Jobs
Interviews

Customer Relationship Manager

0 - 3 years

3 - 4 Lacs

Gurugram

Posted:1 day ago| Platform: Naukri logo

Apply

Skills Required

Pressure Handling Convincing Power Leadership Skills Communication Skills Presentation Skills Solving Queries Strong Interpersonal Skills Strategic Thinking Team Skills Selling Skills Problem Analysis Management Skills Strong Communication Skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

  • Customer Interaction:

    • Handle inbound and outbound customer calls, emails, and chat inquiries in a professional and courteous manner.

    • Respond to customer queries and complaints in a timely and accurate manner.

    • Provide information about products and services, including pricing, availability, and features.

  • Issue Resolution:

    • Identify and troubleshoot customer issues, providing appropriate solutions.

    • Escalate complex issues to senior support or relevant departments when necessary.

    • Follow up on unresolved issues to ensure complete customer satisfaction.

  • Process Improvement:

    • Suggest improvements to current processes to enhance customer service efficiency and effectiveness.

    • Participate in training sessions to stay updated on product knowledge and customer service best practices.

  • Performance Metrics:

    • Meet or exceed key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction scores.

    • Continuously monitor personal performance metrics and seek opportunities for improvement.


More Jobs at Mangopaw Technologies And Solutions

Customer Relationship Manager

Gurugram

Experience: Not specified

|

INR 3 - 4 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Mangopaw Technologies And Solutions

RecommendedJobs for You

Customer Relationship Manager

Hirva HR Solutions Pvt Ltd.

ghaziabad, uttar pradesh

Customer Relationship Manager

REDVision Global Technologies

indore, madhya pradesh

Customer Relationship Manager

Oasis Studio

haryana

Customer Relationship Manager

Black And White Creations

Ernakulam

Ayushman Surat Textile logo

Customer Relationship Manager

Ayushman Surat Textile

Textile Market, Surat

Customer Relationship Manager

Neofusion Commerce

delhi

Truliv Properties and Services private limited logo

Customer Relationship Manager

Truliv Properties and Services private limited

Chennai

Bansi Office Solutions logo

Customer Relationship Manager

Bansi Office Solutions

Bengaluru

Customer Relationship Manager

Modular Containers Pvt.Ltd

Hyderābād

Creative Shadows Promotion Pvt. Ltd. logo

Customer Relationship Manager

Creative Shadows Promotion Pvt. Ltd.

Delhi