Customer Relationship Specialist

**Job Description:** As a Customer Relations Manager in the Sales Development department at our marble manufacturing company in Raipur, your role will involve providing exceptional support to customers, building strong relationships, and driving sales conversions. Your deep understanding of marble products and services will enable you to identify and capitalize on sales opportunities effectively. **Key Responsibilities:** - **Sales Support:** - Assist customers with inquiries related to marble products and services, ensuring they have the necessary information for informed purchasing decisions. - Provide timely and accurate responses to sales-related inquiries to achieve a high level of customer satisfaction. - **Customer Relationship Management:** - Build and maintain strong relationships with customers to foster loyalty and encourage repeat business in the marble sector. - Act as a point of contact for customers, addressing their needs and concerns effectively to enhance their overall experience. - **Lead Generation and Conversion:** - Identify potential sales opportunities within the marble market and convert inquiries into sales, contributing to the overall sales targets of the team. - Track and follow up on leads to ensure maximum conversion rates, focusing on upselling and cross-selling marble products where appropriate. - **Product Knowledge:** - Maintain a comprehensive understanding of marble products, including types, finishes, and applications, to effectively assist customers and drive sales. - Stay updated on product features, benefits, and promotions to provide accurate information to customers. - **Customer Feedback and Insights:** - Gather and analyze customer feedback to provide insights that can improve sales strategies and product offerings in the marble industry. - Collaborate with the sales and marketing teams to enhance customer experience and address any areas for improvement. **Qualifications:** - Bachelors degree in Business, Marketing, or a related field (preferred). - Proven experience in customer support or sales, preferably in the marble or construction materials industry. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and a customer-centric mindset. - Ability to work in a fast-paced environment and manage multiple tasks effectively. - Proficiency in CRM software and Microsoft Office Suite. Your performance as a Customer Relations Manager will be reviewed regularly to ensure alignment with the company's sales objectives and customer service standards. You will be expected to contribute to key performance metrics such as sales conversion rates, customer satisfaction scores, and lead follow-up effectiveness. **What We Offer:** - Competitive salary and performance-based incentives. - Opportunities for professional development and career advancement within the marble manufacturing industry. - A dynamic and supportive work environment. - Medical benefits and statutory compliance. Join us in shaping the future of the marble industry by providing exceptional customer experiences and driving sales success!,