Senior customer relationship officer

Job Description

Company Description Founded in 2015, BlackBuck is India’s largest trucking platform, revolutionizing the trucking industry by bringing offline operations online. BlackBuck offers end-to-end digital solutions to address the trucking ecosystem's needs, making it the only player in India with such comprehensive offerings. Utilizing data science and engineering, BlackBuck develops essential, future-ready products that empower fleet owners to manage and grow their businesses efficiently. Today, over 1 million truckers from more than 100,000 villages transact on BlackBuck’s robust digital infrastructure, which covers everything from finding loads and enabling payments to financing vehicles and analyzing driver behavior. Role Description This is a full-time, on-site role for a Senior Customer Relationship Officer located in Baripada. The role involves managing relationships with clients and ensuring their needs and expectations are met. Daily tasks include addressing customer inquiries, resolving issues, providing product and service information, tracking customer interactions, and maintaining accurate records. The role also includes identifying opportunities for improving customer satisfaction and participating in customer feedback processes. Qualifications Strong customer service and relationship management skills Excellent communication and interpersonal skills Problem-solving and conflict resolution abilities Ability to work independently as well as part of a team Experience in logistics or related field is a plus Proficiency in using CRM software and other related tools Minimum Bachelor’s degree in Business Administration, Marketing, or related field Show more Show less