International Customer Service Executive

Role: VIP Consultant – VIP Shaadi About the Team: Personalised Service Think of us as the voice of our customers and their biggest champions. The Personalised Service team handles calls, chats, and emails with one mission — making every customer feel heard, valued, and special. For our VIP Shaadi members, we go the extra mile (and then some!). Whether it’s finding the perfect match or easing a concern, we’re the trusted support system when it matters most. Your Mission as a VIP Consultant If you live and breathe customer service, love solving problems, and take pride in creating delightful experiences — this is your calling. As a VIP Consultant, you’ll work closely with our High Net-worth Individuals (HNI), ensuring their journey is seamless, personalised, and truly premium. Empathy, patience, and a touch of matchmaking intuition will be your superpowers. What You’ll Do Be the dedicated relationship partner for VIP Shaadi members post-sale Understand each member’s preferences deeply and help identify their ideal match Call and connect with high-quality prospects on behalf of the member Set up mutually consented meetings between compatible matches Ensure timely renewals through continuous, proactive engagement Guide, counsel, and support members like a true partner in their search Maintain excellent service standards, timely resolutions, and accurate documentation Handle escalations with maturity, empathy, and solution-focused thinking Respect diverse traditions, preferences, and cultural nuances in every interaction Always go above and beyond to deliver the VIP promise What You Bring to the Table 1+ year of experience in customer service, client servicing, or relationship management A natural passion for people, relationships, and creating memorable experiences Strong attention to detail and exceptional organisational skills High emotional intelligence, empathy, and active listening Infinite patience paired with persuasive and confident communication Fluency in English + any Indian language Self-motivation and a commitment to exceeding customer expectations Why Join UsWork with India’s leading matchmaking brand Be a part of meaningful, high-impact journeys for premium members Learn, grow, and thrive in a high-energy, customer-first culture Experience a role filled with real human stories, meaningful conversations, and the joy of creating connections Why Join Us Work with India’s leading matchmaking brand Be a part of meaningful, high-impact journeys for premium members Learn, grow, and thrive in a high-energy, customer-first culture Experience a role filled with real human stories, meaningful conversations, and the joy of creating connections If you believe great service is an experience, not a transaction, we’d love to hear from you. Let’s help people find not just matches — but magic. ✨ Interested candidates can share their CV @prachi.b@peopleinteractive.in