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Piramal Petroleum Private Limited
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Customer Relationship Manager

Customer Relationship Manager

Piramal Petroleum Private Limited

5 - 31 years

3 Lacs

shankar nagar raipur region

Posted:3 days ago| Platform: Apna logo

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Skills Required

service management dispatch finance processing documentation contracts pricing support retention upselling reports crm data compliance communication negotiation software excel marketing manufacturing

Work Mode

On-site

Job Type

Full Time

Job Description

Key ResponsibilitiesClient Relationship ManagementManage and maintain relationships with existing B2B clients Act as the primary point of contact for assigned key accounts Understand client business needs and ensure timely service delivery Account Management & CoordinationCoordinate between internal teams (sales, production, dispatch, finance) and clients Ensure smooth order processing, documentation, and delivery timelines Track contracts, pricing agreements, and renewals Customer Support & RetentionHandle customer queries, complaints, and escalations professionally Ensure high customer satisfaction and retention levels Collect customer feedback and share insights with management Sales Support & GrowthSupport the sales team in renewals, repeat orders, and upselling opportunities Identify cross-selling opportunities within existing accounts Prepare reports on account performance and customer status CRM & ReportingMaintain accurate customer data in CRM systems Prepare regular MIS reports on client activity, order status, and issues Ensure compliance with company policies and service standards Required Skills & CompetenciesStrong communication and relationship-building skills Good negotiation and problem-solving abilities Proficiency in CRM software, MS Excel, and email communication Ability to manage multiple clients and deadlines Customer-centric and detail-oriented approach Qualifications & ExperienceBachelor’s degree in Business Administration, Marketing, or related field 2–5 years of experience in B2B customer relationship management or account management Experience in manufacturing / services / industrial sales preferred

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Customer Relationship Manager