Job description Role Overview We are looking for a highly skilled and experienced Senior Appointment & Customer Support Specialist to join our growing Dental support team. This individual will play a pivotal role in supporting dental practices in the UK by delivering outstanding appointment management and patient support services. The ideal candidate will possess a strong background in international voice processes, preferably within the healthcare or dental sectors, and demonstrate a high level of professionalism, empathy, and efficiency in handling patient interactions. Key Responsibilities: Appointment Coordination: · Efficiently manage and schedule patient appointments using dental practice management software · Liaise with UK-based dental teams to ensure optimal scheduling based on clinical priorities and provider availability · Send appointment confirmations, reminders, and post-visit follow-ups via email or phone. · Actively follow up on cancellations, rescheduling, and no-shows to maximize chair-time utilization and patient satisfaction survey such as google and NHS choices. Customer Support: · Act as the first point of contact for patients through phone and email, ensuring a courteous and supportive experience. · Address queries related to dental treatments, appointment logistics, billing, insurance claims, and general inquiries. · Resolve common issues independently, and escalate complex or sensitive matters to in-practice personnel or practice managers as appropriate. · Maintain a calm, compassionate, and patient-focused approach in all communications. Administrative Support: · Maintain up-to-date and accurate patient records in the practice management system. · Assist with updating patient profiles. · Generate basic reports related to appointment trends, cancellations, and patient feedback. · Support UK teams with ad-hoc administrative tasks such as data entry, internal documentation, and maintaining compliance checklists. Operations & Collaboration: · Collaborate effectively with dental practice teams across the UK to align on daily scheduling needs and patient communication workflows. · Monitor and report on operational bottlenecks, offering suggestions for process improvements based on frontline insights. · Participate in regular team meetings and training sessions to stay current with service protocols and software tools. Requirements: · 2–4 years of experience in international voice processes (preferably supporting UK/US/ANZ customers). · Prior experience in healthcare scheduling, appointment setting, or dental customer service is highly desirable. · Exceptional communication skills in English, both verbal and written. · Proficient in using CRM or healthcare/dental practice management software. · Strong time management and organizational skills with a high attention to detail. · Comfortable working in a fast-paced, UK-shift environment with high volumes of patient interaction. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹45,000.00 per month Benefits: Paid sick time Paid time off Provident Fund Schedule: Fixed shift UK shift Supplemental Pay: Overtime pay Performance bonus Yearly bonus Experience: International voice customer service: 2 years (Required) Work Location: In person
This is a totally office based job and the location is Rajkot , Gujarat. Role Overview: As a Training & HR Executive with a flair for sales, you’ll be responsible for developing strong client relationships, sourcing high-quality candidates, and closing placements that deliver real value. support the planning, coordination, and administration of staff training programmes. Key Responsibilities: ● Assist with the scheduling and coordination of internal and external training sessions. ● Maintain accurate training records and compliance logs for all staff. ● Liaise with training providers, managers, and team leaders to confirm attendance and completion. ● Provide general administrative support to the Training & Development team. ● Build and maintain strong manager relationships, understanding their hiring needs and business goals ● Assistance in HR responsibilities What We are Looking For: ● Proactive and reliable ● A strong communicator ● Organized and detail-oriented ● Fluency in English is a must Benefits: ● Competitive salary ● Paid sick time ● Growth opportunities within a global organization ● Friendly, collaborative office culture Experience : Minimum 6 months of an International voice experience in HR/Sales/Customer Support/Administrative executive (Required)
This is a totally remote job (Work from home). The candidates with an excellent communication can happily apply for this role across India. Job description About the Role We are seeking a detail-oriented Remote Maintenance Associate to join our UK property management team. Working remotely from India, you will coordinate maintenance activities and manage property maintenance tickets for our UK portfolio. This role is perfect for someone who enjoys solving practical problems and has a DIY mindset, even if they don't have formal property management experience. Key Responsibilities Communication & Relationship Management Regular communication with tenants to understand and update on maintenance issues Liaise with landlords regarding property maintenance needs and approvals Build and maintain positive relationships with tenants, landlords, and contractors Provide clear updates to all parties throughout maintenance works Maintenance Management Manage maintenance tickets through our digital platform Conduct virtual property inspections via video calls Screen and evaluate maintenance issues reported by tenants Coordinate with UK-based contractors for repairs Process quotes and obtain landlord approvals Track ongoing maintenance works Support & Documentation Guide tenants through basic troubleshooting steps Handle emergency maintenance coordination during UK business hours Maintain detailed documentation of all activities and communications Ensure all parties are kept informed of progress and timelines Follow up with tenants after works completion to ensure satisfaction Required Skills Core Abilities Strong logical thinking and problem-solving skills Excellent attention to detail Ability to ask the right questions to understand issues Good judgment in identifying urgent vs non-urgent matters Quick learning ability and enthusiasm for acquiring new knowledge Strong documentation and record-keeping skills Communication Skills Excellent English communication (written and verbal) Professional phone manner and email etiquette Ability to explain technical matters simply and clearly Good interpersonal skills for managing tenant concerns Cultural awareness and ability to work with UK-based teams Required Experience 2-3 years in customer service or coordination roles Experience in ticket management systems (any industry) Track record of coordinating with service providers Remote work experience (desirable) Technical Requirements Reliable high-speed internet connection minimum 100 mbps Quiet home office workspace Webcam and professional headset with Noise cancellation Computer/laptop meeting company specifications i3 + Willing to work with Time Tracker to be installed by company on laptop Working Hours UK Business Hours: o Monday – Friday: 9:00-18:00 UK time o Saturday: 10:00-16:00 UK time What We Offer Competitive salary: ₹3.60L - ₹4.80L per annum (based on experience) Performance bonuses Comprehensive training program Career growth potential Work from home allowance Annual leave as per company policy Ideal Candidate Profile We are looking for someone who: Has a natural interest in understanding how things work Naturally curious about understanding the root cause of problems Enjoys solving practical problems Takes pride in helping others resolve issues Is organized and methodical in their approach Demonstrates strong learning ability and adaptability This role offers the perfect opportunity for someone who enjoys tackling practical challenges and has a natural aptitude for understanding maintenance issues, even if they don't have formal property management experience. We provide comprehensive training on all technical aspects - you bring the curiosity and problem-solving mindset! Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Benefits: Internet reimbursement Paid sick time Paid time off Provident Fund Work from home Schedule: Evening shift UK shift Weekend availability Supplemental Pay: Performance bonus Shift allowance Yearly bonus Application Question(s): Do you have 2 years of International Property Management Experience (Yes / No) ? Do you have 2 Years of International Voice Process Experience? Work Location: Remote
Job description Role Overview: As a Trainee & HR Executive , you’ll be responsible for developing strong client relationships, sourcing high-quality candidates, and closing placements that deliver real value. Support the planning, coordination, and administration of staff training programmed. Key Responsibilities: ● Assist with the scheduling and coordination of internal and external training sessions. ● Maintain accurate training records and compliance logs for all staff. ● Liaise with training providers, managers, and team leaders to confirm attendance and completion. ● Provide general administrative support to the Training & Development team. ● Build and maintain strong manager relationships, understanding their hiring needs and business goals ● Assistance in HR responsibilities What We Are Looking For: ● Proactive and reliable ● A strong communicator ● Organized and detail-oriented ● Fluency in English is a must Benefits: ● Competitive salary ● Paid sick time ● Growth opportunities within a global organization ● Friendly, collaborative office culture Job Type: Full-time , Permanent Salary: ₹20,000.00 - ₹25,000.00 per month Job Timings: Summers: Monday to Friday - 01:00 To 10:30 pm (Afternoon Shift) Winters: Monday To Friday - 02:00 To 11:30 pm (Afternoon Shift) Saturdays will be a half day with 6 Hours Shift Ability to commute/relocate: Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Required) Language: Fluent English (Mandatory) Education: Bachelor's (Preferred) Experience: HR , Admin & Trainee: 6 months (preferred) International Work Experience: 6 months (Preferred) Relevant experience with an excellent communication Work Location - In Person
Job description: We are looking for a Customer Service Executive (Night Shift) and team member who has the ability to carry out multitasking work on the UK based property management Process.. He / She will be responsible to coordinate with the local team as well as the London team working at theclient's place in London. The candidate needs to be highly organised and should be capable of managing priority tasks within the workload. Key Responsibilities: Administrative Support: Handle admin work, including updating appointment sheets to track property visits, and ensuring the property manager has completed necessary video and document updates. CRM Management: Work within the CRM system to maintain up-to-date records and assist with any required tasks. Client Interaction: Liaise with landlords, tenants, UK Council officers, and tenants daily to address inquiries and maintain clear communication. Dynamic Training Role: Initially work as a buffer staff member, gaining hands-on training across all aspects of the project to develop a 360-degree understanding before being assigned to a dedicated position within the project. Problem-Solving: Address and resolve maintenance issues and complaints from landlords and tenants effectively and professionally. Team Support: Collaborate with both the UK and India-based teams, ensuring timely and accurate information flow and process execution. Team Support: Collaborate with both the UK and India-based teams, ensuring timely and accurate information flow and process execution. Content Handling: Download property-related pictures from WhatsApp and upload them to the CRM, ensuring proper organization and tagging for easy access. Qualifications: Experience:1–2 years of experience in an international client-facing role is preferred, particularly in a team-based setting. However, we welcome fresh talent with strong communication skills and a willingness to learn. Communication Skills: Fluent in English, with excellent verbal and written communication skills. Adaptability: A proactive team player who can work dynamically and is eager to take on multiple roles within the team. Attention to Detail: Strong organisational skills and the ability to follow up on tasks efficiently. Job Timings: ● Night Shift Timing : Mon- Fri - 11:00PM to 06 :30AM , Sat - 08:00 PM to 06:30 AM(During Winters). ● Night Shift Timing : Mon- Fri - 10:00 PM to 05:30 AM , Sat - 07:00 PM to 5:30 AM (During Summer). Job Type: Full-time Salary: ₹25,000.00 - ₹30,000.00 per month Schedule : UK shift Ability to commute/relocate: Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Required) Language: Fluent English (Required) Work Location : In Person Answers Required : Do you have a minimum of 6 months or 1 year of an experience with the Customer Support Profile ? Do you have a minimum of 6 months or 1 year of an International Voice experience ? Do you speak fluent English ? Job Types: Full-time, Permanent Schedule: Night shift UK shift Supplemental Pay: Overtime pay Language: Fluent English (Required) Work Location: In person
Job description: About the Role We are seeking a detail-oriented Maintenance Associate to join our UK property management team. Working from the office , you will coordinate maintenance activities and manage property maintenance tickets for our UK portfolio. This role is perfect for someone who enjoys solving practical problems and has a DIY mindset, even if they don't have formal property management experience. Key Responsibilities : Communication & Relationship Management : Regular communication with tenants to understand and update on maintenance issues Liaise with landlords regarding property maintenance needs and approvals Build and maintain positive relationships with tenants, landlords, and contractors Provide clear updates to all parties throughout maintenance works Maintenance Management : Manage maintenance tickets through our digital platform Conduct virtual property inspections via video calls Screen and evaluate maintenance issues reported by tenants Coordinate with UK-based contractors for repairs Process quotes and obtain landlord approvals Track ongoing maintenance works Support & Documentation : Guide tenants through basic troubleshooting steps Handle emergency maintenance coordination during UK business hours Maintain detailed documentation of all activities and communications Ensure all parties are kept informed of progress and timelines Follow up with tenants after works completion to ensure satisfaction Required Skills Core Abilities : Strong logical thinking and problem-solving skills Excellent attention to detail Ability to ask the right questions to understand issues Good judgment in identifying urgent vs non-urgent matters Quick learning ability and enthusiasm for acquiring new knowledge Strong documentation and record-keeping skills Communication Skills : Excellent English communication (written and verbal) Professional phone manner and email etiquette Ability to explain technical matters simply and clearly Good interpersonal skills for managing tenant concerns Cultural awareness and ability to work with UK-based teams Required Experience : 2-3 years in customer service or coordination roles Experience in ticket management systems (any industry) Track record of coordinating with service providers Working Hours : UK Business Hours: o Monday – Friday: 9:00-18:00 UK time o Alternate Saturdays: 10:00-16:00 UK time What We Offer Competitive salary: based on experience Performance bonuses Comprehensive training program Career growth potential Annual leave as per company policy Ideal Candidate Profile : We are looking for someone who: Has a natural interest in understanding how things work Naturally curious about understanding the root cause of problems Enjoys solving practical problems Takes pride in helping others resolve issues Is organized and methodical in their approach Demonstrates strong learning ability and adaptability This role offers the perfect opportunity for someone who enjoys tackling practical challenges and has a natural aptitude for understanding maintenance issues, even if they don't have formal property management experience. We provide comprehensive training on all technical aspects - you bring the curiosity and problem-solving mindset! Job Types: Full-time, Permanent Benefits: Paid sick time Paid time off Provident Fund Schedule: Evening shift UK shift Weekend availability (With Alternet Saturdays) Supplemental Pay: Performance bonus Shift allowance Yearly bonus Work Location : In Person Experience: International voice process: 2 years (Required) Property maintenance: 2 years (Preferred) Work Location: In person
Job description We are looking for a UK Customer Service Representative and team member who has the ability to carry out multitasking work on the UK based property management Process.He / She will be responsible to coordinate with the local team as well as the London team working at the client's place in London. The candidate needs to be highly organized and should be capable of managing priority tasks within theworkload. Responsibilities and Duties : Dealing with property Residential Property Compliance inquiries via call/emails/WhatsApp. Update appointment sheet ... to ascertain that the property manager has completed the sheet and video for the visit. Work on the CRM Need to support the team who is in London. Work with a UK-based client (Property Management) lettings and commercial department along with the team in India Liaise with landlords/tenants/ UK Council officers and tenants on a daily basis He/she may work as buffer staff on the project for the first few months to train him/her for 360-degree processes across the project and then will be placed on the vacancy on the project. He / She should be ready to work dynamically. Effectively resolve discrepancies and complaints of Landlords and Tenants related to Maintenance Issues. Build and maintain relationships with tenants, landlords, local authorities, etc. Must be Fluent in English. The candidate with 1 or 2 years of experience working in a team dealing with the international process is preferred however freshers with dynamic talent with excellent communication skills are welcomed as well. Job Timings : (Afternoon Shift) : Summers - Mon - Fri - 1.00 am To 10.30 pm , Sat - 1.00 pm To 7.30 pm Winters - Mon - Fri - 2.00 am To 11.30 pm , Sat - 2.00 pm To 8.30 pm Job Type: Full-time Salary: ₹20,000.00 - ₹25,000.00 per monthAbility to commute/relocate:Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Required)Language: Fluent English (Mandatory) Job Type: Full-time Schedule: UK shift Education: Bachelor's (Preferred) Experience: Technical support: 1 year (Preferred) Total work: 1 year (Required)Customer service: 1 year (Preferred)Relevant experience is preferred, particularly with a background in working with BPO companies and with International voice process. Work Location: In person
Job Description : Role Overview We are seeking a detail-oriented Remote Business Operations Associate to join our UK property management team. Working remotely from India, you will coordinate operations activities and manage our UK portfolio. This role is perfect for someone who enjoys operations activity. Key Responsibilities: Research and analyze business operations tools, documenting features, pricing, and suitability Create detailed comparison reports and implementation recommendations Support tool implementation under guidance and document processes/workflows Build basic automations and optimize existing workflows Assist with team coordination and administrative tasks as needed Utilize AI tools to enhance research and analysis quality Requirements: 1-2 years experience in operations, analysis, or similar role Experience with Zoho Desk/CRM or comparable business tools Strong analytical and research skills with attention to detail Self-directed learning ability - can pick up new tools/concepts independently Problem-solving mindset with critical thinking approach Good documentation and report writing skills Proficiency with AI tools for productivity enhancement What We Provide: Structured guidance and mentorship Gradual responsibility increase as skills develop Access to tools and resources needed Job Type : Full Time , Permanent Salary: INR 35,000 - 50,000/month based on experience and skillsets. Benefits : Paid Sick Time Paid Time Off Provident Fund Internet Reimbursement Schedule : Fixed Shift UK Shift Weekend Availibility (With Alternate Working Saturdays) Work Timings: UK 9 AM – 6 PM Monday to Friday UK 10 AM - 3 PM Alternate Saturdays Work Location: Remote
Job description: Role Overview: The Recruitment Administrator will be responsible for managing the full-cycle recruitment process for support workers and other childcare staff for UK-based children’s homes. This role requires strong communication, organizational, and compliance skills to ensure the timely and effective hiring of high-quality candidates who meet the regulatory standards of the UK childcare sector. Key Responsibilities: ● Advertise vacancies across multiple job boards, social media, and recruitment platforms. ● Build and maintain strong manager relationships, understanding their hiring needsand business goals. ● Maintain accurate records of all candidates in compliance with GDPR and UK safeguarding policies. ● Manage the end-to-end recruitment process from initial brief to offer negotiation and placement. ● Stay up to date with market trends, industry developments, and competitor activity. What We're Looking For: ● Previous experience in recruitment, sales, or a client-facing business development role(Preferable). ● A self-starter with excellent communication, negotiation, and interpersonal skills. ● Proven track record of hitting or exceeding targets in a sales or recruitment environment. ● A growth mindset with a passion for helping people and businesses succeed. Benefits: ● Leave encashment ● Fixed working hours (UK shift aligned with India day hours) ● Career growth opportunities in global recruitment services. ● Opportunity to work with an international team supporting UK childcare services. Shift Timings : As this role supports UK clients, working hours are aligned to UK business hours: ● Summer Shift Timings: - 1:00 PM IST – 10:30 PM IST (Monday to Friday) - 1.00 PM IST - 7.30 PM IST (Saturday) ● Winter Shift Timings: - 2:00 PM IST – 11:30 PM IST (Monday to Friday) - 2.00 PM IST - 8.30 PM IST (Saturday) Job Type: Full-time Salary: ₹20,000.00 - ₹25,000.00 per month Ability to commute/relocate: Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (Required) Schedule: UK shift Education: Bachelor's (Preferred) Benefits: Paid sick time Paid time off Application Question(s): Do you have 6 months of HR/Recruiter experience ? Experience: International voice process: 1 year (Required) Language: Fluent English (Required) Work Location: In person