Customer Relationship Manager

Phoenix Enterprises

3 - 31 years

1 Lacs

hadapsar pune

Posted:17 hours ago| Platform: Apna logo

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Skills Required

crm coordination dispatch communication payments resolve management excel tracking manufacturing trading support

Work Mode

On-site

Job Type

Full Time

Job Description

Job Requirement: CRM Executive (Female)We are looking for a Female CRM Executive to handle customer coordination, internal follow-ups with the operations team, and payment follow-ups. Key Responsibilities Coordinate closely with the operations & production team regarding order status, dispatch, and timelines Regularly update customers on order progress, dispatch details, and delivery schedules Handle payment follow-ups with customers over phone and WhatsApp in a polite and professional manner Maintain records of customer communication, pending payments, and commitments Resolve basic customer queries and escalate issues to management when required Ensure smooth communication between customers and internal teams Required Skills & Qualifications Good communication skills in Hindi and English (Marathi is an added advantage) Confident in calling customers for payment follow-ups Basic knowledge of MS Excel / Google Sheets for tracking orders and payments Organized, responsible, and follow-up oriented Ability to work independently and coordinate with multiple departments Experience1–3 years experience in CRM / Customer Coordination / Accounts Follow-up preferred Experience in manufacturing, trading, or B2B environment will be an advantage Work Location Office-based role Day shift

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Customer Relationship Manager