Customer Relationship Management Executive

Company Description

Established in 2004, Natraj Corrugating Machinery Co is a prominent manufacturer, exporter, importer, and wholesaler of corrugated box machinery. Our product range includes the 5 ply Automatic Corrugated Board Plant and Flexo Printer Slotter Die Cutting, available in customized shapes and sizes. Known for their excellent strength, high performance, and perfect finish, our products cater to various industrial purposes. We have a well-equipped manufacturing unit and in-house design unit to meet specific client requirements. Our commitment to quality, timely delivery, and customer satisfaction has earned us a vast clientele, including exports to China and Afghanistan.

Role Description

This is a full-time, on-site role based in Faridabad for a Customer Relationship Management Executive. The Customer Relationship Management Executive will be responsible for managing customer interactions, ensuring customer satisfaction, retaining clients, and improving customer experience. The role includes analyzing customer data, implementing effective sales strategies, and handling customer inquiries and complaints professionally to provide timely solutions.

Qualifications

• Strong communication skills and customer experience expertise
• Demonstrated ability in customer retention and handling sales processes
• Excellent analytical skills
• Ability to work collaboratively within a team and manage multiple customer relationships effectively
• Previous experience in a customer-facing role, preferably in the machinery or manufacturing industry is advantageous
• Bachelor's degree in Business Administration, Marketing, or related field