Customer Relationship Management Manager

Skills:

Customer Relationship Management (CRM), Customer Service, Customer Feedback Analysis, Customer Journey Mapping, Customer Retention, Problem Solving, Customer Onboarding,

Job Title:

CRM Executive / CRM Officer

Experience Required:

3 to 4 Years

Location:

Hyderabad Road No. 12, Banjara Hills

Employment Type:

Full-Time

About Us

FracSpace Pvt. Ltd.

is a rapidly expanding business group with interests in

Real Estate, Hospitality, and other allied services

. We take pride in delivering high-quality experiences to our customers and are now looking to strengthen our

Customer Relationship Management (CRM)

function with a strong, detail-oriented professional.

Role Overview

We are seeking a dependable and process-driven

CRM Executive

with 34 years of hands-on experience in managing post-sales client relationships, documentation, and coordination in real estate or a service-driven industry. The ideal candidate should be organized, assertive, and capable of independently handling customer queries, documentation, and backend coordination while ensuring excellent service standards.

Key Responsibilities

Serve as the primary point of contact for customers post-booking through to possession.Manage customer onboarding, welcome kits, payment schedules, and queries.Ensure timely follow-up for payment dues, document submissions, and milestone updates.Coordinate with internal teams Sales, Accounts, Legal, Projects for smooth execution.Maintain and update accurate records in the CRM system.Handle documentation processes including agreement drafting, registration coordination, and possession handovers.Manage escalations and resolve customer concerns with professionalism.Prepare reports related to customer engagement, collections, and status updates.Ensure adherence to company SOPs, policies, and customer SLAs.

Required Skills & Qualifications

Graduate in any discipline (preferred: Commerce, Business, or Law background).3 to 4 years of experience in CRM roles (preferably in real estate, banking, or high-value service industries).Excellent verbal and written communication skills in English and local language.Strong organizational and documentation skills.Working knowledge of CRM software and MS Office (Excel, Word, Outlook).Assertive personality with a customer-first attitude and strong problem-solving ability.Ability to multitask, meet deadlines, and handle pressure.

What We Offer

Provident Fund (PF) & Employee State Insurance (ESI)

Company-funded Medical Insurance

Employee Discounts & Benefits

across all our businesses

Structured Workflows

and opportunities to lead customer success processes

Growth Path

based on performance and initiative