Customer Relationship Management Specialist

Company Description

Malhotra Realty Private Limited (MRPL), a holding company of the Malhotra family and part of the Malhotra Group UK, specializes in high-quality residential, commercial, and hospitality properties. Based on its strong leadership, MRPL offers diverse projects, including high-rise towers, villas, integrated townships, and commercial units. The Wilton Residence & Commercial is a prime example of MRPL’s commitment to luxury and comfort. The company is customer-centric, providing best-in-class amenities and exceptional properties that exceed expectations.

Role Description

Key Responsibilities:

• Manage and maintain the CRM database, ensuring accuracy and completeness of customer information.
• Handle customer queries, complaints, and feedback with professionalism and promptness.
• Coordinate with sales, marketing, and operations teams to ensure seamless customer experience.
• Track and follow up on leads, bookings, payments, and documentation.
• Generate and analyze CRM reports to support decision-making and improve customer engagement.
• Assist in onboarding new customers and guiding them through the post-sales process.
• Ensure timely communication with clients regarding project updates, milestones, and handovers.
• Support marketing campaigns and customer outreach initiatives using CRM tools.
• Maintain confidentiality and integrity of customer data.

Qualification & Experience:

• Bachelor’s degree in Business Administration, Marketing, or a related field.

• 3–5 years of experience

  in a CRM role, preferably in the

  real estate sector

  .
• Familiarity with

  In4velocity CRM software

  is a strong advantage.
• Proficient in MS Office Suite and CRM tools.
• Strong communication skills in English and Hindi
• Tech-savvy with the ability to quickly learn and adapt to new software.
• Excellent organizational and multitasking abilities.
• Customer-centric mindset with a proactive approach to problem-solving.