Customer Relationship Specialist

𝐉𝐨𝐛 𝐓𝐢𝐭𝐥𝐞: Customer Relationship Specialist

𝐒𝐚𝐥𝐚𝐫𝐲: ₹4 𝐋𝐏𝐀 𝐭𝐨 ₹6 𝐋𝐏𝐀

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Noida (Sector 126)

𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲: 𝐂𝐨𝐰𝐨𝐫𝐤𝐢𝐧𝐠

𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:

-We are looking for an experienced and proactive Customer Relationship Specialist/ Center Manager/Duty Manager to act as the primary point of contact for all client-related inquiries and issues. The ideal candidate will be responsible for overseeing day-to-day front desk operations, ensuring smooth functioning, and delivering an exceptional customer experience.

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:

-Establish and execute front desk policies and procedures to maintain high standards of service.

-Address guest inquiries, complaints, and issues while ensuring a superior customer experience.

-Maintain an organized and clean reception area to reflect the company's professional image.

-Oversee front desk operations, including managing bookings, appointments, phone inquiries, and email correspondence.

-Perform essential administrative tasks, including record-keeping and document updates as required.

-Manage walk-in and telephonic queries, ensuring all inquiries are handled efficiently and visitor logs are maintained accurately.

-Supervise front desk staff, including housekeeping and office assistants, ensuring their tasks are performed effectively.

-Welcome and assist clients visiting the premises, ensuring their experience is seamless, and maintain a comprehensive visitor list.