Customer Relationship Management Manager

Job Title:

Location:

Employment Type:

Department:

Salary:

About CCC 2.0

CRM Manager

Role Overview

CRM Manager

Key Responsibilities

CRM System Management

• Manage and optimize the CRM platform (Zoho/HubSpot/Salesforce or similar)
• Ensure accurate student and parent data entry, segmentation, and reporting
• Build automation workflows for lead nurturing, reminders, and follow-ups

Customer Lifecycle & Engagement

• Map and manage the entire customer journey from inquiry → enrollment → retention
• Run targeted campaigns (email, SMS, WhatsApp, push notifications) for admissions and engagement
• Monitor engagement metrics and continuously improve communication effectiveness

Collaboration & Coordination

• Work closely with the Sales, Marketing, and Academic teams to ensure CRM supports business goals
• Coordinate with internal teams to implement drip campaigns, remarketing, and retention strategies
• Ensure timely follow-ups and personalized communication to improve conversion rates

Analytics & Reporting

• Track KPIs such as lead conversion rates, engagement rates, retention rates, and churn
• Prepare weekly/monthly dashboards and share insights with leadership
• Recommend improvements based on customer behavior and feedback

Eligibility & Qualifications

• Bachelor’s/Master’s degree in Marketing, Business, or related fields
• 2–4 years of experience managing CRM systems (education/ed-tech preferred)
• Strong knowledge of CRM platforms (Zoho, HubSpot, Salesforce, or similar)
• Experience in marketing automation, drip campaigns, and customer segmentation
• Excellent analytical, communication, and problem-solving skills

What You’ll Gain

• Opportunity to build and scale the

  digital backbone of CCC 2.0

• Work in a fast-growing ed-tech environment with real impact
• Ownership of customer engagement systems across multiple cities and platforms
• Growth opportunities into

  Head of CRM / Customer Success

  role