Growmoredigitally

As a Customer Relationship Manager / Customer Support Executive at GrowMoreDigitally, a leading Digital Marketing Agency based in Kota, Rajasthan, your primary responsibility will be to manage client relationships and provide exceptional support. Your role will involve responding to customer inquiries through various channels, guiding clients on digital marketing services such as social media, paid advertising, and SEO, and ensuring a seamless client experience. Your Key Responsibilities will include: - Efficiently responding to customer inquiries via calls, emails, and messages. - Educating clients on digital marketing services and strategies. - Establishing and nurturing strong client relationships. - Collaborating with internal teams to ensure the successful execution of services. - Maintaining detailed records of customer interactions and feedback. - Assisting in the resolution of client issues by providing timely and effective solutions. To excel in this role, you should possess: - Excellent communication and interpersonal skills. - A basic understanding of digital marketing concepts including Social Media, SEO, and Google Ads. - The ability to comprehend client requirements and offer appropriate solutions. - Prior experience in customer support or relationship management is advantageous. - Familiarity with Customer Relationship Management (CRM) tools would be beneficial. Joining GrowMoreDigitally will offer you the opportunity to work in a dynamic and rapidly growing digital marketing agency alongside a vibrant team. You will have fixed working hours and enjoy a positive work environment that fosters learning and growth. If you are passionate about customer service, possess a knack for digital marketing, and are eager to contribute to a collaborative team, we encourage you to apply now and be a part of our exciting journey!,