Customer Relationship Specialist

Company Description

Founded in 2015, BlackBuck is India’s largest trucking platform, pioneering the digital transformation of trucking operations. We empower fleet owners across India to efficiently manage and grow their businesses with end-to-end digital solutions. Leveraging data science and engineering, we gather and utilize extensive data to create 'must have' and 'future ready' products. Our digital infrastructure supports over 1 million truckers from 1 lakh villages, meeting their needs in load finding, payments, telematics, and financing.

Role Description

This is a full-time on-site role for a Customer Relationship Specialist based in Vidisha. The specialist will handle customer support, ensuring customer satisfaction, managing communication channels, and providing exceptional customer service. Day-to-day tasks include responding to queries, solving customer issues, and analyzing customer feedback to improve service quality and efficiency.

Qualifications

• Customer Satisfaction and Customer Service skills
• Customer Support and Communication skills
• Analytical skills to evaluate and improve customer experience
• Excellent written and verbal communication skills
• Ability to work independently and in a team
• Experience in the logistics or transportation industry is a plus
• Bachelor's degree in Business, Communication, or a related field