🌐 Website: https://lussodesigns.co.in 📍 Location: Mumbai & Pune 🕒 Experience: 2–5 years 🏢 About Lusso Designs Lusso Designs is a leading name in automotive fashion design and luxury interior transformations , operating in partnership with Auto Millennium Group, Dubai across five countries. We blend aesthetics, personalization, and innovation to create bespoke experiences that reflect style and identity. 🎯 Role Summary As a CRM Executive/Manager , you will be responsible for managing client interactions, maintaining customer data, and ensuring a smooth customer journey from inquiry to delivery. Your role will bridge the gap between sales, operations, and after-sales service to enhance client satisfaction and drive retention. 🔧 Key Responsibilities: Manage customer inquiries, leads, and follow-ups across platforms (walk-ins, WhatsApp, website, Instagram, etc.) Maintain and update CRM systems with accurate client data, notes, and status tracking Coordinate with sales, design, and delivery teams to ensure a seamless customer experience Schedule site visits, design consultations, and feedback calls Handle client escalations or service queries professionally and promptly Assist in nurturing existing client relationships to drive repeat business Generate reports and insights for customer engagement and lead conversions ✅ Requirements: 2–5 years of CRM or client servicing experience (preferably in interiors, real estate, automotive, or luxury retail ) Strong verbal and written communication in English and Hindi (Marathi is a plus for Pune) Proficiency in using CRM tools (Zoho, Salesforce, HubSpot, or equivalent) Strong organizational skills and attention to detail Passion for design, aesthetics, and customer-centric work environments Ability to multitask and coordinate across departments Send your updated CV to ashni@lussodesigns.co.in
Company Description At Lusso Designs, we redefine vehicular luxury by transforming existing vehicles into symbols of elegance and opulence. Specializing in the meticulous craftsmanship and sophisticated design, we elevate ordinary rides into extraordinary masterpieces. Guided by innovation and a dedication to pushing design boundaries, our team combines automotive engineering with high-end fashion. Located in India, we invite you to experience automotive refinement at its finest. Job Objective To support the brand's marketing and communication strategy through creative content development, campaign coordination, and on-screen representation for digital and promotional videos ensuring a cohesive and aspirational brand image. Key Responsibilities A. Branding & Marketing Assist in planning and executing brand campaigns aligned with marketing objectives. Support development of brand collaterals brochures, catalogues, social media creatives, and digital ads. Collaborate with the creative team for photoshoots, product styling, and storytelling concepts. Manage influencer collaborations, PR activities, and brand events. B. Content Creation & On-Camera Role Represent the brand in product videos, ad shoots, and digital campaigns as the on-camera model/spokesperson. Participate in scripting, styling, and shoot preparations to ensure brand consistency. Work closely with photographers, videographers, and creative directors during shoots. Review video drafts and provide inputs to ensure quality and brand alignment. C. Digital Presence & Coordination Coordinate with social media and digital marketing teams for campaign execution. Monitor engagement metrics and suggest creative improvements. Ensure timely delivery of marketing assets across platforms.