International Customer Service Executive

Note-

Hi Job-Seekers!!

Greetings....

Customer Associate / Senior Customer Associate International Chat & Voice Support

Location:

About the Role

We are hiring experienced Customer Service professionals for international customer support (Chat & Voice). Candidates with previous BPO experience and strong communication skills are encouraged to apply.

Open Positions

1 Chat Support (Non-Voice)

• Shift:

  Night Shift (US Time Zone)

• Working Days:

  5 Days (Rotational Week Off)

Eligibility:

• Graduate/Undergraduate with

  minimum 6 months BPO Chat experience

• Experience in telecom/utility/chat domains preferred

• Freshers NOT eligible

Skills Required:

• Written English:

  B2 level
• Typing Speed:

  35 WPM, 90% Accuracy

• Proficiency in

  MS Office & Internet

• Dual Chat B2C experience

  mandatory

2 Voice Support Inbound

• Openings:

  200+

• Shift:

  Night Shift (US Time Zone)

• Working Days:

  5 Days (Rotational Week Off)**

Eligibility:

• Graduate/Undergraduate with

  minimum 6 months BPO Voice experience

• Prior telecom/utility voice support preferred

• Freshers NOT eligible

Skills Required:

• Good computer handling skills (MS Office & Internet)

• International B2C Voice experience

  mandatory

Interview Rounds:

• HR Round
• Operations Round
• Language Assessment
• Communication/Voice Assessment
  (All assessments will be conducted in office.)
  

Salary Structure (Based on Experience & Band)

• Non-Voice / Chat Support:

  Up to 4,00,000 4,50,000

• Voice Support (Wireline/Inbound):

  Up to 4,40,000 – 5,00,000

• Voice Support (Wireless/CX):

  Up to 5,00,000

Documents Required

• E-Aadhaar & UAN
• Academic Certificates
• Experience Letters (if applicable)
• Government Photo ID
• Last 3 Payslips (for experienced candidates)
  

Connect - #Kaynat_8957778258

Regards,

Kaynat Khan

HR_Lead

ShiningstarsITPL

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