Customer Relationship Manager

0 years

2 - 3 Lacs

Posted:4 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Manage guest relations by greeting guests, handling inquiries, and ensuring a warm and professional hospitality experience.
  • Communicate confidently in fluent English while assisting guests throughout their stay.
  • Address guest concerns and complaints with a positive attitude and provide quick, effective solutions.
  • Coordinate with front office, housekeeping, and F&B teams to fulfill guest requests smoothly.
  • Maintain guest records, preferences, and feedback to enhance overall service quality.
  • Conduct follow-up calls, feedback collection, and ensure high guest satisfaction levels.
  • Handle VIP guests, special requests, and ensure personalized service delivery.
  • Presentable female candidate preferred with strong communication, grooming, and customer service skills.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person

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