Customer Relationship Management Executive

Company Description:

We see ourselves as a bunch of crazy maniacs who refuse to understand "It Can Not Happen". People know us for building the most awesome e-bikes (electric bicycles) but, how we see it is "We believe we are changing the world, one e-bike at a time, and playing a part in bringing India to the Global map for EVs." The company aims to bring across top-quality eBikes which would currently cost way more in the domestic market at an affordable price utilizing its local sourcing and manufacturing capabilities.

Let's talk numbers. We are currently the market leader in India across the e-bike category and are just on the verge of announcing our Series C. Having grown from a team of 5 to 400+ across the globe, from a small garage to offices across 15+ countries and clocking in INR 300+ Cr revenue in the first three years of operations. We have raised a series B from global investors. We think this is a great start to our exciting journey.

We think this is a great start to our exciting journey.

Come, join us, help us transform the world, mobility, and have a blast while doing it! Think you are the right fit? Feel free to apply!

About the Role:

We're looking for a CRM Executive who can confidently own the incoming call flow, deliver a smooth customer experience, and keep our CRM engine tight and efficient. If you can stay composed under pressure, communicate clearly, and genuinely enjoy talking to customers, you’ll fit right in.

Key Responsibilities:

• Handle all incoming customer calls with professionalism and clarity.
• Log every interaction accurately in the CRM system.
• Understand customer queries, provide quick resolutions, and coordinate with internal teams when required.
• Track and follow up on open issues until closure.
• Maintain updated customer records, feedback, and call disposition details.
• Share insights with the team to strengthen customer experience.
• Support basic outbound calling when needed (follow-ups, feedback, confirmations).

Requirements:

• Strong communication skills (English + Hindi/Marathi).
• Prior experience in customer support / CRM / call-handling is a definite plus.
• Ability to multitask and stay organized during high call volumes.
• Familiarity with CRM tools or willingness to learn quickly.
• Calm, patient, and customer-centric approach.

What You Get:

• Fast-paced exposure in the EV industry.
• A role that directly drives customer trust and brand experience.
• Room to grow into senior CRM or BDC roles based on performance.