Customer Relationship Management Executive

Job Title: CRM Executive – Real Estate

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Role Overview

We are looking for a dedicated and proactive CRM Executive to manage customer lifecycle, ensure seamless communication, and enhance customer satisfaction for our residential projects. The role involves handling enquiries, maintaining CRM data integrity, coordinating with sales teams, and supporting documentation processes till possession.

Key Responsibilities

• Manage customer lead lifecycle — from enquiry to booking and post-sales follow-ups
• Update, monitor & maintain lead status in CRM software
• Attend calls, WhatsApp communication, and emails with clients professionally
• Schedule site visits and coordinate with sales teams for smooth execution
• Maintain and share daily, weekly & monthly CRM reports
• Coordinate documentation, KYC, demand letters, agreements & payment schedules
• Assist customers with loan processing coordination with financial institutions
• Resolve customer queries efficiently and ensure timely escalations
• Support handover/possession processes and after-sales customer engagement
• Maintain high data accuracy, confidentiality, and customer relationship standards

Required Skills & Qualifications

• Bachelor’s degree in any discipline (MBA preferred)
• Minimum 3-5 years experience as CRM Executive in Real Estate
• Strong communication skills — English & Hindi (spoken & written)
• Must be smart, disciplined, customer-centric & tech-friendly
• Proficiency in CRM tools, MS Excel & reporting
• Ability to multitask and work under deadlines
• Positive attitude and strong interpersonal skills