International Customer Service Executive

Location: Andheri (Mumbai) | Shift: Night Shift (11 PM – 8 AM) | Experience: 1+ Year | Qualification: HSC/Graduate

Join Shaadi.com, India’s No.1 matchmaking platform, as a VIP Service Executive and help people across the globe find their life partners! This is a client-facing role where you’ll handle premium international members, provide personalized matchmaking support, and ensure a high-quality experience.

Key Responsibilities:

• Manage and support international VIP clients through their matchmaking journey.
• Curate and recommend matches based on preferences and compatibility.
• Facilitate conversations between matches and offer relationship guidance.
• Maintain client satisfaction through regular follow-ups and personalized support.
• Handle sensitive information with the highest level of confidentiality.

Skills & Requirements:

• Excellent English communication and interpersonal skills.
• 1+ year of experience in International customer service, sales, or client relationship management.
• Comfortable working night shifts (11 PM – 8 AM) for international clients.
• Strong understanding of diverse cultures and relationship dynamics.
• Empathetic, patient, and result-driven attitude.

Why Join Shaadi.com:

• Be part of India’s leading and most trusted matchmaking brand.
• Work with global clients and enhance your international exposure.
• Great incentives, learning opportunities, and career growth.
• Dynamic and supportive work environment.

Job Type: Full-time

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• International voice process: 1 year (Required)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Preferred)

Work Location: In person