Key Responsibilities: 1. Manage daily retail operations including sales, billing, and store hygiene 2. Supervise junior staff, assign tasks, and ensure team accountability 3. Maintain accurate inventory using our ERP system 4. Ensure excellent customer service, especially with pet parents 5. Handle cash management and coordinate with head office on stock and reports 6. Resolve customer queries, process returns/exchanges, and maintain store discipline 7. Coordinate with marketing for in-store promotions and offers Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Ability to commute/relocate: Sarat Bose Road, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: Retail sales: 5 years (Required) Language: English (Required) License/Certification: LMV Licence (Preferred) Work Location: In person
Key Responsibilities Handle daily accounting operations bookkeeping, entries, reconciliation, cash flow tracking. Oversee vendor payments, purchase orders, and inventory procurement. Maintain and reconcile GST returns, TDS, and other statutory compliances. Coordinate with store teams for stock accuracy and expense controls. Manage vendor relationships to negotiate best terms and credit periods. Prepare monthly financial reports, P&L statements, and audit support documents. Supervise ERP (Tally) integration with WooCommerce & Banking interfaces. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Work Location: In person
Key Responsibilities: 1. Execute daily lead follow-ups across WhatsApp, calls, and social DMs. 2. Track and understand customer behaviour, buying patterns, and repeat cycles. 3. Maintain and update lead funnels, customer notes, and follow-up logs. 4. Share daily reports directly with management (lead status, issues, insights). 5. Coordinate with store teams for customer queries, order issues, and escalation management. 6. Identify high-value customers, at-risk customers, and upsell opportunities. 7. Coordinate CRM campaigns (reminders, offers, reactivation). 8. Ensure fast-response TAT, professional communication, and process compliance. Job Type: Full-time Pay: ₹15,000.00 - ₹18,000.00 per month Education: Bachelor's (Preferred) Experience: Customer support: 3 years (Required) Customer relationship management: 3 years (Required) Work Location: In person