Customer Relationship Management Executive

🏡 Work From Home Opportunity | CRM Executive – Customer Communication & Support

Company:

Location:

Type:

Industry:

Diya Greencity Pvt. Ltd.

🔹 Key Responsibilities:

• Handle customer calls through

  Exotel IVR system

  .
• Communicate professionally via our

  WhatsApp Business Verified Device

  .
• Send updates, follow-ups, and official communication using

  Google Workspace email

  .
• Maintain and update customer records through

  Google Forms

  and

  Google Drive

  .
• Use

  Microsoft Excel / Word on Microsoft Work Account (365 Business Standard License)

  for reports, documentation, and analysis.
• Provide timely updates on customer queries, issues, and resolutions.

🧠 Requirements:

• Prior experience in customer support, CRM, or telesales preferred.
• Good spoken and written communication in

  Hindi and English

  .
• Proficiency in using Gmail, Google Forms, Google Sheets/Drive, and MS Office.
• Laptop/Desktop with a good internet connection and a quiet work environment.
• Self-motivated, organized, and dependable with daily work tracking habits.

💼 What We Offer:

• Flexible remote work

  with defined targets and structured processes.
• Training & onboarding on Exotel, Google Workspace, and CRM SOPs.
• Performance-based incentives and opportunity for long-term growth.
• A friendly and supportive work culture from an industry leader in real estate.

Apply Now:

If you’re ready to help customers feel heard, informed, and cared for — we’d love to hear from you!