Customer Relationship Manager

Key Responsibilities

• Develop and maintain strong relationships with clients to ensure high levels of satisfaction and loyalty.
• Serve as the primary point of contact for client inquiries, feedback, and concerns before and after treatments.
• Manage end-to-end client journey, including onboarding, follow-ups, reminders, and post-procedure care communication.
• Coordinate with doctors, therapists, front desk, and operations teams to ensure seamless service delivery.
• Handle customer complaints professionally and ensure timely resolution while maintaining service quality.
• Design and implement customer retention strategies, loyalty programs, and referral initiatives.
• Monitor client satisfaction levels and proactively identify opportunities to improve service experience.
• Support sales and marketing teams by upselling/cross-selling relevant aesthetic services ethically and professionally.
• Prepare regular reports on customer feedback, retention rates, and service improvement insights.

Required Skills & Qualifications

• 4–5 years of experience in customer relationship management, preferably in healthcare, wellness, luxury, or aesthetic clinics.
• Strong interpersonal and communication skills with a patient-centric approach.
• Excellent problem-solving and conflict-resolution abilities.
• Ability to manage multiple client interactions in a fast-paced environment.
• Familiarity with CRM tools and customer data management systems.
• Basic understanding of aesthetic treatments and services is an added advantage.
• Strong organizational and follow-up skills.

Job Type: Full-time

Pay: ₹20,775.91 - ₹39,254.25 per month

Work Location: In person