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Mangopaw Technologies And Solutions
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Customer Relationship Manager

Customer Relationship Manager

Mangopaw Technologies And Solutions

0 - 3 years

|

3 - 4 Lacs

Posted:3 days ago| Platform:

Apply

Skills Required

Pressure Handling Convincing Power Leadership Skills Communication Skills Presentation Skills Solving Queries Strong Interpersonal Skills Strategic Thinking Team Skills Selling Skills Problem Analysis Management Skills Strong Communication Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Customer Interaction:

Handle inbound and outbound customer calls, emails, and chat inquiries in a professional and courteous manner.
Respond to customer queries and complaints in a timely and accurate manner.
Provide information about products and services, including pricing, availability, and features.

Issue Resolution:

Identify and troubleshoot customer issues, providing appropriate solutions.
Escalate complex issues to senior support or relevant departments when necessary.
Follow up on unresolved issues to ensure complete customer satisfaction.

Process Improvement:

Suggest improvements to current processes to enhance customer service efficiency and effectiveness.
Participate in training sessions to stay updated on product knowledge and customer service best practices.

Performance Metrics:

Meet or exceed key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction scores.
Continuously monitor personal performance metrics and seek opportunities for improvement.

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Mangopaw Technologies And Solutions

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