Customer Relationship Management Executive

Location: RA Puram, Chennai Working Days: 6 days - Mon to Sat Timing: 10:30am to 7:30pm Join Our Team as a CRM Executive: Are you a dynamic and results-oriented professional with a passion for building meaningful customer relationships? At GameNation, we are looking for a Customer Relationship Executive to drive our outbound sales efforts and connect with our growing gaming community. If you excel at understanding customer needs, fostering engagement, and closing deals, we want you on our team! Your Mission is to be: Roles & Responsibilities ● Proactive Sales Outreach: Conduct outbound calls to prospective and existing customers to understand their needs, promote products, and convert leads into loyal customers. Generate interest in GameNation’s offerings and ensure customers are informed about new updates, features, and services. ● Customer Engagement: Build strong relationships with customers by actively listening to their feedback, addressing concerns, and providing tailored solutions. Act as the primary point of contact for customers, ensuring a seamless experience throughout their journey with GameNation. ● Lead Conversion & Follow-Up: Identify potential sales opportunities, nurture leads, and drive conversions. Follow up on inquiries and leads in a timely and professional manner to achieve individual and team sales targets ● Make Customer Connections: Engage directly with customers through outbound calls to gather insights, resolve issues, and ensure a seamless customer journey. Your proactive approach will enhance relationships and improve customer loyalty. ● Data Management: Maintain accurate records of customer interactions and sales activities in CRM tools. Analyse customer data and feedback to identify trends and recommend improvements to the sales approach. ● Continuous Learning: Stay updated on GameNation’s products, services, and industry trends to provide informed recommendations to customers. Participate in training sessions to enhance sales skills and product knowledge. You’re probably a match if you have: Required Qualifications ● Experience: At least 2 years of experience in sales support or a related field. ● Bilingual Advantage: Fluency in English and Hindi is a must. Your communication skills will help bridge any gaps and connect with a diverse audience. ● Tech-Savvy: Proficiency in CRM software and Microsoft Office Suite (Word, Excel, PowerPoint) is essential. You’re comfortable using technology to drive results. Show more Show less