Customer Relationship Manager

Skills & Requirements Customer Relationship Manager

Educational Qualifications

• Bachelors degree in any discipline (preferred).

• Higher Secondary (12th Pass) with relevant experience may also apply.

Work Experience

• 02 years of experience in customer service, call center, front-desk, or client support roles.

• Experience in handling inbound/outbound calls, email, or chat support is an advantage.

Technical Skills

• Proficient in MS Office (Word, Excel) and basic computer operations.

• Familiarity with CRM software, ticketing systems, or helpdesk tools.

• Ability to type with good speed and accuracy.

• Comfortable using telecommunication systems and multi-channel support tools.

Core Skills

• Excellent verbal and written communication skills.

• Strong listening abilities and customer-focused mindset.

• Problem-solving and analytical thinking.

• Ability to remain calm and patient during difficult interactions.

• Quick learner with the ability to understand products/services in detail.

Interpersonal Skills

• Positive attitude and professional demeanor.

• Ability to build rapport with customers.

• Team player with strong interpersonal communication.

• Empathy and conflict-resolution skills.

Behavioral Competencies

• Attention to detail and strong organizational skills.

• Time management and ability to handle multiple tasks.

• Adaptability to process changes and fast-paced environments.

• Self-motivated and target-oriented.

Additional Requirements

• Flexibility to work in rotational shifts, weekends, or holidays (if required).

• Willingness to adhere to company quality standards and KPIs.

• Strong discipline in following scripts, workflows, and compliance guidelines.