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Excellent Footwear Private Limited
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Customer Relationship Manager

Customer Relationship Manager

Excellent Footwear Private Limited

2 - 31 years

1 - 2 Lacs

bantala kolkata/calcutta region

Posted:22 hours ago| Platform: Apna logo

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Skills Required

crm communication service management portfolio strategies upselling collaboration marketing development reporting reports metrics retention

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a highly motivated and customer-focused Customer Relationship Manager (CRM) to join our team. The ideal candidate will be responsible for building and maintaining strong, profitable relationships with our key clients, ensuring their satisfaction, and driving business growth. This role requires a professional with a strategic mindset, excellent communication skills, and a passion for delivering exceptional customer service. Key Responsibilities Relationship Management: Act as the primary point of contact for a portfolio of key clients, developing and nurturing long-term relationships built on trust and mutual success. Customer Satisfaction:Proactively engage with customers to understand their needs, address any issues or concerns, and ensure they are satisfied with our products/services. Develop and implement strategies to improve customer loyalty and reduce churn. Business Growth: Identify and pursue new sales opportunities within existing accounts through upselling and cross-selling. Collaborate with the sales team to expand the customer base and generate new revenue. Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure a seamless and consistent customer experience. Reporting: Maintain accurate records of all customer interactions and activities. Prepare and present regular reports on key customer metrics, such as satisfaction rates, retention, and account growth.

More Jobs at Excellent Footwear Private Limited

Customer Relationship Manager Sales

Bantala, Kolkata/Calcutta Region

2.0 - 31.0 yrs

INR 1 - 2 Lacs

Customer Relationship Manager

bantala, kolkata/calcutta region

2.0 - 31.0 yrs

INR 1 - 2 Lacs

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Customer Relationship Manager