2431 Customer Retention Jobs - Page 14

Responsibilities: * Manage international voice queries via phone, email & chat * Provide exceptional customer support globally * Maintain high NPS through effective issue resolution For more info call /what's app on 9890111238 Office cab/shuttle Provident fund Health insurance

Hiring for International BPO || Noida || Gurgaon || Mohali UG & Grad both can apply Fresher & Exp can apply Rotational shifts & Offs Salary- upto 50K + incentives 2 way cabs Complementary meals* Contact below: Himanshu- 9868478343(call or whatsapp)

Renewal process life insurance Good communication. Salary upto 24k ctc Day Shift Rotational week off Need Linguistic candidates Malyalam, Telegu , Tamil Salary 20,000/- In hand Required Candidate profile HSC is mandate Job location- Airoli, Navi Mumbai, Maharashtra- 400708 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Priyanka:- 7875990932

Position:- Voice Process Department:- Customer Service, Inbound, Outbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication Salary Up To Fre :- 12,000 to 14,000 + incentives. Salary Up To Exp :- 14000 to 16000 + incentives. Salary Up To Regional language :- Up To 18000 + incentives Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How To Apply..? To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact US:- HR Gaurav :- 7796427055

* Manage & develop strong relationships with customers * Maintain all files & data in Excel & ***FarVision ERP*** * Excellent knowledge in - Real Estate - Excel - Word - Documentation * Freshers DO NOT Apply * Also READ Below . . Required Candidate profile Prefer * 5-10+ yrs exp * Real Estate exp * Know Customer lifecycle i.e. agreement, registration, documentation, payment, collections, Emi, bank letters, loan papers, etc. . 6 days / 10am-6:30pm

The job requires a Bachelor's degree in business, marketing, or a related field. Preference will be given to female candidates. Candidates should have 2+ years of experience in customer retention, customer service, or sales, along with at least 1 year of experience in a leadership or management role. As a Retention Team Lead, you will manage a team of retention executives to reduce churn rate and improve customer satisfaction. Your responsibilities will include implementing company retention strategies, addressing complex customer complaints, analyzing customer data, recording and reporting customer feedback, collaborating with marketing and sales teams on retention campaigns, and providing regular reports on retention metrics to management. You will also be responsible for training and guiding the retention team to achieve performance goals. The ideal candidate should possess excellent communication and interpersonal skills, strong analytical abilities, knowledge of customer retention strategies, and experience in the broadband industry would be a plus. The ability to work independently and as part of a team, proficiency in Microsoft Office, and related software are also required. This is a full-time position with benefits such as cell phone reimbursement and health insurance. The work schedule is during the day shift, and the job location is in-person.,

As a Dealer Workshop Management professional, you will be responsible for monitoring and guiding dealer workshops to ensure operational efficiency, manpower productivity, and workshop infrastructure meet the required standards. You will play a key role in ensuring adherence to Kias service processes, SOPs, and standards, along with conducting regular audits and performance reviews of service dealerships. In terms of Customer Experience Enhancement, your focus will be on driving CSI (Customer Satisfaction Index) & NPS (Net Promoter Score) improvements through dealer support. You will be expected to handle escalated customer complaints, analyze root causes, and provide effective resolution strategies. Additionally, you will support dealers in managing customer retention and loyalty programs to enhance overall customer satisfaction. Service KPI Monitoring will be a crucial aspect of your role, where you will track key performance indicators such as revenue, labor utilization, job mix, parts-to-labor ratio, warranty costs, etc. Identifying performance gaps and providing necessary training or process corrections to improve these metrics will be part of your responsibilities. Technical Support & Training will also be a core component of your job, involving coordination with the technical team for complex issues and providing support to dealers in field fixes. Conducting regular on-site training and knowledge-sharing sessions for dealer service teams will be essential for ensuring continuous improvement in service quality. You will also be responsible for monitoring warranty claims, evaluating claim trends, and ensuring compliance with corporate policies related to Warranty and Policy Compliance. Supporting in the implementation of field actions, service campaigns, and recalls will be crucial to maintain high service standards. Lastly, your role will involve providing valuable Market Feedback and Reporting to the Head Office on product performance, recurring issues, and regional trends. Submitting monthly reports on dealer performance and field activities will help in tracking progress and identifying areas for improvement.,

About BiteSpeed: BiteSpeed is a Sequoia-backed SaaS startup dedicated to developing an AI-native Marketing, Support & Sales suite tailored for e-commerce brands. With a global presence spanning 50+ countries, we have established partnerships with over 3000 e-commerce brands worldwide. Along our journey, we have secured funding exceeding $5.5M with esteemed investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal, and more supporting our vision. You can learn more about us at https://www.bitespeed.co/ and explore our exceptional customer reviews at https://apps.shopify.com/bitespeed-fb-messenger-chatbot. Role Description: As BiteSpeed continues its impressive growth trajectory, we are seeking a dedicated individual to spearhead customer retention initiatives and cultivate genuine brand advocates. In this role, you will be instrumental in fostering strong customer relationships, gathering valuable feedback, and providing crucial insights to enhance our product offerings. Your responsibilities will include client onboarding, monitoring product adoption, driving upsells, and serving as a trusted advisor to our international customers. Responsibilities: - Take ownership of customer relationships, ensuring exceptional service delivery and maximizing customer satisfaction. - Facilitate client onboarding processes and monitor product adoption among enterprise customers to drive revenue growth. - Act as a reliable product advisor, assisting customers in optimizing their BiteSpeed experience to achieve maximum value. Qualifications: - Prior experience in managing international client onboarding and customer success, preferably with a technical understanding of the product. - Genuine passion for assisting others and a knack for building successful relationships. - Strong interest in engaging with individuals from diverse backgrounds to gain insights and broaden perspectives. Location: Bangalore Our Purpose: At BiteSpeed, we believe in creating a purposeful and transformative workplace environment. Our core values revolve around Personal Transformation, Wealth Creation, and Winning Together. We are committed to fostering a culture where work transcends mere tasks and becomes a meaningful part of our lives. Values: - Go Above And Beyond - Making Things Happen - Say It Like It Is - Progress Over Perfection - Dont Take Yourself Seriously, Take Your Work Seriously Perks & Benefits: In addition to competitive compensation, BiteSpeed offers a range of perks and benefits designed to promote wellness, learning, and fun. These include: - Health Insurance - Quarterly Off-sites - Cult Fitness Membership - Personal Development Sponsorship How to Apply: If you are intrigued by our mission and believe you are a good fit for the role, please send a personalized note detailing your interest and qualifications to talent@bitespeed.co. Additionally, if you know someone who would excel in this position, refer them to us, and upon their successful recruitment, you will receive Apple Airpods Pro as a token of appreciation. For any inquiries, kindly reach out to talent@bitespeed.co.,

Join us as a Senior Customer Success Manager - in our Customer Success Team at Kolkata office to get the opportunity to do the best work of your career and make a profound impact in our journey of enabling retail in India. We are seeking a highly experienced and motivated Senior Customer Success Manager to join our dynamic team. The successful candidate will have a minimum of 10 years of experience in the Customer Success department, with a proven track record of managing and retaining high-value clients. As a Senior Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our most strategic customers, driving adoption and retention, and identifying opportunities for growth. You will: - Build and maintain strong relationships with key stakeholders within assigned high ticket accounts. - Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded. - Develop and execute customer success plans, including onboarding, training, and ongoing support. - Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success. - Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience. - Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities. - Monitor customer health metrics and proactively address any red flags to prevent churn. - Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements. - Stay up-to-date with industry trends and best practices in customer success management. Take this first step towards your dream career and an insane learning path. Every Ginesys team member brings something unique to the table. Here are the essential requirements for this role: - Bachelor's degree in Business Administration, Accounts, or a related field. - Minimum of 10 years of experience in a customer success role, preferably in a SaaS company. - Proven track record of managing and retaining high-value customers. - Excellent communication and interpersonal skills, with the ability to build strong relationships with customers. - Strong problem-solving and analytical skills, with the ability to identify and address customer challenges. - Self-motivated and results-oriented, with the ability to work independently and as part of a team. - Proficient in CRM software and other customer success tools. - Ability to travel as needed to meet with customers. - Language Proficiency: Hindi + Bengali Desirable Requirements: - Experience with retail ERP. We like to think that talent grows at Ginesys and stays at Ginesys. To ensure this, we provide our employees with the best working environment, the latest technology, and continuous support. We go out of our way to retain the small business feeling with which we started and stimulate innovation and collaboration through teamwork and our non-hierarchical approach. We offer competitive salary, and other fantastic perks and benefits, such as: - Ginesys Academy for holistic training and development - Comprehensive health insurance coverage - Excellent rewards and recognition policy - Transparent compensation policy with no unnecessary deduction in CTC - Annual company off-site and a variety of events, celebrations throughout the year - Travelling opportunities between our offices across the country. - Annual Ginesys walkathon & related sporting events - Quarterly Coffee with CEO and more!,

You will be responsible for managing the sales operations function with a focus on cross-functional coordination, operational precision, and proficiency in CRM and ERP systems. Your role will involve ensuring smooth sales execution, accurate order management, data-driven reporting, and enhancing customer retention through operational excellence. Your key responsibilities will include coordinating end-to-end sales order processing, ensuring timely order fulfillment by collaborating with logistics, production, and finance teams, monitoring sales targets, identifying operational bottlenecks, and driving improvements. Additionally, you will act as the operational point-of-contact for key customers, ensure high customer satisfaction through timely updates and query resolution, and track renewals and repeat orders to enhance customer retention KPIs. You will be expected to maintain and update customer data, sales funnels, and activity logs in the CRM platform (Odoo), ensure the accuracy of order and inventory data in the ERP system, and support the sales team with automation, reminders, and reports from the system. The ideal candidate for this role should have a Bachelor's degree in Business, Commerce, or a related field (MBA preferred), along with 3-5 years of experience in sales operations, preferably in FMCG/Pharma/Manufacturing sectors. Proficiency in MS Excel (VLOOKUP, Pivot, Dashboards, etc.) is essential, and familiarity with Google Sheets and Power BI would be advantageous. Hands-on experience with CRM and ERP platforms, excellent interpersonal skills, an analytical mindset, and the ability to work under tight timelines while coordinating with multiple stakeholders are also required. This position is based in Chandigarh. To apply, please share your resume at sakshi.mahna@hitechformulations.com.,

Join TeamViewer, the leader in remote connectivity software, and be a part of a dynamic team that leverages cutting-edge technologies such as Augmented Reality and Artificial Intelligence to drive innovation and shape the future of digitalization. With a global team of over 1,500 employees spanning various continents, cultures, and disciplines, we embrace diversity and value the unique perspectives and talents that each individual brings to the table. As a Customer Renewal Specialist on our Retention team, your primary focus will be on engaging existing customers to ensure a high level of service and retention. You will establish and nurture business relationships with TeamViewer customers through telephone and email interactions, identifying cross-selling and up-selling opportunities within the customer base. Additionally, you will follow up with customers to prevent churn, negotiate renewals, and gather feedback to enhance internal processes and foster customer loyalty. To excel in this role, fluency in German is essential, while proficiency in English is mandatory and knowledge of additional languages is advantageous. You should have prior experience in sales, customer retention, or customer service, preferably with a background in up-selling and cross-selling. Familiarity with the IT environment and SaaS concepts is desirable, along with strong communication skills, a positive attitude, and the ability to work effectively within an international team. Key requirements include the capacity to manage multiple accounts and tasks concurrently, promptly address customer issues to uphold satisfaction levels, meticulously handle customer data and renewal processes, and demonstrate a steadfast dedication to delivering exceptional customer service. Collaboration with various departments to achieve common objectives and adaptability to a fast-paced, high-workload environment are also essential traits. In return, TeamViewer offers an office location in Mumbai, a hybrid working arrangement, regular team events, shared staff lunches, complimentary refreshments, opportunities to attend events like the F1, and a celebration of diversity within the APAC team, which comprises individuals from 22 different nationalities. Join us in creating a world that works better and be a part of our innovative and inclusive workplace.,

Designation - Wealth Manager Qualification - Graduates Job Description 1. To identify and acquire the customers 2. Maintaining the relationship with the customers. 3. Retention of customers 4. To cross-sell the investment party products 5. To ensure reaching the revenue target. Acquiring new and prospective customers Understanding the requirements of the prospect. Providing clients with advice that helps them to sort out their problems in investment. Ensuring future business from those prospective customers in the long run. 1. Generate revenues and AUM for the company as per the expectation. 2. Give high-priority service to the customers as per the company processes. 3. Advise clients on a range of products, viz., equity, Mutual Funds , PMS in stocks and securities broking, derivatives, bonds, and all the products promoted by the company

As a strategic leader in this role, you will be responsible for driving revenue growth, expanding market coverage, and enhancing customer impact in India. Your primary focus will be on leading a high-performing sales team dedicated to B2B demand generation, pipeline acceleration, and customer retention. You will have a direct impact on performance, client strategy, and overall business outcomes. Your key responsibilities will include defining and executing the demand generation and inside sales strategy for the India vertical, owning the profit and loss statement, and driving cost-effective revenue growth. You will oversee the execution of inside sales motions, optimize lead flow, sales velocity, and conversion rates through actionable insights. In terms of client and stakeholder engagement, you will lead CXO-level engagements, collaborate with clients on campaign design and performance optimization, and identify opportunities for upselling and cross-selling to enhance customer lifetime value. Additionally, you will be tasked with managing a large-scale inside sales operation with over 60 team members, fostering a data-driven and high-accountability culture, and coaching program managers and sales managers to improve performance through metrics, dashboards, and best practices. Collaboration with internal functions such as marketing, delivery, and sales operations will also be essential to streamline go-to-market alignment. To excel in this role, you should have at least 19 years of experience in B2B inside sales and demand generation, preferably in the IT or IT services industry. You must possess a strong track record of leading large, distributed sales teams, delivering results in pipeline growth, and enhancing sales productivity. Excellent stakeholder management skills, client-facing leadership experience, and the ability to drive outcomes through data, insights, and operational excellence are key attributes for success in this position.,

Dealer Workshop Management: Monitor and guide dealer workshops on operational efficiency, manpower productivity, and workshop infrastructure. Ensure adherence to Kia s service processes, SOPs, and standards. Regular audits and performance reviews of service dealerships. Customer Experience Enhancement: Drive CSI (Customer Satisfaction Index) & NPS (Net Promoter Score) improvements through dealer support. Handle escalated customer complaints, analyze root causes, and provide resolution strategies. Support dealers in managing customer retention and loyalty programs. Service KPI Monitoring: Track KPIs such as revenue, labor utilization, job mix, parts-to-labor ratio, warranty costs, etc. Identify gaps and provide training or process corrections to improve metrics. Technical Support & Training: Coordinate with the technical team for complex issues and support dealers in field fixes. Conduct regular on-site training and knowledge sharing sessions for dealer service teams. Warranty and Policy Compliance: Monitor warranty claims, evaluate claim trends, and ensure compliance with corporate policies. Support in implementing field actions, service campaigns, and recalls. Market Feedback and Reporting: Provide feedback to HO on product performance, recurring issues, and regional trends. Submit monthly reports on dealer performance and field activities.

We are looking for a detail-oriented and efficient CRM Executive to manage and streamline the customer relations. The Customer Relationship Executive will be responsible for managing interactions with existing and potential customers, ensuring timely communication, addressing queries or concerns, and enhancing customer loyalty through a smooth and supportive service experience. CRM Executive Responsibilities Maintain and manage the customer database and update records regularly Communicate with customers through calls, emails, or messages to share updates on service schedules, offers, and feedback requests Coordinate with service teams to ensure prompt resolution of customer complaints and inquiries Conduct follow-up calls with customers after service or vehicle delivery to ensure satisfaction Handle escalations and grievances professionally. Support customer retention campaigns and loyalty programs Generate and share daily/weekly/monthly CRM reports with relevant teams Ensure timely reminders for services, insurance renewals, and maintenance schedules Maintain records of customer interactions and ensure customer feedback is addressed Assist in improving customer satisfaction scores (CSAT) CRM Executive Requirements 0 to 1 years of experience in a CRM, customer service, or front-desk executive role. Strong communication and interpersonal skills Patience and problem-solving abilities Customer-focused mindset with attention to detail Ability to multitask and work under pressure Benefits Opportunity to work with a growing company A supportive and energetic team environment Training and career growth opportunities Education Qualifications Bachelors degree in any discipline; preference for Marketing, Business Administration, or similar Apply For The Job Current Address Info Permanent Address Info Same as Current Address Job Application Details Expected Salary (INR / Month) Max File Size : 2 MB (pdf,doc,docx) * Published On: 16 Jul, 2025 Location: Pimpri Chinchwad (On-Site) Company Detail Tribay Autos, established in 2023, is dedicated to transforming auto rickshaw repair services by connecting mechanics and auto owners through a seamless, efficient, and transparent platform. Their team of highly skilled technicians offers a comprehensive range of three-wheeler repair services, including engine, brake, and suspension repairs. Operating 24/7, Tribay ensures that auto rickshaw owners receive prompt assistance whenever needed. Skills Strong communication and interpersonal skills Good knowledge of MS Office (Excel, Word, PowerPoint) Tri bay With 24/7 service, expert diagnostics, genuine parts, and hassle-free booking, we are committed to keeping your ride smooth and your business running. Our advanced facility, skilled technicians, and customer-first approach set us apart in the industry. Get In Touch Sanchit Building, front of Prasad Hotel, Pune - Nashik Hwy, Near Sanjivani Hospital, Golden City, Sangamner, Ghulewadi, Maharashtra 422605

Description & Requirements Product Support Analysts provide responsive, quality support to Infor customer via phone and remote system access. They are also responsible for documenting this support in the departments Service Now call tracking system. Use and creation of knowledge-based tools and documentation to diagnose, research and resolve technical issues . Responsibilities: This is a hybrid position normally defined by 3 days in office, 2 days WFH. Candidates should be prepared to work holidays, all shifts including India overnight hours. Provide product support by responding to incidents in a timely manner, interpreting queries and problems, examining data, error logs, and utilizing all available support material and tools to successfully resolve the problem. Work collaboratively within a team and mentor new hires to resolve customer issues in a timely manner. Develop and maintain effective customer communications by managing the customers expectations through use of negotiation, persuasion, diplomacy, and clear communication in the English language, ensuring customer satisfaction and customer retention. Generate hardware parts orders, when needed, ensuring that properly configured part requests are forwarded to the Infor Parts department. Provide application support to customer accounts for Infor products, specifically for Infor Restaurant Point of Sale products. Basic Qualifications: Strong command of the English language to effectively articulate complex ideas in simple terms to customers. Exceptional interpersonal and customer service/orientation skills. Experience range: 2-4 years work experience and knowledge of PC s, networks and hardware troubleshooting. Exceptional interpersonal and customer service/orientation skills. Working knowledge of current Windows and Linux operating systems and their associated tools and file structures. Proficiency in basic Microsoft applications (Word, PowerPoint, Excel) Industry knowledge: Understanding of fast food and/or POS restaurant operations and systems. Advanced problem solving and analytic skills Able to both multi-task and manage priorities effectively. Working knowledge of computer system networking topologies, troubleshooting and tools, including TCP/IP, O/S command line utilities, DHCP vs fixed IP addresses, and subnet masks. Working knowledge of the SQL databases and query language. One or more IT certifications, including but not limited to CompTIA A+, CompTIA Linux+, LPIC-1, and/or certification/training certificate in current versions of Microsoft SQL server, Windows Server, or Windows desktop operating systems. Preferred Qualifications: Familiarity with Point of Sale, restaurant, or fast-food work environments and terminology. Working knowledge of computer system networking topologies, troubleshooting and tools, including TCP/IP, O/S command line utilities, DHCP vs fixed IP addresses, and subnet masks.

Role Overview We are looking for a Senior CRM Associate to lead lifecycle marketing initiatives across email, SMS, push notifications, and in-app channels. The ideal candidate will be data-driven, hands-on with campaign tools, and experienced in driving conversions, retention, and user engagement across the customer funnel. Key Responsibilities Own and execute end-to-end CRM campaigns (Email, SMS, WhatsApp, Push) across web and app platforms for the US and other key markets. Develop segment-wise customer journeys to target new, repeat, dormant, and high-value users using personalization and automation tools. Analyze campaign performance, generate insights, and recommend actions to improve open rates, CTRs, conversions , and retention. Coordinate closely with the Product, Content, Design, and Data Science teams to localize and optimize communication strategies. Collaborate with the Revenue Management and Ops teams to align CRM efforts with pricing, availability, and demand trends. Monitor customer cohorts and funnel behavior to identify churn risks, drive reactivation, and improve LTV. Test and implement A/B experiments on subject lines, creatives, frequency, and personalization logic to improve performance. Work closely with marketing tech teams to improve CRM infrastructure , tool capabilities, and reporting dashboards

SBI Card is proud to be an equal opportunity inclusive employer and welcome employees without any discrimination on the grounds of race, color, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. What s in it for YOU SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning development framework Role Purpose Enhanced Service experience at branches. The purpose of the role is to bring a hyper local focus in smaller markets, smoothen the SBI Branch Relationship leverage the SBI customer base. The KRAs involve : Merchant tie Ups: For Higher spends/visibility via local merchant tie ups Activating customers in the local market Servicing customers who walk-in to SBI Branches Sourcing of HNI/VIP customers of SBI branch for better experience Role Accountability The Role is accountable to Get qualified merchant leads to increase the spends in the local market across merchant category. It involves identification, pitching the value proposition, Onboarding, support on training and branding at merchant store. .Work with marketing for festival offers in cities . Create Business opportunities with onboarded vendors to sell from Marts /Malls/Shop floors . Work with SBI Branches to create leads for the best Merchants in the cities . Source Premium cards by capitalizing the SBI relationship- Selling Aurum, Elite to HNI Customers and also managing priority servicing. Support the Branch managers on servicing HNI Card holders . Activating the customers by calling them and educating them on usage and service. Retaining customers in these interactions when they opt for cancellations by using offers from CARDONE . Servicing customers on all card issues. Work with SBI Branches to reduce escalations from SBI Card Customers . Accord priority to HIN customers ,Govt Officials and important customers of the bank to improve customer experience and bank relationship. Measures of Success Sourcing or Premium Cards /Marketing Ties Ups /Customer Services Activation as per defined targets . Technical Skills / Experience / Certifications Min. 2 years sales experience in Card / Insurance / CASA roles Competencies critical to the role Ability to work independently Clear Communication Skills ( English or Vernacular ) Accountability Result Orientation Qualification Graduation Preferred Industry BFSI/ Cards

Receive escalation tickets, apply a structured troubleshooting protocol and provide timely resolution. Communication with customers is predominantly over the e-mail channel, but also via phone, online meetings, and chat conversations. Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues. Take complete ownership of the escalated tickets and collaborate with the relevant technology teams for a swift resolution. Document troubleshooting and problem resolution steps, accurately record data into CRM and other relevant tools. This role is primarily for the US timezones. Skills Required Excellent communication skills. Ability to write concisely with clarity. Ability to work in a 24/7 work environment. Orientation to technology in general, specifically web technologies API, HTML, CSS, JSON, SQL, and JavaScript. Be a team player who can work seamlessly across various teams to achieve a common goal. Excellent customer advocacy and consultative skills. Strong multitasking and prioritization abilities. At least 3 plus years of experience as an individual contributor in a customer success or a technical support role. Should have worked previously in US time zones for at least one year.

Laundryheap is a global on-demand laundry and dry cleaning service operating across 14+ markets, including the UK, the US, and the Middle East. We are a fast-growing, tech-led scale-up focused on excellent customer experience. Our mission: Make laundry effortless, reliable, and accessible for both consumers and businesses. Role Overview As Head of CRM, you will lead our efforts to boost customer lifetime value (CLV), reduce churn, and enhance loyalty across our India operations. Youll develop and implement data-driven retention strategies, manage retention campaigns and team, and collaborate across product, marketing, and analytics functions reporting directly to senior leadership. Key Responsibilities Retention Strategy & Analysis: Define and implement customer retention strategies using CRM tools, predictive insights, and segmentation. Team Leadership & Execution: Build and manage a team of retention specialists to design and execute personalised customer journeys and campaigns. Performance Monitoring: Track key metrics such as repeat purchase rates, CLV, churn rates, and use A/B testing to optimise performance. Cross-Functional Collaboration: Work closely with Product, Marketing, Analytics and Operations to embed retention mechanisms in the entire customer lifecycle. Reporting & Insights: Provide leadership with timely data-driven insights, opportunities, and recommendations to continuously improve retention outcomes. Required Skills & Experience 8 12 years in retention, CRM, or growth roles preferably in D2C/B2C environment. Strong analytical skills, with experience in segmentation, testing, and CRM technology. Proven track record of improving retention metrics and driving customer loyalty. Excellent leadership, communication, and stakeholder management abilities. Core competencies Customer Retention Strategy Customer Lifetime Value (CLV) Churn Prevention / Churn Reduction CRM Platforms (e.g., Salesforce, HubSpot, CleverTap) Predictive Analytics Customer Segmentation A/B Testing / Campaign Optimisation Data Analysis & Reporting Marketing Automation Retention Funnel Dunning & Win back Campaigns

Mega Walk in Drive is Going From Monday to Friday Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: (10AM- 7PM ) 9147047911 9147047910 Eligibility: Under Graduates and Graduates can apply. ( regular students are not eligible) Excellent English communication is mandatory. Mindset Required Good written & Verbal communication Interested to work in BPO Blended & Chat Process Basic computer knowledge 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive

We at Reliance Jio are currently hiring for Jio Centre Manager for West Benagal. The eligible candidate should meet the following parameters: 10-15 years of experience (majorly in Telecom Industry) Education: Graduation degree in any discipline, Post-Graduation, MBA preferred. Major Job Responsibilities: 1. Responsible to ensure sales and customer acquisition targets 2. Optimize cost and productivity of Jio Centre 3. Ensure seamless operation and administration of Jio Centre 4. Ensure adherence to statutory compliances and commercial controls 5. Obtain permissions required for project execution 6. Liaison with channel partners to enhance productivity 7. Provide action plan for customer retention and feedback 8. Manage, coach and motivate team members Skills and Competencies: 1. Managing profit and loss 2. Project management skills 3. Team management skills 4. Problem solving skills 5. Influencing and negotiation skills 6. Cross functional expertise

7 to 11 Yrs years of experience in software development, with expertise in CRM & PowerApps both . Strong expertise in Power Apps, Power Automate, Power BI, and Dataverse. Proficiency in Azure services (API Management, Logic Apps, Functions, Service Bus, Key Vault, App Insights). Hands-on experience with Power Fx, JavaScript, TypeScript, Liquid, and custom PCF controls. Experience in REST APIs, Graph API, OData, and Microsoft Dataverse Web API.

Hiring for US International Voice Support Graduation not required Min 1 year experience required Salary Upto : 35k Inhand Incentives Upto (60k-70k) Rotaitional shifts & Week offs Both side trasport | Noida Location Contact : HR Abhay 7678331542 Required Candidate profile Good communication skills required Any location within Delhi NCR Age limit - 40yrs Immediate Joiner required only

Don't miss out on this opportunity! Join us in shaping the future of Job Hai team at Info Edge India Ltd. It's time to be a part of a dynamic team and make a difference in the industry! About InfoEdge Info Edge mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the Internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning, and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behavior, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage. About BU - Job Hai Job Hai is new venture by Info Edge. Info Edge is successfully running businesses like Naukri.com, Jeevansathi.com, 99 acres.com etc. Job Hai portal focused on Blue and grey collar hiring. Job Hai is serving jobs for Sales/ Business Development, Marketing, Field Sales, Back Office, Customer Support, Housekeeping, Warehouse etc. Job Hai is in 7 metro cities, Mumbai, Delhi, Noida, Gurgaon, Ghaziabad, Faridabad, Greater Noida. Role Overview: As a Recruiter Onboarding Executive, you will be responsible for reviewing recruiter profiles, validating supporting documents, and conducting verification calls to ensure legitimacy and trustworthiness of recruiters onboarding onto our platform. You will play a critical role in maintaining platform integrity and ensuring only authentic recruiters are allowed to post jobs. Key Responsibilities: Review recruiter profiles submitted through the platform for completeness and accuracy Verify and validate submitted documents (e.g., business proof, ID proofs, email domain) Conduct verification calls to recruiters to cross-check key details such as job role, salary, company background, etc. Identify red flags such as fake profiles, suspicious activity, or inconsistent information Tag and flag recruiters as per SOPs (e.g., blacklist, greylist, red flag, non-repeat verified) Maintain accurate and updated logs of actions taken in CRM or internal tools Collaborate with audit, compliance, and tech teams for escalations or special cases Follow TAT and quality standards set by the onboarding team Key Requirements: Bachelor's degree in any discipline 1- 2 years of experience in customer support, KYC, operations, or verification roles Excellent communication skills (Hindi & English) both written and verbal Ability to handle high volumes while maintaining accuracy Strong attention to detail and process orientation Comfortable with CRM tools and Google Workspace (Sheets, Docs, etc.) Ability to work independently and in a team Preferred: Experience in recruitment tech, BPO/KPO, or background verification processes Familiarity with fraud detection or document verification workflows Ready to launch your career with Info Edge? Connect with VRINDA GUPTA for more insights Email - vrinda.gupta@naukri.com LinkedIn - https://www.linkedin.com/in/vriiindaa/