Customer Relationship Management Executive

Salary: Upto Rs. 50,000Office timing: 9:30 a.m. to 6:00 p.m. (along with 1 bour break)Working Days: 5 daysLocation: Sultanpur, New Delhi 110030. (5 to 8 mins walkind distant from Sultanpur metro station)Company Description

360 Interior Designs specializes in creating exceptional commercial, corporate, retail, hospitality, and residential spaces, delivering customized and high-quality designs. With a strong presence in New Delhi, India, the company has expanded internationally to the UAE, UK, USA, and Canada to meet growing demand. Offering a wide range of local and global furniture options, 360 Interior Designs ensures designs reflect clients' unique styles and functional needs. The team combines deep industry expertise with a focus on innovative techniques, providing designs that are visually appealing and highly functional. Every project is completed with meticulous attention to detail and a commitment to excellence.

Role Description

This is a full-time, on-site role based in Delhi, India, for a Customer Relationship Management Executive. The role involves building and maintaining strong client relationships, ensuring customer satisfaction, addressing inquiries and concerns, and implementing strategies for customer retention. Additional responsibilities include collecting feedback, analyzing customer behavior, and coordinating with multiple teams to enhance the customer experience. The CRM Executive will also play a crucial role in identifying opportunities to improve sales and customer engagement.

Qualifications

• Strong customer service and communication skills to ensure superior customer experiences.
• Proficiency in customer retention strategies and experience in enhancing customer satisfaction.
• Strong analytical skills to evaluate customer behavior and provide detailed insights.
• Experience in sales and the ability to identify upselling or cross-selling opportunities effectively.
• Proactive and results-driven with the ability to work cross-functionally.
• Bachelor's degree in Business Administration, Marketing, or a related field is preferred.