Customer Relationship Management Manager

Customer Relationship Management

* Build and maintain strong relationships with post-sales customers, ensuring their ongoing satisfaction and loyalty.

* Provide exceptional customer service, addressing inquiries, concerns, and requests promptly and professionally.

* Coordinate with relevant departments (e.g., construction, legal, property management) to ensure timely delivery and resolution of post-sales issues.

* Proactively identify and address customer needs and concerns.

* Foster trust and loyalty through personalized communication and exceptional service.

Collections Management

* Manage the collections process for outstanding payments, ensuring timely and accurate receipt of funds.

* Follow up with customers to collect overdue payments, maintaining a professional and courteous approach.

* Negotiate payment plans or settlements with customers as needed.

* Prepare regular reports on collections activities, including aging analysis, payment trends, and customer satisfaction metrics.

* Analyze data to identify potential risks and opportunities for improvement.

Qualifications

* Excellent communication skills in Hindi, Gujarati, and English, both verbal and written.

* Proven experience in a customer-facing role, preferably in the real estate or construction industry.

* Strong interpersonal skills and the ability to build rapport with customers.

* A positive and enthusiastic attitude with a passion for customer service.

* Excellent time management and organizational skills.

Benefits

* Competitive salary and commission structure.

* Opportunities for professional growth and development.

* A supportive and collaborative work environment.