Customer Relationship Management Manager

🌐 Website: https://lussodesigns.co.in

📍 Location:

Experience:

About Lusso Designs

automotive fashion design and luxury interior transformations

Role Summary

CRM Executive/Manager

Key Responsibilities:

• Manage customer inquiries, leads, and follow-ups across platforms (walk-ins, WhatsApp, website, Instagram, etc.)
• Maintain and update CRM systems with accurate client data, notes, and status tracking
• Coordinate with sales, design, and delivery teams to ensure a seamless customer experience
• Schedule site visits, design consultations, and feedback calls
• Handle client escalations or service queries professionally and promptly
• Assist in nurturing existing client relationships to drive repeat business
• Generate reports and insights for customer engagement and lead conversions

Requirements:

• 2–5 years of CRM or client servicing experience (preferably in

  interiors, real estate, automotive, or luxury retail

  )
• Strong verbal and written communication in English and Hindi (Marathi is a plus for Pune)
• Proficiency in using CRM tools (Zoho, Salesforce, HubSpot, or equivalent)
• Strong organizational skills and attention to detail
• Passion for design, aesthetics, and customer-centric work environments
• Ability to multitask and coordinate across departments

Send your updated CV to ashni@lussodesigns.co.in