Customer Relationship Management Executive

As a Customer Relationship Management Executive at our company, you will be responsible for building and nurturing long-term client relationships, providing exceptional customer service, and collaborating with the sales team to meet customer needs. If you are passionate about client engagement and eager to grow with an innovative company, this opportunity is for you! Key Responsibilities: - Build & Maintain Relationships: Cultivate long-term client relationships to drive loyalty and satisfaction. - Customer Inquiries & Issue Resolution: Respond promptly to customer inquiries and resolve issues with a customer-first mindset. - Professional Communication: Maintain polite, professional communication to leave a positive impact after every conversation. - Collaborate with Sales Team: Work closely with the sales team to ensure customer needs are fully met. - Product & Service Updates: Provide regular updates to clients on new products and services. - Analyze Feedback: Collect and analyze customer feedback to identify areas for improvement and provide valuable insights. - Track Customer Trends: Monitor customer data and trends to continuously enhance service. - Problem-Solving: Utilize interpersonal and problem-solving skills to improve customer experiences. Qualifications Required: - Languages: Fluent in Hindi and English with strong communication skills. - Technical Skills: Proficient in MS Office (Word, Excel) and Google Sheets. - Experience: At least 2 years of experience in customer relationship management. - Gender Preference: Female candidates preferred (diversity-driven team). If you join us, you can expect to: - Make Valued Contributions: Be part of a dynamic team where your skills will be appreciated. - Explore Growth Opportunities: Enjoy professional growth with opportunities for advancement in a collaborative and innovative work environment.,