Customer Relationship Management Manager
🌐 Website: https://lussodesigns.co.in 📍 Location: Mumbai & Pune 🕒 Experience: 2–5 years 🏢 About Lusso Designs Lusso Designs is a leading name in automotive fashion design and luxury interior transformations , operating in partnership with Auto Millennium Group, Dubai across five countries. We blend aesthetics, personalization, and innovation to create bespoke experiences that reflect style and identity. 🎯 Role Summary As a CRM Executive/Manager , you will be responsible for managing client interactions, maintaining customer data, and ensuring a smooth customer journey from inquiry to delivery. Your role will bridge the gap between sales, operations, and after-sales service to enhance client satisfaction and drive retention. 🔧 Key Responsibilities: Manage customer inquiries, leads, and follow-ups across platforms (walk-ins, WhatsApp, website, Instagram, etc.) Maintain and update CRM systems with accurate client data, notes, and status tracking Coordinate with sales, design, and delivery teams to ensure a seamless customer experience Schedule site visits, design consultations, and feedback calls Handle client escalations or service queries professionally and promptly Assist in nurturing existing client relationships to drive repeat business Generate reports and insights for customer engagement and lead conversions ✅ Requirements: 2–5 years of CRM or client servicing experience (preferably in interiors, real estate, automotive, or luxury retail ) Strong verbal and written communication in English and Hindi (Marathi is a plus for Pune) Proficiency in using CRM tools (Zoho, Salesforce, HubSpot, or equivalent) Strong organizational skills and attention to detail Passion for design, aesthetics, and customer-centric work environments Ability to multitask and coordinate across departments Send your updated CV to ashni@lussodesigns.co.in
