Customer Relationship Manager

0 years

4 - 5 Lacs

Posted:3 days ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Client Engagement: Act as the primary point of contact, proactively communicating with clients via various channels (phone, email, in-person). Relationship Building: Develop, nurture, and maintain strong, long-term relationships with existing customers. Customer Retention: Implement strategies to increase loyalty, reduce churn, and enhance overall customer satisfaction. Issue Resolution: Address and resolve customer inquiries, complaints, and concerns promptly and effectively. Sales & Growth: Collaborate with sales teams to identify upselling/cross-selling opportunities and contribute to revenue growth. Strategy & Planning: Develop plans to meet customer needs, set expectations, and align with company goals.

Job Types: Full-time, Permanent, Fresher

Pay: ₹35,000.00 - ₹42,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

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