Posted:16 hours ago|
Platform:
On-site
Full Time
-Build and maintain strong relationships with current and prospective members, addressing their needs and ensuring satisfaction.
-Handle inbound inquiries, follow up on leads, and convert potential leads into active members.
-Update and manage CRM systems with accurate member information and interactions.
-Develop strategies to enhance member retention by addressing concerns and ensuring continued satisfaction.
-Respond to member queries regarding billing, amenities, services, and resolve issues in a timely manner.
-Prepare and present reports on CRM performance, member feedback, and sales leads to management.
-Collect and analyze feedback to continuously improve customer service and member experience.
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