3 - 4 years
0 Lacs
Posted:5 days ago|
Platform:
On-site
Full Time
· Serve as the primary point of contact for customers post-booking through to possession.
· Manage customer onboarding, welcome kits, payment schedules, and queries.
· Ensure timely follow-up for payment dues, document submissions, and milestone updates.
· Coordinate with internal teams – Sales, Accounts, Legal, Projects – for smooth execution.
· Maintain and update accurate records in the CRM system.
· Handle documentation processes including agreement drafting, registration coordination, and possession handovers.
· Manage escalations and resolve customer concerns with professionalism.
· Prepare reports related to customer engagement, collections, and status updates.
· Ensure adherence to company SOPs, policies, and customer SLAs.
· Graduate in any discipline (preferred: Commerce, Business, or Law background).
· 3 to 4 years of experience in CRM roles (preferably in real estate, banking, or high-value service industries).
· Excellent verbal and written communication skills in English and local language.
· Strong organizational and documentation skills.
· Working knowledge of CRM software and MS Office (Excel, Word, Outlook).
· Assertive personality with a customer-first attitude and strong problem-solving ability.
· Ability to multitask, meet deadlines, and handle pressure.
Fracspace Limited
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