International Customer Service Executive

Role: VIP Consultant VIP Shaadi

Location - Andheri East - Saki Naka

About the Team: Personalised Service

making every customer feel heard, valued, and special

For our VIP Shaadi members, we go the extra mile (and then some!). Whether its finding the perfect match or easing a concern, were the trusted support system when it matters most.

Your Mission as a VIP Consultant

If you live and breathe customer service, love solving problems, and take pride in creating delightful experiences this is your calling.

seamless, personalised, and truly premium

What You'll Do

• Be the dedicated relationship partner for VIP Shaadi members post-sale
• Understand each members preferences deeply and help identify their ideal match
• Call and connect with high-quality prospects on behalf of the member
• Set up mutually consented meetings between compatible matches
• Ensure timely renewals through continuous, proactive engagement
• Guide, counsel, and support members like a true partner in their search
• Maintain excellent service standards, timely resolutions, and accurate documentation
• Handle escalations with maturity, empathy, and solution-focused thinking
• Respect diverse traditions, preferences, and cultural nuances in every interaction
• Always go above and beyond to deliver the

  VIP promise

What You Bring to the Table

• 1+ year of experience in customer service, client servicing, or relationship management
• A natural passion for people, relationships, and creating memorable experiences
• Strong attention to detail and exceptional organisational skills
• High emotional intelligence, empathy, and active listening
• Infinite patience paired with persuasive and confident communication
• Fluency in English + any Indian language
• Self-motivation and a commitment to exceeding customer expectations

Why Join Us

• Work with India's leading matchmaking brand
• Be a part of meaningful, high-impact journeys for premium members
• Learn, grow, and thrive in a high-energy, customer-first culture
• Every day is different, meaningful, and full of real human stories

If you're someone who believes great service is an experience, not a transaction we'd love to hear from you. Lets help people find not just matches, but magic

Lets help people find not just matches but magic.

Interested candidates can share their CV @prachi.b@peopleinteractive.in