process Department:- Customer Service, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary:- 12200 + Unlimited Incentive Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact :- HR Rushikesh :- 9822961821

Qualification :- HSC or Any graduate / Under graduate Preferred candidate profile Good communication required Marathi & Hindi Fixed day shift, Unlimited Incentives HSC Freshers are welcomed, Immediate Joining Age: 18 to 35 Male & Female both can apply Salary 14000 To 20000 + unlimited incentives Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact Person :- HR Shubham Mob No:- 8551021894

Location:- Kapurbavadi junction, Majiwada Thane (w)- 400607 Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 14,500 in hand + plus incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Sonali:- 9822197285

BRANCH MANAGER Branch Banking KRAs: Enhancement of deposit pool from customers. Establishing standards and delivery of service. Sale of non-deposit products. Cross selling targets progressively. Sale of Mutual Fund and Insurance products. Fee income. Branch administration. Regulatory compliance. Manage productivity, morale of branch personnel Overall responsible for break-even and P&L of branch EXPERIENCE: Overall 10 years of Banking experience; out of which 3-4yrs in Retail Liabilities Must have had Sales experience and exposure, preferably of Liabilities products In-depth understanding of financial instruments, markets and macro - micro economic processes Ability to carry along all the units involved in the customer service cycle to ensure customer DEL Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives. QUALIFICATIONS / QUALITIES: MBA / CA/ CAIIB Should have sales orientation Leadership skills. (Though more tactical than strategic). Thinker : Doer = 40:60 AGE: 1. 28 38 years THE ROLE: REVENUE GENERATION, CUSTOMER ACQUISITION, CUSTOMER RETENTION, COST EFFICIENCY THROUGH PROCESS

Role Description • Responsible to call customer and remind for payment. • Responsible to act as a bridge between field executives and team leaders • Responsible for constantly follow up Arrears payment • Work consistently to rectify billing error • Responsible for Analysis and feedback of unpaid accounts • Follow up for reactivation of inactive accounts. Key Result Areas: To contribute towards company's profitability by ensuring 100% collection both in terms of customer and value resulting to a sustained business with desired customer satisfaction. Education: Should have Graduate or equivalent degree Work Experience: • Should have minimum of 1 - 6 years of relevant work experience in Retention role (English Voice process) • Should have experience in Tele calling, Customer Care or taking calls - Outbound & Inbound. (Voice process) • Should have experience handling MIS or strong experience with MS excel, MS word • Should possess excellent communication and interpersonal skills. • Immediate Joiners or Max 15 days notice period preferred • Language preferred - English & Hindi • Week Off: 6 days working & 1 day rotational week off / Rotational Day For more details contact hr : 7985724666

Responsibilities: * Manage international voice queries via phone, email & chat * Provide exceptional customer support globally * Maintain high NPS through effective issue resolution For more info call /what's app on 9890111238 Office cab/shuttle Provident fund Health insurance