3980 Customer Retention Jobs - Page 13

JOB Description: 1. Ensure wing to wing resolution of social media cases with utmost accuracy and deliver best in class service, Final resolution to be communication to customers 2. Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained 3. Raise red flags for high aging cases and Highlight intra and inter dept errors for resolution 4. To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions 5. Liaison with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/im...

Job Type: Outbound sales Job Description: We're seeking talented individuals to join our travel sales process. As a Travel Sales Executive, you'll be responsible for selling travel packages, including tour packages, flight tickets, and hotel arrangements. Key Responsibilities: - Sell travel packages to customers via outbound calls, Book flight tickets, hotels, and tour packages for customers. Requirements: -Fluent in Spoken English (V5) -Graduate/Undergraduate -Freshers & Experienced both are welcome -Any 6month sales experience -Salary: Fresher: 24.5k CTC Experience: 28k CTC (23.4kinhand) + unlimited incentives -Shift timing:- 8am-9:30pm (any 9hrs shift) -Rotational off -Location:- Airoli -...

Build and maintain strong relationships with customers, Understand customer needs and provide appropriate solutions Handle customer complaints and resolve issues promptly, Monitor customer satisfaction and gather feedback, Work with sales and support teams to improve customer experience Develop strategies to improve customer retention and loyalty, Keep records of customer interactions and updates. Strong communication, problem-solving, and interpersonal skills. Experience using CRM tools. Ability to manage multiple accounts and prioritize tasks effectively. Customer-focused mindset with a proactive approach to issue resolution. Exp.- 2-4 years of experience in customer relationship managemen...

remote typeOn-site locationsBahadurgarh, HR time typeFull time posted onPosted Today job requisition idREQ421570 Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/manag...

Position: CRE. Business: Property and Asset Management, DLF Valley. Job Overview You will be the face of JLL at the clients site and will be responsible for interacting and addressing the needs of guests / tenants by maintaining strong public relations, taking feedback / suggestions. You will also be responsible for: Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled eff...

Whats the Opportunity Were looking for a Senior Software Engineer (Python/AWS) to join our innovative team! This is a fantastic chance to make a significant impact by designing and building highly scalable and reliable software systems on AWS. Youll be working on services that make Zenoti a go-to SaaS provider for the beauty, wellness and fitness industry. If youre passionate about elegant software design, cloud-native solutions, and embracing AI-powered development tools like Cursor IDE and GitHub Copilot to boost your productivity, this role is for you! What will I be doing As a Senior Software Engineer, youll be a key player in our engineering lifecycle. Youll: Design and architect robust...

What will I be doing Design, develop, test, release and maintain components of Zenoti Collaborate with a team of PM, DEV, and QA to release features Work in a team following agile development practices (SCRUM) Build usable software, released at high quality, runs at scale and is adopted by customers Learn to scale your features to handle 2x ~ 4x growth every year and manage code that has to deal with millions of records, and terabytes of data Release new features into production every month, and get real feedback from thousands of customers to refine your designs Be proud of what you work on, obsess about the quality of the work you produce What skills do I need 4+ years of experience in des...

What Will I be doing Collaborate with cross-functional Application teams to develop use cases into high-quality solutions. Take ownership and accountability for individual deliverables. Contribute in the of adoption of DevOps as well as DevOps architecture and design for various services in the organization. Self-starter with zeal to own things from Start to End with little oversight. Define SLA/SLO/SLIs for application components and drive their adoption. Functionally decompose complex problems into simple, straight-forward solutions. Fully and completely understand system inter-dependencies and limitations. Strong Team Player who assists in the career development of others, actively mentor...

We are looking for a passionate Full Stack Developer with expertise in AI/ML, Azure, Python, Next.js/React , and cloud automation to design and build scalable, cloud-native applications. You will work on both front-end and back-end systems, integrate AI/ML models, and contribute to automation-driven product development. Key Responsibilities Develop full stack applications with Python (backend) and Next.js/React (frontend) . Build, deploy, and optimize AI/ML models in production using Azure ML and related services. Design and implement REST/GraphQL APIs , microservices, and cloud-native solutions. Work on infrastructure & cloud automation projects (Azure DevOps, IaC with Terraform/Bicep/ARM t...

What will I be doing Contribute in the of adoption of DevOps as well as DevOps architecture and design for various services in the organization. Self-starter with zeal to own things from Start to End with little oversight. Lead and contribute to define industry standards and AWS DevOps offerings. Functionally decompose complex problems into simple, straight-forward solutions. Fully and completely understand system inter-dependencies and limitations. Strong Team Player who assists in the career development of others, actively mentoring individuals on advanced technical issues. Exert technical influence over multiple teams, increasing their productivity and effectiveness by sharing your deep k...

As an Architect/Technical Lead, you will be responsible for designing, developing, and deploying cutting-edge AI-powered solutions. You will lead the technical direction, ensuring our platforms are scalable and reliable, and leverage the latest advancements in Generative AI and cloud computing. You will work closely with product managers, engineers, and data scientists to build world-class AI experiences. Responsibilities: Architectural Design: Design and implement robust, scalable, and secure cloud-based architectures. Define technology stacks, including AI/ML frameworks, cloud services, and related technologies. Ensure seamless integration with existing systems and third-party services. Te...

About The Role JOB ROLE Handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, liability on product features, Cheque book insurance. Speed and efficiency of service given Sales targets for banks and investment products. Going beyond the professional need of the customer by providing other products. Enhancement of customer value Cross-sale of asset products Back-up to relationship managers holding HNI relationship Customer acquisition through referrals JOB REQUIREMENT Equal blend of service and sales orientation. In absence of equality, prefer sales orientation as a skew Thorough understanding of banking Customer Retention Cost ...

About The Role JOB ROLE Handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, liability on product features, Cheque book insurance. Speed and efficiency of service given Sales targets for banks and investment products. Going beyond the professional need of the customer by providing other products. Enhancement of customer value Cross-sale of asset products Back-up to relationship managers holding HNI relationship Customer acquisition through referrals JOB REQUIREMENT Equal blend of service and sales orientation. In absence of equality, prefer sales orientation as a skew Thorough understanding of banking Customer Retention Cost ...

About The Role JOB ROLE Handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, liability on product features, Cheque book insurance. Speed and efficiency of service given Sales targets for banks and investment products. Going beyond the professional need of the customer by providing other products. Enhancement of customer value Cross-sale of asset products Back-up to relationship managers holding HNI relationship Customer acquisition through referrals JOB REQUIREMENT Equal blend of service and sales orientation. In absence of equality, prefer sales orientation as a skew Thorough understanding of banking Customer Retention Cost ...

About The Role JOB ROLE Handle customer service requirements like account opening, DMAT account opening, grievances, liability product selling, liability on product features, Cheque book insurance. Speed and efficiency of service given Sales targets for banks and investment products. Going beyond the professional need of the customer by providing other products. Enhancement of customer value Cross-sale of asset products Back-up to relationship managers holding HNI relationship Customer acquisition through referrals JOB REQUIREMENT Equal blend of service and sales orientation. In absence of equality, prefer sales orientation as a skew Thorough understanding of banking Customer Retention Cost ...

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi

About The Role Experience Level8 to 10 years overall ( 45 years in credit card domain) Key Responsibilities : 1. Data Management & Reporting: Develop and maintain robust MIS (Management Information System) for credit card products. Generate and automate regular reports and dashboards using SAS, SQL, Power BI, and Excel. Perform detailed credit card portfolio analysis, transaction trends, and product performance to provide actionable insights. Ensure timely delivery of accurate analysis reports to stakeholders and senior management. 2. Business Insights & Analytics: Conduct deep-dive analysis on credit card portfolios to identify growth opportunities and risks. Monitor key performance indicat...

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi

About The Role JOB Role- Savings Account Products of the bank. Customers to be sourced from individuals, small businesses, trusts, associations, societies, corporates. Revenue Generation, Customer Acquisition, Customer Retention, Cost Efficiency Through adherence to products, processes and regulatory requirements Handhold acquired customers for the initial 3 month period to deepen relationship values before passing it to the Branch Banking team Maintaining Avg Quarterly Balance Conducts regular promotional and customer events to generate leads Cross selling of MF, Gold, Insurance and asset products. Job Requirement- Fresher or Graduate with appropriate experience (at least 1 year experience ...

Responsible for the P&L Account, delivering the top line & bottom line of the Mortgage business in line with organization needs Sales Budget and Plan, COA, Customer Retention, Recruitment & Product Training Handling aspects pertaining to Portfolio monitoring, Project Approval, Legal, Technical, PDD, Referral Billing, vendor management & sales Manager Incentives etc. Acquire customers for Home Loan from open market, Branch network, Channel partner and Builder relationship. Build new relationships with builder community basis projects and expansion plans. Developed strategic plans rolled out to business and built revenue streams with various product mix Portfolio management, PDD management, co...

About The Role JOB Role- Acquisition of New Client (NTB) through external individual efforts for Current Account, Savings Account Products of the bank. Customers to be sourced from individuals, small businesses, trusts, associations, societies, corporates. Revenue Generation, Customer Acquisition, Customer Retention, Cost Efficiency Through adherence to products, processes and regulatory requirements Handhold acquired customers for the initial 3 month period to deepen relationship values before passing it to the Branch Banking team Maintaining Avg Quarterly Balance Conducts regular promotional and customer events to generate leads Cross selling of MF, Gold, Insurance and asset products. Job ...

About The Role JOB Role- Acquisition of New Client (NTB) through external individual efforts for Current Account, Savings Account Products of the bank. Customers to be sourced from individuals, small businesses, trusts, associations, societies, corporates. Revenue Generation, Customer Acquisition, Customer Retention, Cost Efficiency Through adherence to products, processes and regulatory requirements Handhold acquired customers for the initial 3 month period to deepen relationship values before passing it to the Branch Banking team Maintaining Avg Quarterly Balance Conducts regular promotional and customer events to generate leads Cross selling of MF, Gold, Insurance and asset products. Job ...

About The Role JOB Role- Acquisition of New Client (NTB) through external individual efforts for Current Account, Savings Account Products of the bank. Customers to be sourced from individuals, small businesses, trusts, associations, societies, corporates. Revenue Generation, Customer Acquisition, Customer Retention, Cost Efficiency Through adherence to products, processes and regulatory requirements Handhold acquired customers for the initial 3 month period to deepen relationship values before passing it to the Branch Banking team Maintaining Avg Quarterly Balance Conducts regular promotional and customer events to generate leads Cross selling of MF, Gold, Insurance and asset products. Job ...