International Customer Service Executive

1 - 4 years

3 - 5 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Note-

Hi Job-Seekers!!

Greetings....

Customer Associate / Senior Customer Associate International Chat & Voice Support

Location:

About the Role

We are hiring experienced Customer Service professionals for international customer support (Chat & Voice). Candidates with previous BPO experience and strong communication skills are encouraged to apply.

Open Positions

1 Chat Support (Non-Voice)

  • Shift:

    Night Shift (US Time Zone)
  • Working Days:

    5 Days (Rotational Week Off)

Eligibility:

  • Graduate/Undergraduate with

    minimum 6 months BPO Chat experience

  • Experience in telecom/utility/chat domains preferred
  • Freshers NOT eligible

Skills Required:

  • Written English:

    B2 level
  • Typing Speed:

    35 WPM, 90% Accuracy

  • Proficiency in

    MS Office & Internet

  • Dual Chat B2C experience

    mandatory

2 Voice Support Inbound

  • Openings:

    200+
  • Shift:

    Night Shift (US Time Zone)
  • Working Days:

    5 Days (Rotational Week Off)**

Eligibility:

  • Graduate/Undergraduate with

    minimum 6 months BPO Voice experience

  • Prior telecom/utility voice support preferred
  • Freshers NOT eligible

Skills Required:

  • Good computer handling skills (MS Office & Internet)
  • International B2C Voice experience

    mandatory

Interview Rounds:

  • HR Round
  • Operations Round
  • Language Assessment
  • Communication/Voice Assessment
    (All assessments will be conducted in office.)

Salary Structure (Based on Experience & Band)

  • Non-Voice / Chat Support:

    Up to 4,00,000 4,50,000

  • Voice Support (Wireline/Inbound):

    Up to 4,40,000 – 5,00,000

  • Voice Support (Wireless/CX):

    Up to 5,00,000

Documents Required

  • E-Aadhaar & UAN
  • Academic Certificates
  • Experience Letters (if applicable)
  • Government Photo ID
  • Last 3 Payslips (for experienced candidates)

Connect - #Kaynat_8957778258

Regards,

Kaynat Khan

HR_Lead

ShiningstarsITPL


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