Customer Relationship Management Executive

Company Description

Tribay Autos, established in 2023, is dedicated to transforming auto rickshaw repair services by connecting mechanics and auto owners through a seamless, efficient, and transparent platform. Their team of highly skilled technicians offers a comprehensive range of three-wheeler repair services, including engine, brake, and suspension repairs. Operating 24/7, Tribay ensures that auto rickshaw owners receive prompt assistance whenever needed.

Role Description

We are looking for a detail-oriented and efficient CRM Executive to manage and streamline the customer relations. The Customer Relationship Executive will be responsible for managing interactions with existing and potential customers, ensuring timely communication, addressing queries or concerns, and enhancing customer loyalty through a smooth and supportive service experience.

Qualifications

• Strong analytical skills
• Proven experience in customer retention and customer experience management
• Excellent communication skills
• Experience in Automobile sector
• Ability to work effectively in a team-oriented environment
• Bachelor's degree in Business Administration, Marketing, or a related field
• Relevant experience in customer relationship management in Automobile sector