Customer Relationship Manager

As a Customer Relationship Manager at our company, your role will involve developing and maintaining positive relationships with clients. You will act as a bridge between clients and the internal team, coordinating service delivery and resolving queries effectively. Regular updates to clients about the organization's services, enhancements, and offerings will be a part of your responsibilities. Working closely with sales, support, and accounts teams to enhance the overall client experience is crucial. Addressing client concerns promptly and maintaining accurate client records will contribute to ensuring high levels of customer satisfaction. Key Responsibilities: - Develop and maintain positive relationships with clients - Act as a bridge between clients and the internal team - Provide regular updates to clients - Work closely with sales, support, and accounts teams - Address client concerns efficiently - Maintain accurate client records and transaction details Qualifications Required: - Proven experience in customer relationship management or a similar role - Strong communication and interpersonal skills - Ability to multitask and work collaboratively in a team environment - Problem-solving mindset with attention to detail - Proficiency in CRM software and other relevant tools - Bachelor's degree in Business Administration, Marketing, or a related field (preferred) In addition to the job description, the company offers benefits such as cell phone reimbursement, flexible schedule, health insurance, internet reimbursement, leave encashment, paid sick time, paid time off, and a performance bonus. The work schedule is during the day shift, and proficiency in English is preferred. The work location is in person. Please feel free to speak with the employer at +91 9024792708 for any further inquiries or clarifications. As a Customer Relationship Manager at our company, your role will involve developing and maintaining positive relationships with clients. You will act as a bridge between clients and the internal team, coordinating service delivery and resolving queries effectively. Regular updates to clients about the organization's services, enhancements, and offerings will be a part of your responsibilities. Working closely with sales, support, and accounts teams to enhance the overall client experience is crucial. Addressing client concerns promptly and maintaining accurate client records will contribute to ensuring high levels of customer satisfaction. Key Responsibilities: - Develop and maintain positive relationships with clients - Act as a bridge between clients and the internal team - Provide regular updates to clients - Work closely with sales, support, and accounts teams - Address client concerns efficiently - Maintain accurate client records and transaction details Qualifications Required: - Proven experience in customer relationship management or a similar role - Strong communication and interpersonal skills - Ability to multitask and work collaboratively in a team environment - Problem-solving mindset with attention to detail - Proficiency in CRM software and other relevant tools - Bachelor's degree in Business Administration, Marketing, or a related field (preferred) In addition to the job description, the company offers benefits such as cell phone reimbursement, flexible schedule, health insurance, internet reimbursement, leave encashment, paid sick time, paid time off, and a performance bonus. The work schedule is during the day shift, and proficiency in English is preferred. The work location is in person. Please feel free to speak with the employer at +91 9024792708 for any further inquiries or clarifications.