Customer Relationship Management Executive

This job is provided by apna.co Square Yards is India’s largest integrated platform for Real Estate & Mortgages and one of the fastest growing Prop-tech platform in UAE, Rest of Middle East, Australia & Canada.

Square Yards platform offers an integrated consumer experience & covers the full real- estate journey from search & discovery, transactions, home loans, interiors, rentals, property management and post-sales service – fully integrating buyers to an extensive network of 500+ partner real estate developers, 150,000+ Agents and 100+ banks & NBFCs. Square Yards is also building B2B disruptive SaaS platforms for stakeholders such as Developers, Banks and Agents.

Role we looking for

Manager – Customer Relations (Property Management)

Roles And Responsibilities

• Managing the team of supervisors to deliver on ground delivery
• Managing customer relations with clients
• Building a network of third party contractors for work in the properties
• Addressing maintenance issue raised by tenant and owners
• Scheduling Property Inspections and preparing reports on the property at various point in time
• Maintain and update databases of daily activities as per company standards
• Collection of rent, track rent escalation status, manage lease termination/expiration and move out process, coordination with owner and tenant throughout the tenure etc.

KPIs For This Role

• Service Request score
• House inspection work score
• Paid rent payment bill score
• Owner app download score
• Tenant app download score
• App Engagement /Document upload
• Google rating score
• Move in / Move out Inspection score

Skills Required

• Excellent communication skills written and verbal
• Problem solving skills
• CRM Skills
• Strong coordination skills
• MS office, Email and digital skills

Educational Qualification & Work Experience

• A graduate from any discipline is preferred
• Experience in admin/facility management/contractor related work preferred
• Min 1-year Customer relationship experience is preferred
• Real estate experience preferred

Positions to hire at location

• Gurugram

Compensation

• CTC – range 3LPA – 4LPA (exceptions considered for good candidates)
• Incentives based on performance