Customer Relationship Specialist

Key Responsibilities:

• Customer Interaction:

  Make outbound calls to potential and existing customers to sell products, explain services, and generate interest.

• Lead Generation:

  Contact prospective clients to gather information and identify new business opportunities.

• Customer Support:

  Handle inbound calls, answer customer inquiries, and provide solutions or support for products and services.

• Sales & Order Processing:

  Follow up on leads, process product orders, and secure sales.

• Record Keeping:

  Maintain accurate call logs, update customer databases, and document call outcomes.

• Complaint Resolution:

  Address customer complaints and issues in a professional manner.

• Reporting:

  Provide updates and reports on sales performance, leads, and customer interactions to management.

• Coordination:

  Assisting with the coordination of meetings and events and collaborating with other departments to ensure smooth operations.

Essential Skills:

• Communication:

   Manageable verbal and written communication skills to convey information clearly and persuasively.

• Active Listening:

   The ability to listen to customer concerns and respond appropriately.

• Persuasion and Negotiation:

   Skills to influence customer decisions and handle objections effectively.

• Time Management:

   Ability to manage a high volume of calls and tasks efficiently.

• Problem-Solving:

   Skills to resolve customer issues and provide suitable solutions.

Desirable Skills:

• Technical Proficiency:

   Familiarity with CRM software and telephone systems for data entry and call management.

• Education:

   A diploma or equivalent is required, though a bachelor's degree can be an advantage.

• Language:

   Fluency in Odia is required, though fluency in Hindi and English can be an advantage.