Malhotra Realty Pvt. Ltd.

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1 Job openings at Malhotra Realty Pvt. Ltd.

Customer Relationship Management Specialist

ludhiana, punjab, india

5 years

None Not disclosed

On-site

Full Time

Company Description Malhotra Realty Private Limited (MRPL), a holding company of the Malhotra family and part of the Malhotra Group UK, specializes in high-quality residential, commercial, and hospitality properties. Based on its strong leadership, MRPL offers diverse projects, including high-rise towers, villas, integrated townships, and commercial units. The Wilton Residence & Commercial is a prime example of MRPL’s commitment to luxury and comfort. The company is customer-centric, providing best-in-class amenities and exceptional properties that exceed expectations. Role Description Key Responsibilities: Manage and maintain the CRM database, ensuring accuracy and completeness of customer information. Handle customer queries, complaints, and feedback with professionalism and promptness. Coordinate with sales, marketing, and operations teams to ensure seamless customer experience. Track and follow up on leads, bookings, payments, and documentation. Generate and analyze CRM reports to support decision-making and improve customer engagement. Assist in onboarding new customers and guiding them through the post-sales process. Ensure timely communication with clients regarding project updates, milestones, and handovers. Support marketing campaigns and customer outreach initiatives using CRM tools. Maintain confidentiality and integrity of customer data. Qualification & Experience: Bachelor’s degree in Business Administration, Marketing, or a related field. 3–5 years of experience in a CRM role, preferably in the real estate sector . Familiarity with In4velocity CRM software is a strong advantage. Proficient in MS Office Suite and CRM tools. Strong communication skills in English and Hindi Tech-savvy with the ability to quickly learn and adapt to new software. Excellent organizational and multitasking abilities. Customer-centric mindset with a proactive approach to problem-solving.