REDCUBE SERVICES PVT LTD

Key Responsibilities: Customer Interaction: Make outbound calls to potential and existing customers to sell products, explain services, and generate interest. Lead Generation: Contact prospective clients to gather information and identify new business opportunities. Customer Support: Handle inbound calls, answer customer inquiries, and provide solutions or support for products and services. Sales & Order Processing: Follow up on leads, process product orders, and secure sales. Record Keeping: Maintain accurate call logs, update customer databases, and document call outcomes. Complaint Resolution: Address customer complaints and issues in a professional manner. Reporting: Provide updates and reports on sales performance, leads, and customer interactions to management. Coordination: Assisting with the coordination of meetings and events and collaborating with other departments to ensure smooth operations. Essential Skills: Communication: Manageable verbal and written communication skills to convey information clearly and persuasively. Active Listening: The ability to listen to customer concerns and respond appropriately. Persuasion and Negotiation: Skills to influence customer decisions and handle objections effectively. Time Management: Ability to manage a high volume of calls and tasks efficiently. Problem-Solving: Skills to resolve customer issues and provide suitable solutions. Desirable Skills: Technical Proficiency: Familiarity with CRM software and telephone systems for data entry and call management. Education: A diploma or equivalent is required, though a bachelor's degree can be an advantage. Language: Fluency in Odia is required, though fluency in Hindi and English can be an advantage.