Customer Relationship Specialist

Company Description

ViaTerra Gear is dedicated to making travel hassle-free with innovative gear designed for the road. Our product range includes motorcycle luggage, apparel, hard parts, and accessories, aimed at enhancing your journey. We are currently focusing on the motorcycle touring and cycling segments. Whether for a day trip or a ride to Leh, ViaTerra Gear is your dedicated source for touring gear.

Role Description

This is a full-time on-site role for a Customer Relationship Specialist located in Nashik. The Customer Relationship Specialist will be responsible for ensuring customer satisfaction, providing customer support, and delivering exceptional customer service. Day-to-day tasks include responding to customer inquiries, resolving issues, and maintaining customer relationships. The Specialist will also analyze customer feedback to improve service quality.

Qualifications

• Customer Satisfaction, Customer Support, and Customer Service skills
• Strong Communication skills
• Analytical Skills for understanding and utilizing customer feedback
• Excellent interpersonal and problem-solving abilities
• Relevant experience in a customer-facing role
• Ability to work on-site in Nashik
• Bachelor's degree in Business Administration, Marketing, or related field is a plus