Role & responsibilities Customer Interaction: Handle inbound and outbound customer calls, emails, and chat inquiries in a professional and courteous manner. Respond to customer queries and complaints in a timely and accurate manner. Provide information about products and services, including pricing, availability, and features. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions. Escalate complex issues to senior support or relevant departments when necessary. Follow up on unresolved issues to ensure complete customer satisfaction. Process Improvement: Suggest improvements to current processes to enhance customer service efficiency and effectiveness. Participate in training sessions to stay updated on product knowledge and customer service best practices. Performance Metrics: Meet or exceed key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction scores. Continuously monitor personal performance metrics and seek opportunities for improvement.
Job Title: Fullstack Developer (0-2 Year Experience) Location: Gurgaon Type: Full-Time About Us: IncrediPets is a leading pet care company dedicated to providing high-quality pet services to pet owners. We are passionate about improving the lives of pets and their owners through innovative solutions and exceptional customer services. The ideal candidate should have a solid background in MERN stack development and a passion for creating high-quality, scalable web applications. Key Responsibilities As a MERN Stack Developer, you'll play a critical role in building scalable, high-performance web applications. Your key responsibilities will include: Architect & Build Lead and actively contribute to the architecture, design, and development of complex, full-stack applications. Code Quality & Review Conduct code reviews to ensure adherence to industry best practices, clean architecture, and maintainable code standards. Full-Stack Development Develop and maintain robust, scalable, and secure web applications using the MERN (MongoDB, Express.js, React.js, Node.js) stack. Cross-Functional Collaboration Collaborate with front-end and back-end teams to define, refine, and implement high- impact product features. API Development Design and implement RESTful APIs to enable seamless communication between the front-end and back-end systems. UI/UX Integration Partner closely with UI/UX designers to create responsive, intuitive, and visually appealing user interfaces. Troubleshooting & Optimization Proactively identify and resolve bugs, performance bottlenecks, and integration issues to ensure a high-performance and reliable application. Who Can Apply? We're looking for a passionate MERN Stack Developer who is ready to make a real impact. If you thrive in a fast-paced, ownership-driven environment and meet the following criteria, wed love to hear from you: Educational Qualifications Bachelors or Masters degree in Computer Science, Information Technology, or a related field. Technical Expertise Proven hands-on experience as a MERN Stack Developer. Strong command over the MERN stack: MongoDB, Express.js, React.js, Node.js Proficiency in TypeScript, JavaScript, HTML, CSS, and Tailwind CSS. Familiarity with front-end UI libraries such as Bootstrap and Material-UI. Tools & Technology Experience working with version control systems like Git. Understanding of SQL and NoSQL database design and management. Hands-on knowledge of AWS services including S3 Cloud Storage. Proficiency in Figma (or similar tools) for wireframing, prototyping, and high-fidelity design collaboration. Soft Skills Strong attention to detail, with a creative and problem-solving mindset. Ability to work independently and as part of a collaborative, cross-functional team. Why Join Us? At our organization, we believe in empowering our people to do their best work while growing personally and professionally. Here's what you can expect: Attractive Compensation: A competitive salary package commensurate with your experience. Dynamic Work Culture: Collaborate with a diverse, passionate, and driven team in an environment that fosters innovation. Ownership & Autonomy: Take end-to-end ownership of the product or domain you're responsible for ll your ideas, your execution. Flexible Work Environment: We value outcomes over hours enjoy the freedom to work your way while delivering results. ESOP Opportunities: Get a chance to build long-term wealth through Employee Stock Ownership Plans (ESOPs).
Job Description: Sales Team Lead Location: Gurugram Company: Incredipets . Key Responsibilities Lead, empower, and actively manage a team of sales professionals to consistently exceed monthly and quarterly sales goals. Develop and implement sales strategies and campaigns targeted at capturing market share in the pet care sector. Analyze sales data to identify trends, optimize team effectiveness, and recommend actionable improvements. Act as a mentor and coach, providing real-time feedback, hands-on training, and targeted upskilling to team members. Support and participate in high-stakes client meetings, guide negotiations, and ensure successful deal closures. Coordinate the recruitment, onboarding, and retention of new sales talent in line with company values and growth plans. Foster a high-performance team culture that values accountability, learning, and collaboration. Liaise cross-functionally with marketing, product, and customer support departments to ensure unified brand messaging and seamless customer journeys. Compile and present detailed sales metrics, performance reports, and forecasts to senior management, contributing to strategic business decisions. Identify market opportunities, competitor movements, and customer needs to drive continuous product and strategy innovation. Requirements Bachelors degree from a recognized institution. 3–5 years of successful sales experience; prior exposure to retail, FMCG, or the pet industry is highly desirable. Demonstrated leadership in managing sales teams and driving strong performance. Intellectual sharpness, adaptability, and problem-solving ability. Exceptional communication, presentation, and negotiation skills. A proven record of taking initiative and independently delivering results under tight deadlines. Strong proficiency with MS Office Suite and sales CRM platforms. Ability and willingness to work from Gurugram or relocate as needed. Preferred Attributes Passion for pets and the pet care industry. Experience in start-up or high-growth company environments. Familiarity with modern sales methodologies and digital engagement tools. Strong professional network in the FMCG, retail, or pet segments. Career & Growth At Incredipets, you will enjoy: A collaborative, innovative, and close-knit team. Leadership development opportunities and clear pathways for promotion. Competitive salary, incentives, and recognition for top performers.
About Incredipets At Incredipets, were on a mission to make pet care smarter, more joyful, and truly customer-first. We create innovative products and services that enrich the lives of pets and their parents. Our community is built on love for animals, and were looking for someone who shares that passion while driving exceptional customer experiences. The Role Were seeking a Head of Operations ( Customer Relationship ) to lead our customer experience, engagement, and loyalty strategy. This is a leadership role where you’ll design programs that delight pet parents, strengthen relationships, and ensure Incredipets becomes their most trusted partner. You’ll oversee customer support, loyalty programs, engagement campaigns, and insights, while leading a team that lives and breathes customer love. What You’ll Do Build and lead our customer relationship & loyalty strategy. Champion the voice of the customer across the company. Oversee support operations (chat, email, social, call center) to deliver seamless service. Develop loyalty/referral programs and engagement campaigns that drive repeat business. Use data and insights to improve retention, satisfaction, and lifetime value. Partner with product, marketing, and operations teams to turn feedback into action. Lead, mentor, and inspire a customer-focused team. What We’re Looking For 6+ years of experience in customer relationship management, customer success, or customer experience leadership. Proven track record in designing customer engagement & loyalty programs (B2C, retail, or pet care experience is a plus). Strong knowledge of CRM tools, customer analytics, and digital engagement strategies. Excellent communication and leadership skills. A customer-first mindset, with empathy and innovation at the core. Why Join Us Shape the customer journey of a fast-growing, purpose-driven brand. Work with a passionate, pet-loving team. Competitive compensation & growth opportunities. Make an impact in the lives of pets and their parents every day.
Develop and execute sales strategies to achieve revenue targets. Identify and pursue new business opportunities to expand the client base. Build and maintain strong relationships with key clients and partners. Excellent customer service -Satisfaction
Develop, maintain, and enhance cross-platform mobile applications using Flutter and Dart. Collaborate with UI/UX designers, backend developers, and product managers to deliver high-quality applications Integrate RESTful APIs and third-party services.
1. Talent Acquisition: Manage the end-to-end recruitment process, including sourcing, screening, shortlisting, and interviewing candidates. Conduct pre-screening interviews to assess candidates' suitability for roles
Customer Interaction: Handle inbound and outbound customer calls, emails, and chat inquiries in a professional and courteous manner, Respond to customer queries and complaints in a timely and accurate manner.
Desired Candidate Profile * 2-7 years of experience as a veterinarian or related field. * Diploma or BVSC degree from a recognized institution. * Strong knowledge of animal health, nutrition, and handling practices. * Ability to work effectively with animals, pet owners, and other veterinary professionals.
Process vendor invoices, expense claims, and payments in a timely manner. Monitor collections and follow up with clients to ensure timely payments. Handle banking activities: payments, fund transfers, bank reconciliations, and related documentation.
About Incredipets: At Incredipets, we are revolutionizing the pet care industry with innovative products and digital solutions that make pet parenting seamless and joyful. Were looking for a creative and detail-oriented UI/UX Designer to join our team and craft user-friendly, engaging, and visually appealing experiences for our customers. Key Responsibilities: Collaborate with product managers, developers, and stakeholders to define user requirements and design solutions. Translate concepts into wireframes, prototypes, and high-fidelity UI designs. Design intuitive, user-friendly, and visually stunning interfaces across web and mobile platforms. Conduct user research, usability testing, and feedback sessions to iterate on designs. Maintain and evolve design systems, style guides, and UI component libraries. Ensure designs are aligned with brand guidelines and deliver a consistent user experience. Stay up to date with industry trends, design tools, and emerging UI/UX practices. Requirements: Bachelor’s degree in Design, Human-Computer Interaction, or related field (or equivalent experience). 2–5 years of experience as a UI/UX Designer, preferably in B2C products or e-commerce. Strong portfolio showcasing web and mobile app design work. Proficiency in design and prototyping tools (Figma, Sketch, Adobe XD, InVision, etc.). Solid understanding of user-centered design principles and responsive design. Experience with user research, usability testing, and data-driven design improvements. Ability to collaborate across teams and communicate design rationale effectively. Knowledge of front-end basics (HTML, CSS, JS) is a plus. What We Offer: Opportunity to shape digital products in a high-growth pet care brand. Creative freedom and ownership of design projects. Collaborative, pet-loving, and innovation-driven team culture. Competitive salary and benefits. Flexible work environment.
Job Title: Content & Creative Specialist Location: Gurugram Company: Incredipets About Us: Incredipets is a fast-growing brand committed to creating world-class experiences for pets and pet parents. Were looking for a highly polished and dedicated Content & Creative Specialist to join our team, someone who can bring creativity, precision, and consistency to our brand storytelling across all platforms. Role Overview: As a Content & Creative Specialist, you will be responsible for ideating, creating, and executing high-quality content that aligns with Incredipets brand voice. This role requires not only creative flair but also discipline, ownership, and attention to detail to deliver engaging content on time, every time. Key Responsibilities: Develop engaging content (copy, creatives, campaigns) for digital platforms, marketing, and brand initiatives. Translate brand strategy into compelling narratives and visuals. Collaborate with product, marketing, and design teams to ensure cohesive brand storytelling. Maintain a polished tone of voice and visual style across all content formats. Plan and execute content calendars with strict adherence to deadlines. Research industry trends and bring fresh, innovative ideas to the table. Ensure brand consistency and quality across all creative outputs. Requirements: Bachelor’s degree in Communications, Marketing, Design, or a related field. Proven experience (2–5 years) as a Content Creator, Creative Specialist, or similar role. Exceptional writing, editing, and communication skills. Strong visual sense with an eye for polished, high-quality creative work. Ability to work under tight deadlines while maintaining excellence. Proactive, detail-oriented, and deeply dedicated to delivering the best. Passion for pets and the pet care industry is a plus. What We Offer: A creative, collaborative, and growth-focused work environment. Opportunity to shape and elevate the voice of a growing pet brand. Competitive compensation and career growth opportunities. If you’re polished, passionate, and ready to bring ideas to life with consistency and dedication, we’d love to hear from you.
Key Responsibilities: Develop and implement comprehensive marketing strategies to increase brand awareness and market share. Experience in retargeting marketing including WhatsApp marketing Plan, execute, and optimize paid campaigns across Meta platforms (Facebook, Instagram, Audience Network, etc.). Develop audience targeting strategies including custom, lookalike, and interest-based audiences. Manage campaign budgets, track KPIs, and maximize ROAS. Conduct A/B testing on creatives, ad copies, and formats to improve campaign performance. Collaborate with the creative team for compelling ad assets. Analyze campaign data and prepare detailed performance reports with actionable insights. Stay updated with Metas latest tools, ad policies, and algorithm changes. Monitor competitors and industry trends to identify growth opportunities. Collaborate with the sales team to develop and execute lead generation strategies. Oversee the creation of promotional materials, including brochures, flyers, and online content. Plan and coordinate events, promotions, and partnerships to increase brand visibility. Manage relationships with external vendors, including advertising agencies, designers, and printers. Stay up-to-date with industry trends and competitor activities. Requirements Proven work experience as a Meta Ads Specialist / Paid Media Specialist . Strong knowledge of Facebook Ads Manager, Business Manager, and related tools . Hands-on experience with campaign setup, pixel tracking, and conversion optimization. Strong analytical skills with proficiency in Google Analytics (GA4 preferred). Ability to interpret data and provide performance-driven recommendations. Excellent communication and collaboration skills. Certification in Meta Blueprint is a plus. Qualifications: Bachelor's degree in Marketing, Business, or a related field. 3-5 years of experience in marketing, preferably in the pet service industry. Proven track record of developing and implementing successful marketing strategies. Strong understanding of digital marketing, including SEO, SEM, social media, and email marketing. Excellent communication and interpersonal skills. Ability to analyze data and metrics to inform decision-making. Creative thinker with the ability to develop innovative marketing campaigns. Strong project management skills with the ability to manage multiple projects simultaneously. Proficiency in marketing software and tools, such as Google Analytics, CRM systems, and content management systems.
Job Title: Sales Director / Senior Manager - Sales Location: Gurgaon (Spaze Itech Park, Sector- 49 ) Department: Sales Reporting To: Founder / CEO About IncrediPets IncrediPets is a fast-growing pet care brand committed to building a science-backed, modern ecosystem for pets and pet parents across India. We are scaling rapidly and are now looking for a Sales Director / Senior Manager - Sales to own and drive the entire sales function. Role Overview This is the most senior role in the sales vertical at IncrediPets . The Sales Director will be responsible for end-to-end revenue ownership from annual sales planning and GTM strategy to team building, performance management, and channel expansion. You should be someone who: Lives and breathes numbers, targets, and conversions Has hardcore, hands-on sales experience Has worked in startups and is comfortable building from scratch Can translate strategy into execution and execution into consistent revenue growth Key Responsibilities 1. Sales Strategy & Planning Own annual, quarterly, and monthly sales targets and revenue forecasts . Develop and execute sales strategy across channels (B2B, B2C, retail, distribution, online, etc. as applicable at IncrediPets). Identify new markets, segments, and opportunities to drive top-line growth . Build and monitor sales funnels , conversion metrics, and performance dashboards. 2. Revenue Ownership & P&L Contribution Take full ownership of revenue generation and contribution to company P&L . Set clear targets and incentive structures for the team aligned to company goals. Track CAC, LTV, AOV, and other core sales KPIs and optimize for sustainable growth. 3. Leadership & Team Management Build, lead, and mentor a high-performing sales team (managers, executives, field reps, inside sales, etc.). Drive a culture of accountability, discipline, and result-orientation . Conduct regular performance reviews, target setting, and coaching sessions with team members. 4. Process, Systems & Reporting Set up and refine sales processes, pipelines, and operating rhythms (reviews, reporting, follow-ups). Implement or optimize CRM tools and data-driven decision-making. Build structured MIS and dashboards to review performance with leadership. 5. Cross-functional Collaboration Work closely with Marketing to align campaigns with sales priorities. Collaborate with Operations & Supply to ensure inventory, delivery capability, and service quality support sales growth. Partner with Product & Customer Success to incorporate customer feedback into offerings and improve retention. Desired Profile Experience: 5-8 years of total experience in hardcore sales . Minimum 35 years in a senior sales leadership role Startup experience is mandatory – should have worked in fast-paced, high-growth environments. Experience in B2C, consumer brands, pet care, FMCG, or similar sectors will be a plus (not mandatory). Skills & Competencies: Strong number orientation – comfortable with sales math, funnel metrics, and financial impact. Proven track record of hitting and exceeding aggressive revenue targets . Hands-on experience in sales planning, GTM, channel development, and territory management . Excellent negotiation, presentation, and stakeholder management skills. Ability to build and scale teams , not just manage them. Strong problem-solving and decision-making skills with a bias for action. Comfort with ambiguity and ownership – typical of early-stage and growth-stage startups. Mindset & Culture Fit: Hustler mindset with high ownership and accountability . Comfortable being on the ground when required, not just at strategy level. Passion for pets / pet care is a big plus. Growth-oriented, data-driven, and collaborative. Education Graduate in any discipline; MBA / PGDM in Sales & Marketing or related field preferred, not mandatory if experience is strong. What We Offer Opportunity to build the sales function end-to-end in a high-growth brand. High level of autonomy, decision-making power , and direct visibility with founders. Performance-driven compensation with attractive incentives/ ESOPs (as applicable). A chance to shape the future of modern pet care in India . How to Apply Send your resume and a brief note hr@incredipets.com with the subject line: “Application – Sales Director / Senior Manager - Sales”
Role purpose: Help pet parents discover InCrediPets. You give a short demo of our services and convert that demo into a booking or a plan purchase on the spot. Location: Assigned city and zone; daily local travel (typically within 810 kilometres).**Schedule**Six days a week; one weekday off. Mornings and evenings are busiest. Preferred candidate profile: Sales and Field Work Exp
Job Title: Fullstack Developer (2-7 Year Experience) Location: Gurgaon Type: Full-Time About Us: IncrediPets is a leading pet care company dedicated to providing high-quality pet services to pet owners. We are passionate about improving the lives of pets and their owners through innovative solutions and exceptional customer services. We have created the IncrediPets app with the utmost thought, love, care, and reliability to serve animals and humans. We are seeking a skilled Fullstack Developer to join our dynamic team at IncrediPets. The ideal candidate should have a solid background in MERN stack development and a passion for creating high-quality, scalable web applications. Key Responsibilities As a MERN Stack Developer , youll play a critical role in building scalable, high-performance web applications. Your key responsibilities will include: Architect & Build Lead and actively contribute to the architecture, design, and development of complex, full-stack applications. Code Quality & Review Conduct code reviews to ensure adherence to industry best practices , clean architecture, and maintainable code standards. Full-Stack Development Develop and maintain robust, scalable, and secure web applications using the MERN (MongoDB, Express.js, React.js, Node.js) stack. Cross-Functional Collaboration Collaborate with front-end and back-end teams to define, refine, and implement high-impact product features. API Development Design and implement RESTful APIs to enable seamless communication between the front-end and back-end systems. UI/UX Integration Partner closely with UI/UX designers to create responsive, intuitive, and visually appealing user interfaces. Troubleshooting & Optimization Proactively identify and resolve bugs, performance bottlenecks , and integration issues to ensure a high-performance and reliable application . Who Can Apply? We're looking for a passionate and experienced Senior MERN Stack Developer who is ready to make a real impact. If you thrive in a fast-paced, ownership-driven environment and meet the following criteria, wed love to hear from you: Educational Qualifications Bachelors or Masters degree in Computer Science , Information Technology, or a related field. Technical Expertise Proven hands-on experience as a Senior MERN Stack Developer . Strong command over the MERN stack : MongoDB , Express.js , React.js , Node.js Proficiency in TypeScript , JavaScript , HTML , CSS , and Tailwind CSS . Familiarity with front-end UI libraries such as Bootstrap and Material-UI . Tools & Technology Experience working with version control systems like Git . Understanding of NoSQL database design and management. Hands-on knowledge of AWS services including S3 Cloud Storage . Proficiency in Figma (or similar tools) for wireframing, prototyping, and high-fidelity design collaboration. Soft Skills Strong attention to detail, with a creative and problem-solving mindset . Ability to work independently and as part of a collaborative, cross-functional team. Why Join Us? At our organization, we believe in empowering our people to do their best work while growing personally and professionally. Heres what you can expect: Dynamic Work Culture : Collaborate with a diverse, passionate, and driven team in an environment that fosters innovation. Ownership & Autonomy : Take end-to-end ownership of the product or domain you're responsible for your ideas, your execution Flexible Work Environment : We value outcomes over hours enjoy the freedom to work your way while delivering results. ESOP Opportunities : Get a chance to build long-term wealth through Employee Stock Ownership Plans (ESOPs) . Interested folks can email us at hr @incredipets.in