International Customer Service Executive

As a VIP Service Executive at Shaadi.com, you will play a crucial role in assisting premium international members in finding their life partners. Your responsibilities will include managing and supporting clients throughout their matchmaking journey, curating matches based on preferences, facilitating conversations between matches, ensuring client satisfaction through personalized support, and handling sensitive information with utmost confidentiality. Key Responsibilities: - Manage and support international VIP clients through their matchmaking journey. - Curate and recommend matches based on preferences and compatibility. - Facilitate conversations between matches and offer relationship guidance. - Maintain client satisfaction through regular follow-ups and personalized support. - Handle sensitive information with the highest level of confidentiality. Skills & Requirements: - Excellent English communication and interpersonal skills. - 1+ year of experience in International customer service, sales, or client relationship management. - Comfortable working night shifts (11 PM - 8 AM) for international clients. - Strong understanding of diverse cultures and relationship dynamics. - Empathetic, patient, and result-driven attitude. Join Shaadi.com to be a part of India's leading and most trusted matchmaking brand. You will have the opportunity to work with global clients, enhancing your international exposure while enjoying great incentives, learning opportunities, and career growth in a dynamic and supportive work environment. Benefits: - Health insurance - Paid sick time - Paid time off - Provident Fund Education: - Higher Secondary (12th Pass) (Preferred) Experience: - International voice process: 1 year (Required) Language: - English (Preferred) Shift availability: - Night Shift (Preferred),